Youth Support Adviser

CXK

Hastings, East Sussex (Hybrid)

£23,088 - £23,907 per year

Full-time

Permanent

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Job description

Job Title: VA52 - Youth Support Adviser

Location: Hastings

Salary: £23,088 - £23,907 per annum

Hours: Full-Time (37 hours per week)

Contract: Permanent, Hybrid

Reports to: Area Manager

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

· Ethical – We work with professionalism, honesty and integrity

· Passionate – We reach out enthusiastically to all who need out support

· Innovative – We inspire, enhance and improve

· Collaborative – We engage, support and share with others

The Youth Employability Service

CXK delivers the Youth Employability Service (YES) across East Sussex, commissioned by East Sussex County Council. We offer information, advice, support and guidance to young people in academic years 12 and 13 who are not in education, employment or training (NEET), helping them to explore their options, plan and then take their next steps. We also work with schools supporting young people in year 11 who are at risk of becoming NEET. Liaising with a range of other services, YES is focussed on supporting young people to achieve their potential.

The Team

The YES team support young people from across the county, seeing them at CXK bases, partner venues or in community settings. The team assess and action plan with young people referred to the service, supporting them to understand their options and take steps toward achieving their goals around education, training and / or employment. Working with a wide range of young people, the team approach is focused, creative and persistent, building on young peoples’ confidence and motivation alongside their skills and personal growth.

The Role

The Youth Support Adviser is often the first point of contact for young people engaging with our services. Whether through a tracking call or an initial appointment, this role is essential in providing guidance, support, and accurate information to help young people navigate education, employment, and training opportunities. Strong communication skills and the ability to build trust are crucial to ensuring positive outcomes.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

· Maths and English GCSE grade C or above (or equivalent)

· A commitment to undertake all necessary training for the role

· Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word, and PowerPoint

Essential Criteria

· High level of organisational skills with good time management

· Demonstratable, practical and procedural knowledge of a youth employability setting

· Experience of building rapport and fostering good working relationships with colleagues, clients, and external stakeholders where necessary

· Experience in understanding the needs of customers/stakeholders and adapt the service accordingly

· Experience and evidence of communicating with a range of audiences, using advisory, negotiating, or persuasive skills where necessary

· Understanding of the organisation’s aims and objectives and how their role supports these

· Availability to work evenings when required

Employee Experience

A career with CXK is rewarding work, enabling you to fulfil your potential. This exciting role within the YES team provides the opportunity for you to support and motivate young people into a form of Education, Employment or Training. The role needs initiative and there is flexibility in how you manage your diary; your week will be varied between your own caseload and working as part of the YES tracking team.

Benefits of working with us

Our employee benefits include:

· 30-33 days holiday, plus bank holidays

· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)

· Benenden private healthcare cover

· Flexible working

· Enhanced maternity and paternity leave

· Training and development programmes and opportunities

· Mental and physical healthcare initiatives

and more

Recruitment Timeline

Vacancy closing date: Wednesday 26th March 2025