Personal Health Budgets Advisor

This role will support the delivery of the personal health budget (PHB) brokerage service in East London, run by Core Arts. As part of the PHB team the successful candidate would support to provide a high quality, person- focused, efficient PHB brokerage service 

Post Title: Personal Health Budgets Advisor–

Hours: Full Time one year fixed term contract.

Based:  Home based and at Hackney

Salary: £26,000-28,000k (Scale) full time - 35 hours p/w

Responsible to: PHB Operational Lead

Summary

Core Arts Mental Health Creative Charity are looking for a Personal Health Budgets Advisor  to join our expanding team.

This role will support the delivery of the personal health budget (PHB) brokerage service in East London, run by Core Arts. As part of the PHB team the successful candidate would support to provide a high quality, person- focused, efficient PHB brokerage service. The post-holder will be responsible for ensuring personalised support plans are processed by the brokerage service and the financial management is clearly explained and accessible to PHB holders and referrers. You will respond to PHB queries and manage a case load of PHB referrals, ensuring that they are processed efficiently. Your day-to-day work will be primarily desk based, liaising with mainly clinicians and sometimes budget holders to support the PHB process. You will support training and awareness delivery to teams and work with the team in developing increasing involvement with PHB holders.

The NHS long-term plan intends for personalised care to be ‘business as usual’ therefore opportunities for PHBs are increasing, this service works closely with mental health teams (ELFT) and the PHB lead.

Personal health budgets (PHBs) are a way of personalising care, based around what matters to people and their individual strengths and needs, and their recovery plans. It is an amount of money for a person to purchase an item, activity or package of care agreed between them and their health team. They give people more choice, control and flexibility over their support, allowing them to develop a package of care tailored to what will help them to be well and stay well. Personal health budgets allow for creativity and personalisation. The PHB team support processing requests so people can access the items or activities to support recovery goals.

Key responsibilities

• Process PHB referrals efficiently, ensuring requests are person-centred and recovery focussed outlining personalised recovery goals/ plans
• Offer support and guidance to clinicians on personalised support and how to make referrals to the PHB service- communication would be over the phone, email and online and in-person meetings.
• Deliver training in partnership with ELFT to clinicians about PHBs and how to make a referral and hold awareness sessions to raise the profile of PHBs.
• Ensure that the referral process is streamlined and each stage of a PHB is communicated to ensure responsive budgets to referrals.
• Monitor the online platform Patients Know Best (PKB) for any queries from budget holders about their PHB.
• Keep accurate and up to date records of PHBs on the case management system to support the PHB process and with evaluation.
• Work with finance team to ensure PHBs funds are released quickly and accurately, and risks are identified and managed appropriately.
• Collect case stories to raise the profile of PHBs and demonstrate the impact of the service.
• Work as a team to ensure all referrals are responded to and feedback around approval or process are communications effectively
• Work in partnership with ELFT to ensure successful joint working

General responsibilities

·      Work to our mission, vision, and values.

·      participate in team meetings and training

·      team approach including solution focussed discussions and practice

·      Participate in personal, team and organisational development.

·      Input and use database to its fullest to ensure monitoring and reporting is accurate

·      Keep to our policies, including health & safety, safeguarding and risk regulations

·      Carry out other projects and tasks as needed.

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

E: A good understanding of personalised care and the impact that has on health and wellbeing.

E: Experience of working with people with mental health issues and an understanding of the difficulties they face.

E: Excellent organisational and IT skills including database experience.

 E: Ability to multi-task and manage a case load, demonstrating skills in prioritisation.

E: Excellent interpersonal and communication skills; experience of communicating with a wide variety of people over the phone, email, online and in-person.

E: Ability to work as part of a team and on your own initiative and prioritise your workload.

E: Ability to identify areas for improvement and problem solve with the PHB team.

E: Ability to guide others and relay accurate and useful information to referrers and in training environments

D: Experience of using and managing a case management system.
D:  Experience and understanding of direct payments or personal health budgets.
D:  Knowledge of mental health services, including current issues in policy and practice.

How to Apply

Include your  CV and a covering letter explaining how your experience meets the job description. We only accept applicants who upload both CV and covering letter. It’s a legal requirement that you are eligible to work in the UK.