Engagement Centre Assistant

As an Engagement Centre Assistant, you’ll care for our supporters and guide them through their journey with Compassion. You’ll answer incoming enquiries and initiate outgoing enquiries by phone, SMS, email, letter, live chat and social media. You’ll help our supporters grow in engagement with their sponsored children and Compassion’s ministry

By doing this well and delivering excellent customer service, you’ll encourage our supporters to participate fully in the global movement of Compassion so that together, we can release more children from poverty in Jesus’ name.

Key Responsibilities:

• Actively maintain and promote Compassion UK’s Christian ethos and values
• Build relationships with supporters to ensure they are known, loved, connected, and ignited to action.

The successful candidate will have:

• Customer service experience. Demonstrated ability to engage customers and manage their inquiries effectively.
• Core computer and administration skills. Experience with basic office systems such as Outlook, Teams, and Word is required.
• Able to work independently and as part of a team. Pursues targets, maintains quality, and handles challenging inquiries with patience, prioritising supporters' interests.
• A great listener and communicator. Actively listens, balances friendliness with professionalism, adapts communication, and clearly explains complex situations.
• Adaptable, flexible, and resilient. Comfortable in fast-paced settings, meets objectives with high quality, handles tough inquiries patiently, and adapts to flexible schedules to prioritise supporters.

In return, you will get

♥Flexible and sociable working environment

♥Free parking

♥Access to Compassion House gym with shower facilities

♥Time in Lieu offered

♥Pension scheme with 10% employer contribution

♥Income Protection & Group Life cover

♥Private Medical & Dental cover

♥Celebrating life milestones such as, birthdays, newcomers, weddings, babies etc

♥Tea and Treat Tuesday

♥Fully equipped kitchen area, with lunch and break out areas

♥Hot-desking, sit where you want, when you want

♥Weekly team prayers and devotionals

♥Compassion updates and worship events

♥Casual dress code