Jobs

Role Purpose:

To support and develop our peer mentor, volunteers, and lead on implementing recovery, and wellbeing focussed activities within an allocated locality of Essex.

Establish, develop, and maintain strong and effective partnerships within the community to promote and embed the Futures Together service.

To work in collaboration with the criminal justice element of the Futures Together service to support people with complex and multiple needs.

Innovate, implement, and facilitate recovery, and social inclusion groups within South and West Essex.

To complete administrative tasks including database maintenance, maintenance of accurate client’s information.

Be able to work in a fast-paced service and be flexible to changes plans at short notice.

 Your Rewards

• Starting salary of £24,250, plus a £3000 market supplement, along with the opportunity to access potential yearly salary increments dependant on yearly appraisal.
• 25 days’ annual leave plus Bank Holidays pro-rata, (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance.
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities.
• Continuous training and career development via PXL our dedicated learning management system 
• Access to a 24/7 Employee Assistance programme including telephone and online access.
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families, and communities to recover from drug and alcohol dependency.

An exciting opportunity has arisen for a Specialist Teaching Assistant to join our Education Team. This role will require the successful candidate to support an integrated and holistic approach to education, health and care, work under the direct supervision of an allocated teacher / senior  specialist teaching assistant, support access to learning and provide general support to the teacher in the management of pupils in learning opportunities and to assist the teacher in providing relevant support for pupils with severe learning difficulties (SLD), profound and multiple learning difficulties (PMLD) and complex therapeutic, medical and health needs.

You will be a natural and enthusiastic leader able to provide challenge and support to a high performing team.

Role Requirements

STL1 – Provide support for Learning Activities set by Classteacher & Senior Specialist Teaching Assistant

• To support learning activities for individual, groups or whole classes of pupils, leading activities under the direction of the teacher or Senior Teaching Assistant supporting the teacher in their delivery of lessons.
• To demonstrate our School Ethos and Pupil Charter throughout the School day.
• Holistically integrate education, health and care needs.
• Evaluate and record procedures for learning activities.
• To know individual learning targets for each pupil in the group(s) and take specific action to enable individual pupil goals be achieved.
• To attend to the general care, maintenance and storage of classroom equipment.

STL 2 – Support Children’s Development

• Observe pupils, sharing observational findings, contribute to the implementation of activities to support development.
• Actively contribute towards record-keeping particularly in respect of pupil learning, therapeutic interventions, behaviour management, child protection and any other specific programme set up for individual pupils by the teacher / Senior Specialist Teaching Assistant / Therapist.

STL 3 – Help to keep Children Safe

• Undertake annual safeguarding training.
• Adhere to the school’s Safeguarding and Child Protection procedures and policies. Recording incidents pertaining to pupil safety, including for illness, accidents and incidents, accepting that Safeguarding is everyone’s responsibility and that ‘it could happen here’.
• Read relevant documentation / mandatory reads in relation to Keeping Children Safe In Education.
• Report any signs and indicators of possible abuse, being sensitive to the child/young person and circumstances, Identifying, report and record changes in behaviour and physical signs.
• Be aware of and follow plans, risk assessments and record keeping pertaining to individual pupils, including care plans, health care plans, feeding plans, moving and handling and behaviour management plans, actively engaging in relevant training and competencies offered to ensure that you are able to support in keeping all pupils in the class safe.
• Ensure safe transport for all pupils in the class for off site visits.

STL 4 – Contribute to Positive Relationships

• Interact with and respond positively and professionally, to pupils and adults, including colleagues, other professionals and parents/ carers at all times.
• Work collaboratively as part of a class and wider School and organisational team.
• Actively support change where it is required to improve the teaching, learning and meeting of our pupils needs.

STL 5 – Provide Effective Support for your Colleagues

• Work effectively as a team member, being aware of and providing support to colleagues when needed.
• Embrace training and competencies to ensure that all staff in a class team are able to support each other.
• Complete all ‘Universal level training’.

STL 6 / STL 39 – Support Literacy and Numeracy Activities, Communication and Interaction Needs

• Support the delivery of appropriate communication, language and literacy as well as the learning targets related to cognition to individuals, small groups and whole classes of pupils, providing accurate support and feedback to the teacher and pupils.

STL 7 / STL 8 – Support and use Information Communication Technology (ICT) for Teaching and Learning

• Prepare commonly used ICT for use in lessons and be aware of and be able to use hardware and software commonly used in the school.
• Be aware of individual pupil’s specific needs as assessed by teachers and therapists and apply relevant recommendations.
• Support the delivery of lessons including ICT to individuals, small groups and whole classes of pupils.

STL 9 – Observe and Report of Pupil Performance

• Against intended learning targets be able to observe and complete assessments with teaching support.
• Support the classteacher in providing evidence (observational notes, photographs, videos) presenting in the appropriate format to assist the evaluation of evidence relating to the pupils’ stage of development.
• Be able to clearly explain and answer questions / justify your evidence of pupil performance to the teacher.
• Observe school policies and procedures for confidentiality of information about pupils.

STL 10 – Support Children’s Play and Learning

• To promote and support age-appropriate play for pupils.
• To supervise and actively encourage play and leisure activities during playtimes taking an active role in the organisation of play, leisure and recreational activities.

STL 11 – Contribute to supporting Bilingual / Multilingual Pupils

• When applicable be aware of the first language of pupils and their parents.

STL 12 / STL 38 – Support a Child with Disabilities or Special Educational Needs and Their Families

• Be confident in each of the pupils needs in the classroom and the relevant strategies that are required to support them.
• See the pupil as a ‘whole’ and integrate their education, health and care needs throughout their day.
• Support pupils with communication and interaction, cognition and learning, behaviour, emotional and social development needs and pupils sensory and/or physical needs.

STL 13 – Contribute to Moving and Handling Individuals

• Follow agreed Moving and Handling plans as prescribed by therapists undertaking relevant training and competencies prior to do any of the below:
• Carry out moves and changes of position taking account of the individual’s needs, preferences and their advice on the most appropriate methods and equipment.
• Use moving and handling methods appropriate to the individual’s condition, your personal handling limits and the equipment available.
• Move and change individual’s positions in ways which minimise pain, discomfort and friction and maximise the individual’s independence, self-respect and dignity.
• Observe, record and immediately report any significant changes in the individual’s condition when you are moving them.
• Record details of methods of moving and handling which the individual finds acceptable according to legal and organisational requirements.
• Undertake therapeutic programmes that have been developed by physio and occupational therapists.

STL 14 – Support Individuals during Therapy Sessions

• Receive relevant training from therapists and then implement training and competencies throughout the pupils’ day.
• Be able to articulate the purpose of programmes and ensure their delivery in an integrated way.
• Work with individuals to identify the effectiveness of the therapy sessions on their health and social well-being.
• Check observations with appropriate people and against agreed outcomes.
• Identify any issues or problems in relation to the therapy sessions and work with individuals, key people and others to identify and agree changes to the therapy sessions.
• Record and report on therapy sessions within confidentiality agreements and according to legal and organisational requirements.

STL 16 – Provide Displays

• To produce and maintain displays in accordance with the school’s Display Policy.
• To ensure that Information Governance and Confidentiality is applied to any information that you are privy to.

STL 19 / STL 37 / STL 41 – Promote Positive Behaviour

• Highlight and praise positive aspects of pupils’ behaviour appropriate to the individual.
• Recognise patterns and triggers which may lead to inappropriate behavioural responses and take appropriate action to pre-empt problems.
• Encourage the team to support pupils consistently and regularly review their own behaviours to model intended outcomes.
• Provide feedback to relevant people on progress made by any pupils with a behaviour support plan in line with the school’s Behaviour Policy.
• Implement individual pupil behaviour management programmes if required.

STL 31 – Prepare and Maintain the Learning Environment

• Prepare the learning environment to meet the needs of individual pupils.
• Support the teacher in the preparation of resources needed for lessons by gathering and appropriately positioning them for access.
• To ensure that pupils are in the right place at the right time in the right clothing with the appropriate equipment in the correct position.

STL 40 – Support Pupils with Cognition and Learning Needs

• Implement agreed strategies to support pupils with cognition and learning difficulties to learn.
• Sequence and structure learning environment and experiences ensuring adequate time.
• Consistently apply visual, auditory, object and tactile cues.
• Provide an appropriate level of assistance to enable the pupil to experience a sense of achievement, maintain self-esteem and self-confidence and encourage self-help skills.
• Listen carefully to the pupil and positively encourage him/her to communicate his/her needs and ideas.

STL 42 – Support Pupils with Sensory and/or Physical Needs

• Obtain accurate and up-to-date information about: a the nature and level of the pupil’s sensory and/or physical needs and apply to the pupil’s learning needs, planned learning tasks and activities.
• With support adapt the layout of the learning environment and the equipment used to enable the pupil with sensory and/or physical needs to access and maximise learning opportunities.
• Encourage the pupil to actively participate in learning tasks and activities consistent with his/her developmental level, physical abilities and any medical conditions.
• Ensure that any specialist equipment is used appropriately to maintain the pupil’s comfort and maximise his/her participation in learning tasks and activities.
• Give appropriate assistance to enable the pupil to experience a sense of achievement and encourage independence.
• Positively reinforce the pupil’s efforts to participate in learning tasks and activities.

STL 43 – Assist in the Administration of Medication

• Apply standard precautions for infection control and other relevant health and safety measures.
• Report any discrepancies or omissions you might find to the person in control of the administration and to relevant staff as appropriate.
• Be aware of School procedures.
• Contribute to administering and record keeping of medication to individuals in the appropriate manner, using the correct techniques according to the care plan if signed off as competent in doing so.
• Ensure the security of medications throughout the process and ensure all medication is stored in the correct safe place when administration is complete.

STL 4 – Meet their Personal Support Needs

• Attend to pupils’ personal care needs as and when necessary ensuring care and dignity at all times.
• Assist with the organisation of refreshments and mealtimes, feeding individual pupils where necessary including feeding by gastric tube after receiving the necessary training.
• Support pupils in the water and assist with swimming and or hydrotherapy programmes.

PDR – Take part in School Staff Development Procedures

• Take part in a performance management programme and work towards specific pupil progress and professional development targets.
• Take part in a staff induction programme, and pursue other training opportunities as agreed with the line manager.
• Take part in staff development days, class team meetings, departmental meetings, whole staff meetings and other occasional meetings held in usual working hours.
• To support students and volunteers who work within the classroom from time to time.
• The roles and responsibilities in this job description can be reviewed at any time in order to better meet the needs of pupils.
• All of our Support Assistants will be expected to work with a range of pupils in their class and maybe requested to work with others across the School.

The right candidate will have experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

 With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

About the role

We are seeking an enthusiastic team administrator to join our small, friendly and relaxed team at SCONUL, the professional association for academic and research libraries. The team currently works one to two days a week from our modern offices close to Euston station and the remainder of the week from home. 

You will be responsible for providing administrative support across all aspects of the organisation’s work, including diary management, the organisation of meetings and supporting the delivery of the SCONUL Access Scheme. It’s a role that provides scope for autonomy and to become involved in the full range of the organisation’s work and to develop a broad set of skills.

We are looking with someone with relevant office or administration experience who is well organised and with strong communication and IT skills. The role would suit someone who is self-motivated, flexible and happy to take the initiative.

This is a full-time, permanent post. Excellent benefits are offered that include 30-day holiday allowance, defined benefit pension scheme, support with learning and development and season ticket loan after probation.

SCONUL is committed to fostering greater diversity in the library community and has an active programme promoting equity, diversity and inclusion across our member libraries.  The same applies to the SCONUL office team and we welcome applications from people of all backgrounds, particularly encouraging applications from the global majority.

Starting salary: £24,720

Employer:SCONUL (The Society of College, National and University Libraries), 94 Euston Street, London NW1 2HA

Contract: The Team Administrator post is a permanent, full-time position.

Location: This post is based two days a week at SCONUL's London office with the remainder of the time working from home. It will also involve occasional travel to other sites.

References: Appointment is subject to receipt of satisfactory references.

Job description

Reporting to the Deputy Director and working closely with the Project Manager and SCONUL Co-ordinator, the successful candidate will be responsible for:

• Organising the schedule of meetings for the SCONUL Board and SCONUL working Groups.
• Managing the diary of the Executive Director.
• Supporting the delivery of the SCONUL Access Scheme including:
  • answering routine queries from Access Scheme users, applicants and university administrators
  • providing SCONUL Access contacts with timely and relevant information about the scheme
  • providing routine technical support to applicants and university contacts responsible for processing applications and refer potentially more complex or disruptive technical problems
  • drafting changes to website content to reflect the scheme’s current practice and procedures.
• Supporting the delivery of SCONUL events including:
  • drafting and following up invitations to speakers and other participants with support from the Project Manager
  • managing and processing events registrations
  • booking accommodation and travel arrangements when required
  • production of event documentation
  • helping to manage events on site, including briefing and managing colleagues, volunteers, and external suppliers, supporting, advising and directing event participants.
• Processing invoices and other office paperwork.
• Answering general queries from members and students phoned into the office.
• Uploading content onto the SCONUL website and helping keep the content up to date.

Skills and experience required

The ideal candidate will relish the opportunity of working as part of a small dynamic team and be an outgoing, flexible individual with a can-do attitude who enjoys engaging with members.

Essential:

• previous experience of office administration.
• strong interpersonal and presentation skills
• customer service skills including a positive, customer-focused approach
• strong organisational skills and an eye for detail
• excellent written skills in relation to the production of letters and other documents.
• a high level of IT literacy
• proven ability to work as both a team member and autonomously
• willingness to engage with SCONUL’s purpose and mission, and with the needs and aims of our members
• demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure.

Desirable:

• experience of organising diaries
• experience of organising events
• experience of using Sage
• experience of working with websites.

How to apply:

Please apply with a single document incorporating a written statement and CV by close of play on 18 July. The statement of no more than 1000 words should explain why you believe you have the skills and experience to fulfil this role.

Interviews will be held on Tuesday 30 July, please do confirm in your application if you are able to attend on this date.

The interview will also include a short writing exercise.

Due to the high volume of CV's we anticipate receiving, we can only respond to successful candidates.

Job description - Internal Communications Manager

Reporting to – Head of Communications, Marketing & Public Affairs

Location – London

Contract: Permanent

Hours – Full time (35 hours)

Salary - £38,895-£40,943 per annum

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

Main purpose of this role 

This role will enhance FareShare’s internal communications and strengthen connections across FareShare internal network, ensuring consistent, effective communication with network partners. The successful candidate will be essential in developing and implementing communication strategies that engage and inform internal and external stakeholders.

About FareShare 

FareShare is the UK’s national network of charitable food redistributors, comprising 18 independent organisations. Together, we take good-quality surplus food from across the food industry and distribute it to 8,500 frontline charities and community groups.

The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. We provide enough food weekly to create almost a million meals for vulnerable people. 

Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions into food insecurity. 

We are fortunate to benefit from the support of major retailers, the media, ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness. 

FareShare’s vision 

Our vision is of a UK where ‘No good food goes to waste’. 

Our mission is to use surplus, fit-for-consumption food to feed the vulnerable in the UK by supporting frontline charitable organisations that tackle the cause of poverty rather than just the symptoms. 

Our values run through everything we do and set out a clear framework for us to approach our work: passion, ambition, respect, collaboration, and focus. 

The role  

This role is vital in strengthening FareShare’s ability to promote its work across the internal network and ensure staff are engaged in the work of FareShare, understand its impact and can consistently communicate its activity.

Working across the charity, the successful candidate will be responsible for developing and implementing internal communication strategies that align with FareShare’s mission and values. This activity includes engaging with network partners to ensure clear, consistent messaging and support the marcomms team’s work in brand awareness and communication effectiveness across FareShare.

Key Responsibilities 

Internal Communications Strategy:

Collaborate with the Head of Communications, Marketing and Public Affairs and the senior team to develop and implement effective internal communication strategies, including a schedule of activities for the year.

Design and manage internal communication channels and content, ensuring they resonate with employees and align with FareShare’s values and objectives.

Drive employee engagement through innovative and compelling storytelling.

Measure and analyse the effectiveness of internal communication initiatives, continually seeking improvement.

Support change management processes by providing clear, concise, and timely communication.

Employee Engagement and Advocacy:

Foster a culture of open communication and feedback across the organisation, creating platforms for staff to share ideas, concerns, and successes.

Organise and lead internal campaigns and initiatives to create a sense of community within FareShare.

Recognise and celebrate staff achievements and milestones through internal communications.

Network Partner Engagement:

Act as a liaison between FareShare and its network partners, ensuring consistent and effective communication.

Develop and distribute communications materials that keep network partners informed and engaged.

Internal Brand & Messaging Management:

Work with the marcomms team to ensure FareShare brand use internally and across the network is correct and aligned with FareShare messaging. Ensure brand consistency across all internal communication channels and materials.

Event Support:

Assist in the planning and delivery of internal, such as fundraisers, conferences, and awareness activities with key stakeholders. Ensure the smooth execution of events and maximise engagement opportunities.

Stakeholder Engagement:

Collaborate with internal teams to communicate the impact of FareShare’s work and engage stakeholders. Assist with identifying stories and testimonials to highlight FareShare’s achievements. 

Person specification 

About you

• A natural storyteller with a creative flair, able to articulate complex ideas in an engaging and accessible manner.
• Passion for creativity, excellence and innovation in your work.
• A team player who brings a positive and collaborative approach.

Experience 

• Extensive experience in internal communications, preferably in the not-for-profit or food sectors.
• Demonstrable experience in developing and implementing internal communications strategies that drive engagement.
• Experience managing internal communication channels, including intranets, newsletters, and internal social media.
• Proven experience in change management and supporting organisational change through effective communication.
• Strong experience in stakeholder management and the ability to influence and engage at all levels of the organisation.
• Experience working with network partners or multiple locations to ensure consistent communication. 

Skills, knowledge and abilities 

• Excellent written and verbal communication skills, including copywriting and proofreading.
• Strong project management and organisational skills to handle multiple tasks simultaneously, meet deadlines, and manage priorities.
• Creative flair and a natural storyteller, able to articulate complex ideas in an engaging and accessible manner.
• Ability to measure and analyse the effectiveness of internal communication initiatives and make data-driven improvements.
• Knowledge of internal communications best practices and tools, including content management systems and intranets.
• Proficiency with Microsoft Office and experience with graphic design software such as Illustrator, InDesign, Photoshop, and Canva (desirable but not essential).
• A self-starter with the proven ability to work independently and as part of a team.
• Knowledge of the not-for-profit sector and, ideally, the charitable/sustainability sector (desirable but not essential). 

 Values and behaviours 

• Commitment to Equal Opportunities.
• Appreciation of FareShare’s mission and strategy.
• Flexible approach and ability to work collaboratively within a team.
• Proven ability to develop and maintain good working relations with internal and external audiences.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Hours: Full-time

Remuneration: Up to £32,000 GBP (dependent on experience)

Duration: Permanent

Location: UK-Med Office, Manchester, UK with hybrid working (approximately 30% on-site)

Applications from people with an existing legal right to work in the UK are only accepted.

Are you an organised, proactive professional with a flair for executive support and a passion for making a difference in a leading organisation's operational efficiency?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.

We are seeking for an Executive Assistant to work closely with our Chief Executive. With a commitment spanning over several decades, we aim to ensure that our operations and strategic initiatives are executed flawlessly, contributing significantly to our mission's success.

In this pivotal role, you will be instrumental in enhancing the Chief Executive's effectiveness by providing comprehensive support, managing sophisticated calendar arrangements, and facilitating internal and external communications. Your responsibilities will encompass a broad spectrum of activities from coordinating travel and scheduling to preparing and editing important documents and presentations.

You will also be involved in conducting research and analysis on relevant topics, organising meetings and events, and serving as a liaison to the Board of Trustees. The role demands a high level of discretion and professionalism in managing the Chief Executive's social media presence and supporting donor/funder relations.

The ideal candidate will have a proven track record in a similar role, demonstrating exceptional organisational, communication, and management skills. Experience in handling a wide range of administrative and executive support-related tasks, with the ability to work independently with little or no supervision, is crucial.

UK-Med offers a competitive salary, benefits, and a dynamic working environment, where you can make a tangible difference through your contribution to our humanitarian efforts. If you're ready to take on this challenging and rewarding role, we'd love to hear from y

How to apply

We strongly recommend that you read the Candidate Information Pack - Executive Assistant - July 2024 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Your covering letter must include a detailed explanation of your suitability for this post with specific reference to the criteria in the person specification

Applications must be submitted no later than Friday 19 July 2024

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Location: Southampton
Contract type: Permanent
Hours per week: 22.5 hours pw, between Mon-Friday, office based with potential for home working
Salary: £25,152 to £30,143 FTE depending on experience
Reporting to: Head of Finance

Would you like to be part of an innovative, friendly and dynamic team committed to making a difference by supporting people affected by domestic and sexual abuse? Yellow Door is seeking a motivated Finance Officer who shares our values and our vision for a world where adults, families, young people and children can live without experiencing domestic and sexual abuse and the resulting devastating impacts.

With an amazing team of around 100 employees and volunteers, Yellow Door is an amazing charity that changes lives for the better by working together to prevent and respond to domestic abuse. We provide a diverse and innovative range of services to local people of all ages and genders. Last year we engaged with over 4,500 service users to provide crucial support, advice and information.

Our Finance Officer role is a vital part of our valued team. The finance function is integral to the effective operation of the organisation. Managed well it enables us to assess our financial stability and understand our capacity for growth and long-term success.

Key Responsibilities for the role:

- Managing accounts receivable/payable
- Reconcile bank accounts regularly including a final month end reconciliation for monthly reporting
- Process monthly payroll, manage NEST and HMRC
- Monthly reconciliations for all balance sheet accounts
- Answer queries from other departments about financial information
- Assist in the production of monthly management accounts, annual budget and statutory reporting
- Monitor the finance mailbox

This role involves regulated activity. To be considered, candidates must meet all eligibility, application, and qualification requirements as stipulated by the regulatory authority. Additionally, applicants are required to complete an enhanced Disclosure and Barring Service (DBS) check in accordance with Safer Recruitment practices.

If you think you might be the right fit but would like to know more, we’d love to hear from you.

Apply now to view the full role description!

Closing date: 31-07-2024

REF-215 236

The British Cardiovascular Society (BCS) is a membership organisation with charitable status. The BCS represents a diverse group of members that span the cardiovascular profession, covering specialist areas of shared and common interest, where the majority of members are either consultant or trainee cardiologists. The BCS plans to grow its numbers of members, through reaching new audiences and increasing income generation. The BCS also aims to improving its society recognition, increase uptake upon its broad education portfolio, and improve overall member engagement.

The post holder will be accountable for marketing across the organisation, primarily for the Education and Membership Departments, and will work closely with the Head of Membership and Engagement, and the Head of Education to develop high quality marketing and communications plans, and ensure all relevant workstreams and projects are marketed accordingly. The post holder will work to build and maintain the BCS social media presence across multiple channels, and will develop valuable content assets to use across multiple channels and communications.

The post holder will also be responsible for the internal member communications and will work closely with multiple key officers to ensure member communications are led, developed, and dispersed. This includes ensuring website content is updated, relevant and accurate.

Job Title: Homelessness Advocate

Service: London & SE Children’s Rights service

Reporting to: Children’s Rights Services Manager (or nominated supervisor)

Salary Range: £25,500 to £29,500 per annum (depending on experience)

Work Pattern: 35 hours per week

Location: Hybrid and flexible – a mix of working from our London office, from home and regular work with young people in the community

Contract Type: Permanent

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice

Coram Voice is the leading provider of specialist advocacy for children and young people. We run a range of children’s rights projects, including advocacy for children in care, care leavers, children with disabilities and homeless young people.

At Coram Voice we have a wealth of experience advocating on behalf of homeless young people. We work side by side with some of the most vulnerable children and young people in society and reach out to those who have missed the support they need. Join us as we work to transform the lives of children and young people, by supporting them to uphold their rights and actively participate in decisions about their lives.

Coram Voice is part of the Coram group of charities that develops, delivers and promotes best practice in the support of children and young people. Our vision is that every child has the best possible chance in life, and we work together to do this from our leafy campus in Bloomsbury.

About the role

You will:

-Provide direct advocacy support to children and young people children and young people experiencing, or at risk, of homelessness. You will hold a caseload, and be committed to championing the rights of these young people, working with a broad range of other stakeholders and agencies to do so.

-Support with developing the quality of services and projects delivered by Coram Voice to children and young people. This includes under Coram Voice’s Homelessness Outreach Project.

-You will support in the promotion of good practice across both Coram Voice and external organisations, building equitable and inclusive practice across the sector for homeless children and young people.

Our advocates will have relevant experience with children and young people, and may hold a suitable Advocacy Qualification. For the right candidate, we may also be able to offer this post as a Trainee position, and offer support to gain qualifications. The salary offered will reflect the candidate’s experience and skills.

Please refer to the Job Description and Person Specification for more detail on the role and what we are looking for in a candidate.

Benefits of working with us

We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. You can read more about our benefits package on our careers site. This includes:

-A competitive salary

-A matched pension scheme up to 5% of salary

-Generous leave entitlement, including up to 28 days’ annual leave, as well as an additional 3 days of paid leave between Christmas and New Year

-A suite of family-friendly policies

-Access to an Employee Assistance Programme

Recruitment process

Following shortlisting, successful candidates will be invited to attend interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will be required to take part in a Warner style interview as part of our safer recruitment processes given the nature of the role. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process. When completing your application form, please address the person specification in order to demonstrate how you are suited to the role as please note we do not take CVs.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 28th July 2024 at 23:59pm

Interviews dates: TBC

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care or homelessness, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Are you an experienced complaint resolution expert? Want to be part of a dynamic call centre team?

Are you ready for a job where you can truly make a difference? If so, we invite you to join our Customer Experience team as a Complaints Resolution Officer!

About the Role:

At British Heart Foundation, we’re dedicated to providing exceptional customer service and resolving issues with a positive, solution-focused approach. We’re currently seeking a Customer Resolution Officer to join our dynamic call centre team.

Key Responsibilities:

• Managing Incoming Customer Complaints: You will be the main point of contact for customers wanting to voice a complaint, which can cover a wide variety of topics including, risk, safeguarding and compliance.  You’ll ensure their concerns are addressed with empathy, efficiency, and expertise.
• Assessing Customer Needs: You will evaluate each complaint to understand the underlying issues and determine appropriate courses of action. Additionally, you’ll assess the need for input from other teams, including Safeguarding, by identifying patterns, root causes, and potential solutions.
• Providing Accurate Information: Utilising our established procedures, you will provide accurate and comprehensive information to customers. This may involve explaining company policies, addressing specific service issues, and clarifying next steps.
• Effective Communication: You will communicate professionally and courteously with customers via phone, email, and live chat. Active listening skills are essential to fully understand customer concerns.
• Working at Pace: Adhere to company protocols for handling complaints, escalation processes, and resolution timelines, delivering results on time and within Service Level Agreements (SLAs) as set out in the Complaints Policy.
• Customer Service: Strive to exceed customer expectations by providing exceptional service. Whether it’s offering suggesting solution or ensuring timely follow-up, your commitment to customer satisfaction is second to none.

Working arrangements

This is a blended role, where your work will be dual located between your home and our Birmingham office. At the moment the team typically go into the office once a week on a Wednesday. 

The role working hours are Monday - Friday 9:00 - 17:00. 

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

We are aiming for start date someone in this role ASAP. 

About You:

To excel in this role, you will have: 

• Experience in a Call Centre and Complaints: You have experience in a call centre, dealing with customer complaints including conflict resolution, reporting, communication. Prior experience in a regulated environment would be advantageous.
• Communication Skills: You have exceptional verbal and written communication skills, demonstrating clarity, empathy, and active listening.
• Exceptional Problem-Solving Skills: You can analyse complaints, identify patterns, propose solutions, and collaborate with other teams.
• Empathy, Patience, and Resilience: You can handle challenging customers and situations calmly and professionally. 
• Technical Proficiency and Familiarity with CRM: You are proficient in using various technology systems, including CRM software.
• Excellent Organisational and Time Management Skills: You can manage multiple inquiries, prioritise tasks, stay organised, and exceed KPIs & SLAs.
• Attention to Detail: You accurately document inquiries and information.
• Positive Attitude:You have a can-do attitude. You collaborate with colleagues and customers while contributing to a supportive environment.
• Adaptability: You are willing to learn and adapt to evolving challenges.

About the team
 
Welcome to our newly reformed Customer Complaints Team at BHF! We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment. Join a culture not just focused on resolving complaints, but empowering each customers help us transform the lives of people living with heart and circulatory diseases.

About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee net

What's in It for You?

Our perks include:

• 30 days annual leave plus bank holidays
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We're CIPD-recognised for our Live Well. Work Well programme, and we're on a mission to make heart health a priority, starting with you. From home to the office, we're here to inspire and guide your journey to a healthier, happier life.

We are delighted to be recruiting for a highly motivated, experienced and influential Fundraising Manager to be a key contributor in ensuring we continue to transform young lives through sailing and other opportunities.

As a member of our Senior Management Team, you will be responsible for managing the Fundraising Team in Poole and directing the activities of those in other ASF locations to generate income against set targets and develop new income streams, working collaboratively with the CEO and wider ASF team.

You will need to use your gravitas and well-developed influencing skills to nurture relationships and articulate the benefits of ASF work to key high value donors to leverage more sizeable donations. You will use your well-developed networks to further build our funding portfolio. This includes developing partnerships with corporate businesses and local communities.

Working collaboratively with the Growth and Performance Manager, The Operations Teams, Finance Manager and the Trustees you will demonstrate a proven ability to develop, write and deliver high quality applications and proposals for funding.

Planning, supporting and attending ASFs regular fundraising activities, events and dinners is a key requirement for the role.

If you have an understanding of the charity world and a proven track record of winning sizeable grants we would love to hear from you.

Benefits: 28 days annual leave including bank holidays, increasing with service, charity pension provided, branded work clothing, use of centre equipment and access to a range of watersports training & courses at a preferential rate.

Location: Poole (hybrid and flexible hours)

We're looking for a CQC Registered Service Manager to join our Luton Road Service in Newham.

£42,000.00 - £45,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The Service Manager will be responsible for the operations of a specialist supported living service which support up to eleven residents with Learning Disabilities, Autism, complex behaviours and/or physical health needs. The role will provide line management for a Team Leader and support the team, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to. The successful candidate will be responsible for the quality of support provided, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for the service, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders.

The role will also require the individual to embed a Capable Environment in the service/s and a Positive Behaviour Support (PBS) approach through coaching and leadership. Co-production and a person-centred approach are essential to this role.

Regular working hours will be Monday - Friday, 9.00 - 17.00, however flexibility will be required.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website

What you'll do:

Ensure the customer is central in their support and a co-production model is promoted.

Work with teams to support data driven decision making and reduce incidents, promoting quality of life and high levels of participation in meaningful activities

Work to the principles of STOMP

Lead on assessments of complex needs referrals

Monitor the delivery and assess effectiveness of Behavioural Support Plans

Responsible for managing and allocating customers to support staff (casework management)

Lead on quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards

Promote a person-centred culture and co-production

Lead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded

Effective management of any safeguarding incidents and appropriate escalation of any emerging risks

Promote safe, consistent and predictable environments, in line with the Capable Environments framework

Promote understanding of the rationale of a Behavioural Support Plan, Capable Environments and its uses

Using sound financial and accounting principles, manage and analyse contract budgets to deliver on corporate and local contract financial targets

Ensure improvements in services result in sustained financial and performance delivery

Support the filling of voids

Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary

Be a role model to the team and establish clear roles and effective teamwork, always ensuring a person-centred approach

Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution

Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective

Coach employees in having a person-centred approach

Address employee relationship issues in a prompt manner

Lead on safeguarding, recruitment and contractual issues with the funding authority

Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

What you'll bring:

Essential:

Educated to degree level or equivalent

Experience of managing contracts and resources and delivering to budget and performance targets

Have operational management experience in social care

Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract

Experience of successfully managing external partnerships to ensure successful delivery of services

Hold a relevant RMA/NVQ Level 4 or other business/management qualification

Excellent IT skills

Desirable:

PBS training or experience working within the PBS framework

Have relevant professional memberships and/or specialist qualifications.

Job Description
Title: Operations Administrator
Reports to: Associate Director of Business & Operations
Based: Remotely - however must be willing and able to travel as and when required to meetings and events.
Job Purpose: To provide confidential operational administrative support to Senior Management and all areas of the Charity.
Key Responsibilities:
•
Manage and oversee organisations database to ensure clean and clear data is being recorded and stored accordingly, draw down monthly reports for Senior Management using BI Reporting and disseminate to data inputters any errors for correction.
•
Collate websites update requests and liaise with Communications Team to instigate the changes.
•
Proofreading and final point of sign off before Senior Managers.
•
Administrative assistance and attendance at annual events/programmes such as World Heart Rhythm Week, Global AF Aware Week, Heart Rhythm Congress, Heart Rhythm Updates, and any other event/programmes or initiatives.
•
Diary Management for the senior management team
•
Minute taking and writing for Senior Management.
•
Management of travel arrangements. Scheduling and tracking domestic and international travel itineraries within several time zones for senior management.
•
Management of deadlines for Senior Managers/Coordinators and prompting the team where necessary.
• Supervise the General Administration team to ensure completion of their tasks to a high standard before signing off on their work.
•
Assist in answering calls as and when required, taking messages when necessary. Screening and responding as appropriate to incoming emails or calls.

Person specification:
-
Educated to GCSE level
-
Excellent verbal and written communication skills
-
Competent in Microsoft Word and Excel
-
Excellent organisational skills, with the ability to prioritise and manage own workload
- Can undertake a wide variety of tasks and multi-task with ease
-
Ability to work on own initiative
-
Good attention to detail and accuracy
-
Can work flexibly, and as part of a team
-
Methodical and thorough approach to work
-
Friendly and polite

Adult Carers Service Manager

About us

Angus Carers Centre is a rights-based charity working with and for unpaid carers from all walks of life living across Angus. We exist to improve the quality of life for all carers by building genuine and equal relationships, connecting carers with each other to create a sense of belonging and community, providing practical and emotional supports, and influencing change at local and national level. 

Established in 1996, we have grown significantly over the last 25 years, and we are now supporting nearly 2,000 unpaid adult and young carers across Angus. Our talented and passionate team of 25 staff and over 20 volunteers ensure the needs of our carers are meet. Together with our volunteers we strive to provide a first-class service to carers and their families, to make a lasting difference to their lives.

Our vision is that all unpaid carers in Angus will receive appropriate information and support to enable them to feel valued and confident in their caring situation and to develop their own potential.

Why should you consider applying?

The social, political and policy horizon is changing, and we need to ensure that we provide the right support at the right time. We are entering a new and exciting chapter, and there has never been a better time to join our organisation.

You will form part of the Leadership Team. You will be making an impact by building authentic and empowering relationships with our dedicated and change-driven teams supporting unpaid carers, their families and partner organisations. You will lead on the development of our service demonstrating its impact and added value. But most importantly, you will put the voice of carers at the centre of what we do.

Reporting to the CEO, you will have a positive non-judgemental regard and help unpaid carers exercise their rights and support them to realise their potential.

Job overview

The postholder will:

· Create a safe environment for unpaid carers to build genuine relationships to participate in meaningful and engaging activities allowing them to express themselves, share their dreams and aspirations.

· Manage the development of Angus Carers Centre’s services, including identifying unmet need, monitoring, and maintaining standards in line with contractual agreements, and good practice.

· Provide leadership, management, coaching, support to the team members.

· Be responsible and accountable for the management of the team’s financial budgets in line with Angus Carers Centre’s financial and business support procedures.

· Measure the impact of our work in a creative and ethical manner ensuring lessons learnt are identified and taken forward, reporting on outcomes and progress towards strategic objectives.

· Work closely with other teams to ensure collaborative culture and synergies prevail across all areas of Angus Carers Centre’s work.

· Maintain and build relationships with a broad range of public, private and Third Sector organisations, including schools, community groups, health and care providers, and others.

· In collaboration with other teams, use the evidence of impact of our work to influence policy and practice within the local area and beyond.

· Ensure organisational and local safeguarding and health & safety policies are adhered to and effectively implemented.

· Support teams in identifying unpaid carers’ needs, circumstances, and outcomes, and support them to achieve them by working collaboratively with colleagues, partners agencies and other organisations.

· Ensure unpaid carers’ voices and opinions are heard and taken into account in decision-making processes.

· Work collaboratively with Angus Carers Centre’s teams to achieve its vision and strategic objectives.

· Continuously learn, reflect, and improve what we do to ensure evaluation is embedded into practice, and reflects agreed outcomes.

· Raise profile of Angus Carers Centre by facilitating information and development sessions with a wide range of organisations, communities, and individuals.

· Speak truth to power in a respectful, impactful, and authentic manner.

·  

· Comply with Angus Carers Centre’s policies and procedures.

Job overview

The above does not represent an exhaustive list of responsibilities and tasks but indicates the main responsibilities required from employees in the role. The organisation reserves the right to require employees to perform other duties from time to time.

Key values

· Strong sense of integrity.

· Authentic and true to themselves and others,

· Compassionate and boundaries,

· Drive for social justice and equity.

 

Qualifications and knowledge:

· Bachelor’s or master’s degree such as Social Work, Community Development, Youth Work. Equivalent qualification or five years’ experience at a senior level.

· Understanding of Human Rights, the UNCRC and Children’s Rights and the needs of diverse individuals and communities,

· Knowledge of the policy and practice areas of the social care sector in Scotland, including SSSC, Care Inspectorate and the new National Care Service.

· While we would welcome the knowledge gathered through a relevant qualification, we are just as interested in relevant work experience.

· Demonstrable continuing professional development in relevant areas

· Full Driving License and a suitable vehicle for work with business insurance.

Experience

· Experience of leading, motivating and building teams through times of change.

· Experience of the social care sector in Scotland, including the policy landscape affecting local authorities, health boards, health,and social care partnerships.

· Experience of multiagency working supporting the development and delivery of services within local communities.

· Experience of working with a range of stakeholders, senior officials, Trustees, the public and partner.

Working hours

35 hours per week subject to organisational needs. Some work may have to be undertaken outside office hours, including evenings and weekends.

Special conditions

The post entails work with vulnerable people and falls within the definition of “regulated work” under the provision of the Protection of Vulnerable groups (Scotland) Act 2007. The post holder will require to be registered as a member of the Protection of Vulnerable Groups Scheme, which will involve a Disclosure Scotland check.

Office base

The post is based at 8 Grant Road, Arbroath, DD11 1JN.

Equal opportunities

Angus Carers Centre is committed to being an Equal Opportunities Employer and we encourage candidates from diverse backgrounds to consider joining Angus Carers Centre.

Benefits

· Training and development opportunities

· Employee Assistance Programme

· 6% employer pension contribution

· Free car park

· 31 days of annual leave

· Flexible working, subject to organisation’s needs.

Work setting: Remote with occasional visits to office for training and events purposes

Salary: up to £32,760.00 per annum (pro rata)

Hours: 6-month FTC, full-time (35 hours per week)

Location: London

Do you enjoy providing support to delegates and volunteers by assisting, processing bulk event registrations, arranging complimentary committee registrations, and dealing with enquiries? This role does not include overseeing events' logistics. However, your contribution will be essential to providing strong administrative support to events and communication with stakeholders at all levels.

TPP are recruiting a proactive Events Registrations and Support Administrator on behalf of our client, a respected membership organisation whose objective is to promote education.

Benefits:

• App providing GP consultations, Physiotherapy, mental health support and life, money and wellbeing support.
• 22 to 27 days' holidays, depending on length of service, and pro-rated based on work pattern.
• Employee Assistance Programme.
• Flexible working arrangements.
• Life insurance (group personal accident scheme providing up to 3 times your salary in the event of permanent disability, loss of a limb or death).
• Private Medical Insurance.
• Aviva Group Pension Plan (9% employer and 3% employee contribution).
• Interest free loans.

The Role:

As an Events Registrations and Support Administrator, you will work with the Branch Network Manager to deliver the Events Programmes for Branches in line with budget, good governance and engagement principles, always being mindful of the charity's funds and reputation.

Responsibilities:

• Facilitate affordable, inclusive, and accessible CPD via in-person, hybrid, and digital events.
• Work closely with the Branch Network Manager to implement Events Programmes for Branches.
• Collaborate with volunteers, Branch Network Officers, and the Branch Network Manager to create and promote the annual branch programme.
• Utilise Cvent to design event registration pages and delegate confirmation emails.
• Produce emails, local bulletins, adverts for publications, and social media content within brand guidelines.
• Update websites with branch activity information.
• Assist with bulk event registrations and complimentary committee registrations.
• Handle delegate and volunteer enquiries.
• Monitor and report on marketing campaigns and attendee statistics.
• Manage prospect data and support the process of branch prize winners.
• Distribute marketing materials, prepare delegate badges, and attend events as needed.
• Manage mailboxes, connect potential volunteers/speakers with the network, and maintain branch web pages.
• Survey members on behalf of branches and update CRM with committee changes.
• Contribute to the development of a speaker directory and formulation of content for branches conference, forum, and volunteer inductions.
• Promote the Branch Network at branches conference, branch events, and industry events.

To be considered for this Events Registrations and Support Administrator role:

• Demonstrate experience processing high volume registrations for events.
• Attention to details, excellent organisational skills and superb time management.
• Experience using event management software.
• Used to providing excellent administrative support to events.
• A background working for a Membership professional body
• Ability to work in a fast-paced environment with conflicting deadlines

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.