Supporter Data Executive

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Contract: Fixed term contract till 31 Jan 2025 

Hours: We are open to applications from candidates looking for full time work (35 hours per week) or part time (a minimum of 28 hours per week). We are also open to compressed hours in line with Crisis’ Flexible Working Policy.  

Location: Based in London but with extremely flexible home-working available in line with Crisis’ Hybrid Working policy

About the role 

We are seeking a fixed term Supporter Data Executive to help us through our busy Christmas period. In this role you will use Faststats to create complex data selections and deliver supporter data for mass fundraising appeals through email and post. You will be competent in managing projects with previous experience of leading fundraising appeals from a data perspective. The role will be collaborative, working closely with fundraising managers, external suppliers, and other key internal teams.  

You will work to improve data quality across the organisation, ensuring data is properly checked before delivery. You will have used a CRM (preferably Raisers Edge) to a high technical level and be responsible for post appeal data cleansing and appending. The work of this team is impactful and plays a pivotal role in reaching supporters to raise funds to end homelessness.  

About you 

To be successful in this role you will be: 

• Comfortable handling large datasets with a strong technical ability to manipulate them.  

• Exceptionally organised and able to manage multiple projects simultaneously to time-critical deadlines.  

• Conscientious and driven to deliver data of the highest accuracy, striving to identify errors and amend promptly.  

• A great communicator, able to work collaboratively and engage a range of stakeholders across the campaign process.  

• Adaptable to learn new ways of working and reliable to act quickly at short notice.   

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.  

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.  

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.   

As a member of the team, you will have access to a wide range of employee benefits including:  

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.   

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.  

Closing date: 15th September 2024 at 23:55  

The interview process will be a competency-based interview online via MS Teams  

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094