Readycall Coordinator (Cancer Support)

To coordinate the social contact and practical support available from the Readycall service for people living with a cancer diagnosis and to contribute to the development of the Readycall service in general across the Derbyshire Dales.

Duties & Responsibilities

1.   Work closely with colleagues in the Readycall team to ensure the Readycall service meets its contractual obligations to funders.

2.   Recruit, train and support volunteers to deliver a range of tailored practical support and social options for service users.

3.   Be the first point of contact for service user referrals for people living with cancer:

a.     liaise with the referrer to review the service user’s needs

b.     visit the service user to assess and confirm needs and complete a risk assessment

c.      establish a baseline of the service user’s current status/needs and develop an action plan

d.     define the tailored support to be provided based on the service user’s diagnosis and treatment plan

4.     Arrange support for the service user based on their needs. This could include:

a.     help with essential shopping

b.     matching with a befriending volunteer for home visits or trips out

c.      subsidised transport to cancer-related appointments

d.     attending the monthly cancer support group

5.     Ensure that service user and volunteer data is processed and recorded in line with GDPR requirements.

6.     Set up and host monthly cancer support groups, sourcing speakers and arranging activities.

7.     Liaise with Connex’s Car Scheme service to arrange subsidised transport for cancer-related journeys

8.     Schedule regular reviews with service users to assess progress against tailored action plans.

9.     Support people living with cancer to access digital health apps and support relevant to their treatment and condition.

10.  Liaise with health care professionals and practitioners, and other key stakeholders re service user needs, and to promote the services.

11.  Work with Readycall colleagues to match volunteers to service users, and monitor the ongoing relationship to ensure it is working well for service user and volunteer.

12.  Contribute towards client and volunteer surveys to monitor the service, obtain feedback, and outcomes.

13.  Carry out reviews with service users to identify the impact of the support provide and the benefits achieved.

14.  Ensure the collation of all relevant data to demonstrate the impact of the Readycall service and provide reports on service performance and outcomes.

15.  Recommend service improvements to increase take up of support, identify gaps in support and where we can promote the service more effectively.

16.  Assist with the development and delivery of promotional material to attract new volunteers and service users.

17.  Ensure records of income and expenditure are kept in accordance with auditing requirements.

18.  Network with other professionals and agencies that are relevant to the work of the Readycall service and Connex Community Support.

19.  Represent the Readycall service at strategic meetings and events as required.

20.  Comply with the organisation’s policies and other statutory requirements.

21.  Provide cover for other staff and carry out any other duties as may be required from time to time.

 

 

Person Specification                   

1.   Essential Qualities

1.1       A team player with excellent interpersonal skills

1.2       Empathetic individual who is able to demonstrate sensitivity towards vulnerable service users and their needs

1.3       Ability to supervise people, whether paid or voluntary.

1.4       Good written and verbal communication skills.

1.5       Able to take initiative and instruction, organise time effectively to handle conflicting work pressures.

1.6       Excellent recording and monitoring skills.

1.7       Good command of MS Office Packages including Word and Excel and ability to use video calling applications such as Zoom or Microsoft Teams.

1.8       Demonstrable understanding and commitment to principle of confidentiality.       

1.9       Current clean driving licence and ongoing access to a vehicle or appropriate alternative transport for work purposes

1.10    Understanding of and commitment to Equal Opportunities.

2.   Desirable Qualities

2.1       Experience of working with a diverse range of individuals and organisations

2.2       Experience of supporting people living with a cancer diagnosis

2.3       Experience of working within the voluntary sector

2.4       Experience of creating promotional materials and using IT packages such as Adobe, Canva, Publisher.

2.5       Good presentation skills

2.6       An understanding of issues for people living in rural areas.

3.   Flexibility

3.1       We are a small team and we therefore expect our staff to be versatile in their approach to tasks.

3.2       We will consider requests for flexible working whilst considering our business needs. 

4.   Disclosure and Barring Service Certificate

4.1       All staff are required to hold a certificate of enhanced disclosure issued by the Disclosure and Barring Service because of the nature of our work.

4.2       CCS will apply for a new enhanced disclosure certificate on your behalf.  We will not be able to confirm your appointment until a disclosure certificate has been issued and reviewed.