Head of Programmes

Dalgarno Trust

North Kensington, Greater London (On-site)

£37,000 - £42,000 per year

Full-time or part-time (Full Time 5 days/ 35 hours per week, with option to reduce to 4 days/ 28 hours per week)

Permanent

Save Saved

Job description

This is a new role, working in a dynamic charity built on the aim of improving life for local people. We are a small, passionate team driving programmes to meet our community’s needs in North Kensington.

You will be responsible for overseeing Dalgarno Trust’s Programmes, and line managing our Community Champions Manager, Health Works Manager, Foodbank, Volunteer and Room Bookings Manager and Youth Programme Manager.

Purpose of the job:

To maintain effective oversight of the delivery of a range of projects and programmes being managed by designated managers.
To ensure performance management expectations are being met by each project and programme and reported to appropriate funders, including internal and external stakeholders.
To provide leadership and direction to project and programme managers and work with other senior members of staff to achieve organisational goals.

Duties and responsibilities:

Service delivery management

To keep abreast of key performance indicators expected to be measured and evidenced for each of the projects and programmes and keep under constant review the need for adjustments in processes to be able to achieve expected performance.
To use Salesforce for monitoring and evaluating project outputs, outcomes, and impact for reporting to funders, including internal and external stakeholders.
To support managers in understanding what information is required in terms of monitoring information expected by funders and the Board of Trustees.
To develop and maintain a performance dashboard on all projects and programmes.
To communicate performance information of projects and programmes (e.g. dashboard) regularly across the organisation and to internal and external stakeholders as directed by the CEO.

Human resources management

To provide effective line management to designated staff, ensuring all necessary information about their time management, supervision records, leave arrangements, and other HR records (e.g. sickness) are up to date and available for management decisions and service delivery needs.
To ensure performance targets, monthly one-to-one meetings, reviews, professional development plans are in place and in practice for each direct report.
To work with other senior managers on creating management reports on workforce performance and development.
To work with other senior managers and CEO to ensure organisational performance and service delivery information is helping achieve business development and growth.
To provide leadership through coaching or other means to direct reports where this helps, is needed or achieves benefits for the individual and organisation.
To promote and implement a culture that encourages proactivity among staff (e.g. learning from any potential failure and celebrating success).

Compliance and assurance

To take responsibility for the Quality Assurance Mark ISO 9001 and aligning the actions from the Management System with wider organisational activity.
To take part in the annual audit of actions for ISO 9001 and ensure any new actions are logged and communicated across the organisation as appropriate.
To ensure all strands of responsibility under each programme is compliant and meeting legal and policy expectations (e.g. health and safety, safeguarding, data protection etc.).
To ensure that controls on procuring goods and services for the organisation are always in place securing value for money. Strategic leadership and support
To identify local and strategic issues pertinent to local communities and voluntary organisations.
To influence/negotiate policies and ideas, projects and programmes of benefit to local communities.
To effectively represent and where relevant and directed, form partnerships with organisations and / or external bodies, to develop growth opportunities.
To contribute to maximising the income of the organisation by working with Head of Development and identifying opportunities and implementing necessary actions.

Other duties

To support a culture of continuous improvement by suggesting, testing, and implementing ideas that help achieve this. To undertake any such other duties that are aligned with the nature of the job to meet the needs of the Dalgarno Trust and as instructed by the CEO.
To adhere to the organisations equal opportunities policy, health and safety policy and all other Dalgarno Trust policie