Community Fundraising Assistant

We are looking for a supporter-centred person to join our wonderful community fundraising team to support with our ambitious plans to expand and develop the community programme and portfolio. This includes supporting the team in developing relationships and increasing activity and income while continuing to deliver excellent supporter care to our incredible fundraisers.

About this job

As a Community Fundraising Assistant you will:

• Manage the fundraising inbox and provide effective and efficient support to the community fundraising team.
• Provide excellent supporter care to ensure we provide the best supporter experience whether on the phone, by email or in person.
• Support on key events and activities including our PAW Patrol on a Stroll mass participation event and sporting events, such as the Great North Run and London Marathon.
• Carry out administrative tasks, such as updating records on the database, coding donations and liaising with our Gift Processing team.
• Manage packs and fulfilment process for Dogs Trust community fundraisers.
• Attend fundraising events as a representative of Dogs Trust, including at weekends and out of hours.

About you

With experience or knowledge in a fundraising, supporter services, or customer service role you will be a skilled communicator and have an ability to prioritise and manage several different projects at one time. You will be expected to attend events on some weekends which may require travelling and overnight stays.

About the team

The Community Fundraising team is part of the Individual Giving department in the Fundraising and Marketing Directorate. The IG department brings in approximately £88m per annum through regular giving, one off gifts, prize led fundraising, community and events and legacy and in memory. Our collective ambition is to build on our already successful portfolio of fundraising products and grow and diversify our income by 25% over the next five years, through engagement and value exchange.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.