Data Manager

We are looking for a Data Manager to help our charity develop our approach to and use of data across the business. This is a critical and new post to provide information and insights about the performance of the charity and to inform decisions about our future work. In return you will receive a competitive salary of £35,000 - £40,000 p/a, depending on experience.

At Crimestoppers we believe everyone has the right to feel safe from crime, wherever they live. Hundreds of thousands of people trust us each year with their crime information by calling in or using our untraceable online form.

Crimestoppers is a charity which gives people the power to speak up about crime targeting them, their communities and the most vulnerable people in society. Our reporting line and website gives the public the confidence and ability to pass on vital information in total anonymity. Every day approximately 1,800 people contact us about crimes including knives, drugs, child exploitation and fraud.

Our charity gives people the power to speak up and stop crime, 100% anonymous. Always.

Benefits of becoming our Data Manager:

• 30 days annual leave - with 3 days to be taken between Christmas and New Year (plus bank holidays)
• Life Insurance
• Online Discount
• Free Parking
• Cycle to Work Scheme
• Plus many others

About the role: 

This is a critical role to provide information and insights about the performance of the charity and to inform decisions about our future work.

You must maintain the performance data system for Crimestoppers, liaising with all departments regularly to collect, format and present a wide range of information for both internal and external use.

You must analyse business data, including that from crime reporting, to present useful insights which can support decision making and future plans.

You must contribute to the charity’s data strategy and propose improvements to the data systems and work with suppliers to develop tools to support the use of our data. Manage the relationship with our IT managed service provider and other suppliers as needed to oversee improvement projects to our network and systems

Key responsibilities of our Data Manager:

Data / Intelligence analysis

• Produce monthly performance reports including outcomes from Crimestoppers contact centre and impact feedback from police on arrests and other policing activity.
• Through research in our database (holding crime information reports sent to police and others) provide campaign statistics and research, including examples of redacted reports for Regional Managers, Communications and Business Growth and Fundraising (BG&F).
• Conduct analysis and present changes and/or trends to inform relationships with police forces, and the charity’s campaigns/community work.
• Produce Monthly Management Information reports for Business Growth and Fundraising clients and Home Office, and other reports relating to performance and disseminations as needed. This includes quarterly reports to support Regional Manager funding. • Look for opportunities to improve data processing and analytics, working with data scientists and suppliers as needed to implement.
• Support other departments to use ‘self serve’ tools to access data, including making sure they comply with data governance.
• Work with Information Security Manager to make sure data held confidentially, is processed to ensure its integrity and available to those that need it.

What we're looking for in our Data Manager:

• Able to analyse and present data well, using a variety of tools. (Essential)
• Well organised, able to manage a wide range of work from many different sources, with many routine tasks as well as regular requests for support. (Essential)
• Good communicator, both written and verbal. Able to explain findings of research and data clearly. (Essential)
• Excellent numeracy and competence in using tools such as Excel. High levels of attention to detail. (Essential)
• Able to deal with, on a daily basis, information about crime, which may be impactful. Must be discreet about this information. (Essential)
• Able to identify and develop tools and processes to improve access to and management of data across the charity. (Essential)
• Experience of managing suppliers to make sure services/ products supplied are working effectively. (Essential)

To apply, please submit your Covering Letter and CV in one document. In your covering letter please outline how you meet the specific skills, knowledge, experience, and qualifications required.

Applications close: 19 July 2024

Interview dates: TBC

No agencies please.

Reg.Charity 1108687