Refugee Integration and Housing Lead

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight Brent, 1-2, Bank Buildings, High St, Harlesden, NW10 4LT and local community settings

Contract: 24 months fixed term contract with the possibility for extension

About the role

As a Refugee Integration and Housing Lead as part of the Single Homeless Prevention Service you will be joining our highly successful refugee service which supports newly recognised refugees into housing. In this role you will support the Head of SHPS to manage the service and contract, hold a small caseload of clients and line manage three housing and integration coaches. With the team you will focus on engaging with refugees early to advise how to access housing, health, benefits, or employment and help to plan and fulfil their personal goals to become fully integrated into the UK.

You will be reaching out to refugees, building relationships with people who have a range of support needs to outline what services and support they can access. A focus of the role is on housing individuals as quickly as possible and then working with them to sustain their accommodation outcomes and fulfil integration goals. This role requires empathy and commitment, skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society.

This role requires empathy and commitment, skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society. You will ideally have some line management and or service management experience. We welcome candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience.

About you

We welcome expressions of interest from candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience and can demonstrate the following:

• Experience in managing an outcome-based service.

• Supporting a team to cope with the varied challenges presented by this client group.

• Experience or interest in line management

• Demonstrating collaborative approaches and a willingness and ability to work positively in partnership with different stakeholders internally and externally.

• Supporting people to relieve homelessness (through assessments, housing, advice and support to sustain tenancies)

• Demonstrating a pro-active and solution-focused approach to supporting individuals overcome barriers they are facing.

• Excellent interpersonal, communication and administrative skills to manage a client caseload and own workload.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Wellbeing Leave to be used flexibly 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we support your ongoing development to build your skills, experience, and career. 

You have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 6 April 2025 (at 23:59)

Interviews will be held on Monday 14 April 2025 at Crisis Skylight Brent, 1-2, Bank Buildings, High St, Harlesden, NW10 4LT

Interview process: competency-based interview

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094