Employee Communications and Engagement Lead

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 

Crisis is getting ready to publish its 10-year strategy, setting out the steps we’ll take to bring about the end of homelessness. To support our bold ambitions, we’ve refreshed our organisational values and are digging into what we can do better to build the culture we need. 

Using your communication and engagement skills, you’ll be helping to make a difference to the lives of thousands of people experiencing homelessness right now. 

We’re an open, friendly, and dedicated team. We love to learn and between us have a broad range of communication and technical skills. We work hard to support one another as well as the wider organisation and are never too busy to share our thoughts or offer an extra pair of hands. 

Hours:    35 per week (we are also open to candidates looking to work 28 hours per week or compressed hours as per Crisis’ Flexible Working Policy)  

Location: Based in our London office, close to Liverpool Street and Aldgate (we are open to a range of flexible working options, in line with Crisis’ Hybrid-Working Policy)  

About the role 

As our Employee Communications and Engagement Lead, you’ll be supporting more than 600 colleagues across England, Scotland, and Wales. 

Our colleagues work in a huge variety of roles and are based in lots of different locations. It’s our job to help make sure everyone has access to the information and tools they need to do their best work, regardless of where they’re based or when and how they work. This might mean making sure they have access to guidance to help them support a vulnerable member (the people we support); sharing information on a new staff benefit, such as our network of Mental Health First Aiders; or an invitation to learn about our latest campaign or fundraising event. 

When it comes to sharing information and bringing people together, your role will be key. We’re well networked across the organisation and have a wide range of communication tools and channels in place, but we know we can do better. You’ll be encouraged to share your thoughts and ideas and to explore your curious side. 

Day to day you’ll work with stakeholders across Crisis to help raise awareness and understanding of our strategic goals and to build engagement and excitement around our cultural ambitions. You’ll contribute to the wider work of the Employee Communication and Engagement team and our priorities for 2024. This includes the ongoing development of a new intranet, embedding Crisis’ new values, building awareness and understanding of Crisis’ strategic aims, and carrying out an audience segmentation exercise. 

You’ll report to the Head of Employee Communications and Engagement and will be supported by our Employee Communications and Events Assistant, as well as colleagues across the organisation who will share their expertise and knowledge and help you to build your own network of peers. 

About you 

We’re looking for an experienced communications expert who has planned, managed, and evaluated strategic engagement for either internal or external audiences; someone who is people-focused with great interpersonal skills. Someone who can build and maintain strong working relationships with colleagues in all parts of the organisation. 

You’ll be committed to strengthening the voice of our staff and to influence the way we share information and knowledge, including our strategic priorities. 

You’re curious, creative, and open to new ideas, pushing us as a team and encouraging others to think about different ways to engage and build connections. 

You’ll bring experience of delivering communication campaigns to diverse audiences and will be confident in using a variety of digital tools to support great engagement. If there’s something you don’t know, you’ll look for ways to learn and boost your skills.  

You understand the importance of planning ahead, are proactive and can use your own initiative to troubleshoot challenges and prioritise. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave  

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 
   

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.   

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Wednesday 17 July 2024 (at 23:59)  

Interviews to be held W/C 29 July 2024 

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

  
Registered Charity Numbers: E&W1082947, SC040094