Helpline Officer
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This is a great opportunity to become part of a team, which makes a real difference.
The post holder will be a source of support and expertise to Helpline Volunteers during a shift, providing emotional support and signposting options to bereaved people in their initial contact with Cruse Bereavement Support, (in call / Email / Casework). Support ongoing growth and development of the helpline through call monitoring, onboarding new volunteers and implementation of the Quality framework.
Working alongside the Helpline Service Manager, the role will support the development and growth of the helpline.
This role will be working closely with a Project Team in Cruse who are managing our Southern Gas Network (SGN) partnership. We would like this role to participate in the development of the partnership to ensure effective rollout within our National Helpline. This would require you to attend National Energy Action (NEA) Fuel Debt Advice in the Community Training and become the point of contact for the National Helpline staff and volunteers for SGN related queries.
Due to the nature of the role, you would be expected to work flexibly on a shift basis (with availability to work between 9am and 8:15pm), including some Bank Holidays.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
- Applicants in England and Wales: DBS Code of Practice
- Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is the 13 January 2025. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.
Please be advised that if you do not hear from us by the 20 January 2025, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Registered Charity 
101 - 500
The client requests no contact from agencies or media sales.
