Communications Jobs in Birmingham

Peer Support Group Development Officer - Midlands Area

Must live in the Midlands area (Birmingham, Nottingham, Coventry, Worcester etc)

Job Type:

Full-Time- 37 hours per week, remote working with travel across region and occasional national travel, flexible working negotiable by prior arrangement.

Overview:

Following the successful application of a National Lottery award, we are seeking two dedicated and compassionate Peer Support Group Development Officers to set up and sustain local peer support groups for people living with and affected by prostate cancer. These roles focus on building on our established networks to expand peer support in defined areas, facilitating group formation, and enhancing service delivery through strategic outreach and resource development.

This role offers a unique opportunity to make a significant impact on the lives of individuals living with and affected by prostate cancer, providing crucial support through community-based initiatives. If you are enthusiastic about volunteer management and community service and have the skills and experience, we are looking for, we encourage you to apply.

Key Responsibilities:

• Group formation and support: Oversee the setup and operation of 10-12 self-sustaining and independent peer support groups within your assigned region across the lifetime of the three-year project. Ensure smooth delivery, monitoring, and evaluation of group activities. Support existing group leaders and organisers to reach more people living with and affected by prostate cancer with tools and resources.
• Volunteer Coordination: Recruit, train, and support volunteer Support Group Leaders. Assist in the co-production of training materials and resources, aimed at creating self-sustainable groups.
• Community Engagement: Conduct outreach to map existing support services and facilitate the integration of these services with the peer support groups. Host local engagement events to boost volunteer recruitment.
• Data and Case Management: Use a Customer Relationship Management (CRM) system to support high-quality volunteer and case management, ensuring accurate data collection to support service outcomes.
• Training and Development: Develop and deliver tailored training programmes for volunteers based on the specific needs of Group Leaders and Organisers. Set up regional forums for sharing best practices and peer networking. Encourage use of Members Portal to share good practice.
• Documentation and Compliance: Ensure compliance with Best Practice Guidance document. Ensure adherence to safeguarding policies to maintain safe governance of peer support groups.

Skills and Qualities Required:

• Strong Facilitation and Communication Skills: Ability to engage effectively with diverse groups. Excellent written and verbal communication skills are essential.
• Project Management: Proven skills in managing complex projects with multiple stakeholders. Ability to meet deadlines and manage a varied workload.
• Volunteer Management: Experience in recruiting, training, and supporting volunteers in community settings. Knowledge of best practices in volunteer management.
• Influencing: Experience of influencing a wide range of partners and stakeholders, and in particular clinicians and voluntary and community providers within the health and wellbeing community.
• Community Development: Experience of developing and delivering community services with a range of stakeholders, including health and social care workers, commissioners, local authority and community and voluntary partners.
• Data-Driven Approach: Experience with data collection and CRM systems and a commitment to data-driven service evaluation.
• Community Sensitivity: Experience collaborating with people with a lived experience of cancer or other long-term conditions. Ability to understand and empathise with community needs.
• Administrative: Strong administration and IT skills to maintain accurate records and documentation.
• Safeguarding Knowledge: A good understanding of safeguarding practices, particularly concerning vulnerable populations.

Educational Qualifications:

• Relevant qualification or experience in Community Development, Psychology, Public Health, or a related field is preferred.

Essential Requirements:

• A genuine commitment to promoting equality, diversity, and inclusion in all aspects of the role.
• Right to work in the UK.
• Willingness to travel within the designated region and, on occasion, nationally when required.
• Live in the area/region - Midlands (Birmingham, Nottingham, Coventry, Worcester etc)

Also known as National Youth Jazz Orchestra, NYJO is a charity experiencing an exciting evolution with emerging professionals and young people at the core of their mission to ensure creative music making is accessible, fun, informative and a viable career choice.

NYJO celebrate all forms of jazz, past and present, and seek to do their part in nurturing the next generation of jazz artists. Alumni include some major names in jazz and music more widely, including Amy Winehouse, Mercury nominee Laura Jurd, Mark Nightingale and Guy Barker.

It’s a great time to join as they develop their community around a new location in South East London, embark on ambitious artistic collaborations within and beyond jazz, and work in partnership with music education organisations around the country to address structural inequalities in music education.

As Head of Development, you will be a key member of a small team. Reporting to the incoming Chief Executive, you will develop and implement the preexisting fundraising strategy and guide the organisation’s communications and PR strategy. You will inherit a strategically developed portfolio of relationships and income streams, with particular strengths in trusts and foundations, and a strong network of individual donors and scope to build corporates. There is also a small but growing legacy circle, created in response to a recent bequest of £1M+. You will line manage a small team of two: the Development & Communications Coordinator, and the Marketing & Communications Coordinator. With ambitions to expand upon NYJO’s existing work, your ability to set and achieve more ambitious targets will be essential.

Please note that this role will require occasional travel that will vary across the year, depending on the events calendar. Travel is likely to be required twice per month - please discuss with Joe Blythe at QuarterFive. 

As Head of Development, you will:

• Develop and implement the existing fundraising strategy and develop marketing and communications efforts, ensuring cohesive and impactful messaging to effectively engage donors and stakeholders
• Deliver a high standard of supporter care and relationship management tailored to the level of giving, including nurturing their successful new Legacy Club
• Manage and attend an annual series of fundraising events, from relaxed open days to formal receptions
• Oversee NYJO marketing and communications
• Line manage the Development & Communications Coordinator and the Marketing & Communications Coordinator

Ideal skills and experience: 

• Experience of securing 5- and 6-figure grants from a range of trust, statutory and/or individual sources
• Tailoring applications to appeal to a diverse range of funders/donors, which may include drawing together distinct areas of activity to create bespoke packages
• An outgoing, approachable, confident and professional manner in dealing with donors, prospects and other stakeholders
• Interest in UK Jazz and enthusiasm for working with young artists and musicians and broadening access to participatory arts for all young people

NYJO are keen to provide equality of opportunity to a wide range of prospective candidates as they expand the diversity of staff and musicians. Whilst they hope to attract candidates with the experience outlined in the person specification, they encourage applications from those who do not fulfil all stated criteria.

Benefits include:

• Flexible working –  flexible working is a priority and the organisation supports employees to balance work with caring or other responsibilities, or those returning to work after a break
• 25 days annual leave, plus bank holidays, with office closure between Christmas and new year being the norm
• TOIL for out of hours work
• Attending gigs for free, including the annual two-night Ronnie Scott’s residency, and other cultural and sector events throughout the year

We’re looking for two creative individuals to join us as Marketing Officers and play a vital role at the heart of our marketing operations. We encourage you to apply if you have good verbal and written communication skills and are looking for an entry-level role, preferably with some background knowledge in communications or marketing. Above all, showing a passion to make a difference to one of the biggest social issues of our day – ending the housing emergency.

About the role

The Marketing Officer role reports to the Senior Marketing Manager. The focus of this role will be to support on creative and paid media plans for integrated national and local marketing campaigns, across a variety of Shelter functions. The role will receive on the job training for key marketing skills like writing creative briefs and running paid social campaigns.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Marketing team works together to communicate the housing emergency and its solutions in relevant and engaging ways. This helps key audiences understand what we are fighting for, why and how.  We work closely with our Services, Campaigns, Fundraising and Retail divisions to help achieve strategic objectives.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Salary:  £34,085.47 (plus London Weighting of £5,023.71 if applicable)

Location: Remote, office based or flexible working

Contract: Permanent

Hours: Full time 37.5 hours

Closing date:Thursday the 10th of October at 11:30pm

Are you passionate about engaging supporters, being audience-led, and building outstanding supporter journeys, with a proven track record of working on projects and campaigns to engage, retain and develop supporters or customers across a range of direct marketing and digital channels? Then join Shelter as  Senior Direct Marketing Executive in our Retention team and you could soon be putting your skills and experience to excellent use at the heart of our Individual Giving team.

About the role

This pivotal role will see you working with colleagues across the IG team and with wider fundraising colleagues to deliver the Individual Giving (IG) and Retention strategies, working to:

- Increase lifetime value of cash, regular giving and lottery supporters

- Manage key projects and exceptional fundraising campaigns with significant income and expenditure targets

- Give supporters more control of how they give, when we contact them and the content that will mean most to them at their stage in their supporter journey.

- Make sure that each campaign builds strong supporter relationships and long-term commitment to Shelter

- Develop inspiring multi-channel integrated campaigns to create accurate, consistent and engaging experiences at every supporter touchpoint.

- You’ll have the opportunity to deliver audience-led new product and propositions to engage and retain supporters in innovative ways.

- You’ll work across teams as part of our matrix colleague, collaborating on new strategies for creating

- Manage budgets for individual campaigns and help with forecasting income and expenditure targets

About you

Passionate about outstanding supporter experiences and maximising income opportunities, you have demonstrated experience of direct marketing and digital channels such as direct mail, SMS, telemarketing and email.

You’re also used to optimising and reviewing campaigns and aren’t afraid to share both failures and successes. You’ll be highly collaborative, flexible and diplomatic in your approach to managing internal and external stakeholders to deliver results.

What’s more, you excel in analysis and intelligent use of data, are great at utilising insight, including the motivations, interests and behaviours of supporters to guide decisions and have a demonstrated knowledge of project management and development, and will be able to manage multiple projects at once.

You’re happy to challenge the status quo and introduce new ideas, methods and processes too, like to horizon scan and keep ahead of emerging trends and are comfortable working in matrix teams.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Our Individual Giving team sits within our successful, growing Income Generation directorate and consists of three programmes - Supporter Acquisition, Direct Dialogue and Supporter Retention and Development. Together, we deliver a diverse programme of work with ambitious income targets that support our organisational strategy, across cash, regular giving and lottery products. We’ve grown quite a bit over the past few years and benefitted from both investment and opportunity for innovation. That’s resulted in us generating over £20m of unrestricted income every year. We’re also welcoming and supportive, firmly believe in developing our people and can offer you every opportunity to progress.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert approximately 1 page in length, following the STAR format, and ensure you demonstrate how you address the following behaviours listed below throughout your responses:

• We enable decision making
• We create change and align behind our strategy
• We are open to risks and learning from our experiences

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter.

We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The role will work alongside another Gifts in Wills Executive and the following key accountabilities will be split between the roles, with this role taking on particular responsibility for events and stewardship. To see a full job description/apply please follow the link provided to our website.

In addition to your salary of £28,000, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits.

• 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
• Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc. 
• Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters. 
• Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme. 
• 2 days paid volunteering leave, volunteering for local community project work.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.

We are looking for individuals who will thrive in a fast-paced, rewarding role helping to change the lives of young people by taking up a permanent role as a part-time Programme Support Tutor. You will work closely with our existing team, supporting the delivery and organisation of the IntoUniversity programme in the centre.

The main duties of the role

To deliver the IntoUniversity programme effectively to children and young people in different settings, including schools-based workshops, Academic Support sessions and educational visits. This includes positive behaviour management and adherence to the IntoUniversity safeguarding policy.

• To assist with the organisation and delivery of the Academic Support, FOCUS and Mentoring Programmes.
• To assist the IntoUniversity Centre Leader in liaising with schools and other partner bodies, in organising the classroom and resources and in planning project delivery. 
• To update and maintain IntoUniversity displays, publicity and resources.
• To work with the IntoUniversity Centre Leader to recruit children and young people to the programme, including after-school Academic Support and FOCUS Weeks. 
• To develop educational resources and worksheets for use across all IntoUniversity programmes. 
• To ensure compliance with all necessary regulations and legal requirements, including the Children’s Act,  Children and Young People (Scotland) Act, Safeguarding Vulnerable Groups Act, Protection of Vulnerable  Groups (Scotland) Act, and legislation and policies related to Equal Opportunities and Health & Safety. 
• To champion diversity and inclusion in your role at all times, referring to the Diversity and Inclusion Staff Responsibilities Guide. 
• To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post. 

Contract
Permanent, part-time

Start date
As soon as possible, as agreed with the candidate and subject to satisfactory references and an enhanced DBS check, and right to work checks. 

Working hours

• 16 hours per week
• Monday, Thursday 14:00-18:00; Tues, Weds 13:30-17:30 
• Local school term-times only (excluding public holidays)

Days of employment (if term time only)
You will be employed 188 days (of 4 hours each) per year, made up as follows: 

• 164 days of work (inclusive of additional days below)
• 18 days of paid annual leave (to be taken outside of local school term times and on any bank holidays  occurring during term time). For the avoidance of doubt, non-working time during school holidays which is in excess of your holiday entitlement shall be unpaid.

Additional 32 hours (or 8 days of 4 hours each)

These will be agreed between you and your line-manager, and may include days during school holidays. They will typically include three whole team meetings, one delivery team meeting and the annual staff conference. These will be pro-rated based on when you join in the academic year.

Salary
Starting salary is £27,400 (pro-rata)
Pro-rated salary is £10,558 per annum

Location
IntoUniversity Birmingham East
The Pump
286 Kitt's Green Rd
Birmingham
B33 9SB

Staff benefits

• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments 
• Staff in FOCUS – rewards, competitions and prizes across the year 
• Interest-free new starter loans of up to £1,000 
• Cycle to Work Scheme and Travelcard Loan Scheme 
• Employer pension contributions of 6% 
• Staff in FOCUS – rewards, competitions and prizes across the year

Civitas Recruitment are delighted to be working with a charity that sits in a coalition of 250 organisations working to tackle educational inequality. The charity’s vision is to create an inclusive education system which gives all young people a rounded education, ensuring that skills and wellbeing are prioritised alongside attainment. Through their innovation award project, the charity aims to tackle entrenched issues in education by nurturing big ideas from the public and their members.

An exciting opportunity exists for a Digital Communications Manager to join the team. As Digital Communications Manager, you will manage and develop their digital channels to reach key audiences, drive engagement with the member organisations and increase public awareness of educational equality. This is a part-time, permanent role, remote role working with two days a month in the London (Victoria) office plus 6 weeks global remote working option per year.

Who are we looking for?

Ideal candidates will have experience of developing and delivering social media strategy in a professional context. With strong written communication skills, you will have the ability to create compelling, creative and engaging content. You will possess good working knowledge of social media tools such as Buffer and Hootsuite with experience of using creative software such as Adobe Photoshop, Illustrator and online tools such as Canva .Experience in creating and managing paid social media advertising campaigns is essential for the role. Your broader experience will also involve working with website content management systems to create and update web content.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.

ABOUT GLAN

The Global Legal Action Network (GLAN) works with affected communities to pursue innovative legal actions across borders to challenge states and other powerful actors involved in human rights violations and systemic injustice. Our actions address the most pressing instances of human rights concern and they fall within the following themes: War and occupation; accountability and supply chains; environmental and economic justice; and migration and border violence.

Since our establishment in 2016, we have developed legal strategies directly addressing human rights impacts in over 23 countries and territories. Our cases include the successful legal challenge against imports of cotton produced with forced labour in Xinjiang (East Turkistan) into the UK on behalf of World Uyghur Congress and the climate case against 32 European States before the Grand Chamber of the European Court of Human Rights, brought on behalf of six Portuguese youth-applicants.

More recently, we have supported the preeminent Palestinian human rights organisation Al Haq, to rapidly challenge UK weapons exports to Israel due to the risk of these arms being used in violations of international law. 

ABOUT THE ROLE

As the Head of Strategic Communications at GLAN, you will spearhead the development and execution of a comprehensive communications strategy that amplifies GLAN's mission and impact on a global scale.

You will lead the strategic planning, implementation, and evaluation of all communications efforts to enhance the organisation's brand, increase public awareness, and support advocacy and fundraising initiatives.

A key part of your role will be to establish GLAN's voice and brand, ensuring it resonates with diverse audiences. You will lead on improving our website and communications style, producing high quality content and ensuring consistent and compelling messaging across all platforms.

By fostering strong relationships with key stakeholders, including the media, partners, and the affected communities we support you will play a crucial role in advancing GLAN's vision to challenge injustice through innovative legal strategies. 

Reporting directly to the CEO you will form part of the Senior Leadership Team to drive organisational growth & development; looking beyond your immediate communications responsibilities.

This is an exciting time to join GLAN. We are seeking a Head of Strategic Communications to build an ambitious communications strategy focused on some of the biggest human rights and climate change issues of our time. At this point in time, the team is small with some budget to work with external freelancers, consultants or agencies. We are looking for someone to grow with GLAN; joining us with a communications team of two and developing your team in the years to come. You should recognise that in the short to medium term, the role will involve some hands-on responsibilities until such time that we can expand the team.

KEY RESPONSIBITIES

Communications Strategy

• Align cross-media communication strategies with thematic goals to maximise success across all initiatives. Develop campaign & advocacy communications which will influence change.
• Collaborate with project delivery teams across GLAN to ensure a consistent calendar of communications, highlighting all key areas of work.
• Lead and mentor a high-performing communications and advocacy team, currently including a Campaigns Coordinator.
• Create and manage the departmental budget in alignment with the overall communications strategy.
• Utilise data and insights to map and analyse audience behaviour, informing and optimising communication activities.
• Monitor and evaluate the success of campaigns, tracking performance against strategic KPIs.

GLAN brand

• Oversee the review and redesign of the organisation's website to enhance user experience and engagement.
• Champion and promote the use of GLAN's brand among colleagues, fostering a unified brand identity.
• Develop a strong brand presence and establish comprehensive brand guidelines that reflect GLAN’s core values, emphasising the voices of affected communities in all communications. 

Senior Leadership Team (SLT)

• Serve as a key member of the senior management team, contributing to strategic decision-making and organisational planning.
• Represent the organisation externally at events, conferences, and meetings.
• Prepare communications updates and reports to the Board and relevant committees Work with SLT to improve impact measurement across GLAN.
• External stakeholders Be a Face of GLAN; building & cultivating tactical relationships and networks
• Develop a robust relationship management system to enhance engagement with key press contacts, partner organisations, related networks, and other critical stakeholders.

GENERAL RESPONSBILITIES

• Undergo ongoing training to stay updated with changes and new developments in the legal field.
• Always conduct yourself in an ethical and professional manner. Adhere to all company policies and procedures.
• Undertake any other reasonable task or duty as may be assigned by the Director, Chief Operations Officer, Senior Lawyers or Board of Trustees.

POSITIVE ACTION STATEMENT

We regret that GLAN’s workforce is currently not representative of society. We seek excellence in our team, and we are aware that in not attracting diversity, we are missing exceptional candidates. We are looking to expand on the range of experiences and perspectives of our colleagues, as we believe this will better serve the people we represent. We especially invite applications from those with knowledge of the language, culture, and political environment of countries in the Global Majority, particularly those in which we currently work.

BENEFITS

You are likely to join the Global Action Network because you are passionate about our work. But here are some other great reasons to work with us:

• Salary £50,000 - £55,000
• Home working
• We’ll enrol you in a pension scheme, with 3% contribution from GLAN if you put in at least 5%.
• We have access to an Employee Assistance Programme.
• 25 days annual leave, plus bank holidays and three days gifted between Christmas and New Year
• Enhanced maternity, paternity & adoption pay
• Enhanced compassionate & bereavement leave
• Paid wellbeing leave
• Access to co-working spaces
• Homeworking allowance (as per HMRC guidelines)
• Potential for sabbatical leave to support staff who wish to take time away from work to pursue travel, study or other personal life changes 

QUALIFICATIONS

A degree or equivalent professional experience in a relevant discipline.

EXPERIENCE

Essential

• At least 5 years’ experience in a senior communications position with overall responsibility for organisational strategy design and delivery
• Experience in developing and implementing campaign based communications strategies, advocating and influencing change Line management and team development including KPI setting in line with strategy
• Brand identity and development Experience of maximising campaign success and creating compelling media assets on a small budget
• Experience of monitoring and evaluating multichannel communications and presenting this data as a tool to optimise communications
• Experience working with external agencies

Desirable

• A progressive communications style empowering the communities we support.

SKILLS & KNOWLEDGE

Essential

• Excellent verbal, written and interpersonal communication skills, with the ability to communicate and tailor content effectively for different formats and audiences and with high levels of accuracy and attention to detail
• Proven ability to meet tight individual and group deadlines and to manage one’s own workload through effective prioritisation, time management and organisational skills
• Excellent interpersonal skills
• Ability to spark collaboration with external and internal stakeholders
• Works well to deadlines

Desirable

• Experience of developing communications strategies for small NGOs
• Experience of, and interest in human rights and environmental issues

SPECIAL REQUIREMENTS

GLAN is a homebased organisation. It is expected you will have an appropriate space, free from distraction, to carry out your duties. You will be required to attend semi-regular meetings & events.

GLAN VALUES

GLAN has a set of core values. As a Lawyer you would be required to uphold these values through some of the examples below:

Community Centred

• Ensure effective development & delivery of communication strategies & plans that contribute to our vision and mission, ensuring our communications feature the voices and issues faced by the communities we support.

Partnership Focused

• Building and maintaining key relationships internally and with press, partners, networks and communities.
• Experienced in coordinating communication campaigns with external networks.

Radical

• Committed to deep, systemic change rather than superficial fixes both in how we work and how we run our organisation.
• We strive to dismantling systems of oppression that perpetuate racial and class inequalities within our organisation and the communities we serve.

Creative

• Bold, innovative, and creative in the identification, development and communication of our work.

Tenacious

• Build long term case strategies to persist in awareness raising and maximising support for our cases.

Salary: £42,453 starting salary (salary range will increase due to max £45,539 via the length of service). Plus £4190 Inner London Weighting if based in London per annum (pro rata where applicable).

Contract: Permanent basis

Hours: Full-Time 35 hours per week (excluding lunch breaks)

Location: Any Refugee Action Office: London, Manchester, Birmingham, Bradford.  We will consider a UK-based hybrid working option. Some travel to our London office will be required.

Our vision is that refugees and asylum seekers will be welcome in the UK. They will get justice, live free of poverty, and be able to successfully rebuild their lives. 

Applying for this role – please read:

Applications for this role are only* open to people who identify as having lived experience of forced displacement due to war, invasion, persecution or human rights abuses

(This also includes British nationals living/working overseas who have been forced to leave due to war, invasion, persecution or human rights abuses)

*Current Refugee Action employees with and without lived experience, are eligible to apply.

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

 About the role

This role will be responsible leading on the digital communications and content strategy focussing on developing fundraising messaging and digital influencing campaigns in an integrated way across all related channels to drive forward our ambitious fundraising and campaigns plans.

As part of the award-winning Fundraising and Brand team at Refugee Action, you will help create and implement bespoke supporter journeys across multiple online platforms with the aim of significantly raising our online presence, increasing donations, inspiring change and supporting the organisation’s growth. You will be a critical bridge between the Campaigns and the Comms & Digital teams, ensuring that our strategies are aligned and insights based. You will have the opportunity to create content, marketing materials and strategically manage social media and web operations for Refugee Action at a critical and exciting time.

To succeed in the role you will need to demonstrate:

• Proven ability to lead strategic digital content creation and understanding of the importance of emotional storytelling to successful fundraising and campaigning.
• Strong creative content development and strategy skills, including experience with Adobe Creative Software or similar (demonstrable video and image editing skills).
• Knowledge and experience of developing, delivering and managing specialised digital activism plans for campaigning.
• Knowledge and experience of campaigning and activism: knowledge of campaigning methods and tactics and a good understanding of what motivates people to take action.
• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
• Strong understanding of how campaigning can achieve change and shift power.
• Strong understanding of the role of digital tactics in the development and execution of campaign and fundraising strategies.
• Extensive experience of developing strategic digital communications within a charity or not-for-profit organisation with the aim of digital mobilisation.
• Experience of developing and implementing digital acquisition strategies across various channels, with a view to increasing donations.
• Thorough understanding of the digital landscape, and emerging trends in web and social technology.
• Good knowledge of website content management systems and Engaging Networks or a similar platform.
• Understanding of branding and core design principles.
• Experience of leadership skills and understanding of how to motivate a team and support the development of direct reports.
• Ability to build good working relationships across teams within a culture of generous collaboration.
• Understanding of cultural diversity and the ability to work with people from a range of different cultures.

Closing date: 23:59 on 6th October 2024

Interviews: 17th October 2024 (on Zoom)

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List.  If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

• Skilled Worker visa: shortage occupations 
• Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.

Service Designer
Home based, remote working 
£42,000 - £45,000 pa plus excellent benefits
35 hours per week

Do you enjoy working in cross-functional teams to design end-to-end services and experiences? We are looking for a brilliant Service Designer to join our team, designing, building and iterating services and products that span the whole of RNID. With a focus on translating and joining up user and organisational need, you will support us to deliver user-centred services to the 18 million people in the UK who are deaf, have hearing loss or tinnitus. 

You should have professional experience working as a Service Designer or in another similar role. Our Service Designer will design user-centred experiences for complex services. You will:

Be passionately user-focused by recommending and supporting suitable approaches to understanding users and their needs. You support colleagues across a variety of roles to translate user insights into outcomes.

Ensure evidence and context-based design by collecting and synthesising evidence from best practice, research, and testing to inform your work.

Understand strategic goals and deliver work that supports them while considering organisational constraints. You focus on outcomes rather than solutions.

Collaborate in partnership with multiple teams and roles across the matrix to design the very best outcomes.

Create strong relationships by identifying and engaging key stakeholders. You listen to their needs and use evidence to bring the user need to life and to explain and influence decisions. 

Prototype for both digital and non-digital services, working with designers and non-designers. You use prototyping to test and iterate designs and choose the right level of fidelity for the task.

Bring a digital perspective by being responsive to changes in technology and being able to design services that meet users’ needs in the digital environment. 

You are passionate about user-centred design and placing people who are deaf, have hearing loss or tinnitus at the heart of cohesive, impactful services. You are confident engaging with and influencing stakeholders and involving subject matter experts and users throughout the design process. You instinctively ‘think ‘outside the box,’ striving for excellence, and you work well autonomously and as part of a team.

We are RNID.  Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus.  

Our charity has been through a complete transformation, while building on the best of our past.  We’ve returned to our former, much loved name, become wholly remote working, and established a new strategy, focused on reaching the 12 million people in the UK who are deaf, have hearing loss or tinnitus. 

We are creating a radically different culture which is externally focused, curious, evidence-based, deliberate, agile, and future orientated.  Our values are at the heart of what we do.

We strive to be and continue to connected to our communities, insightful and confident in what we do and who we are, curious in everything we do and passionate about our purpose.

We are ambitious and this is where you come in.  

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

In your application for this role, please include a weblink to examples of your work or portfolio, evidencing what you will bring to the role. Please include this within your CV or cover letter.

Closing date: 30 September 2024.
Interviews: 9-10 October 2024

Company Description

Founded in 1922, the Institution of Chemical Engineers (IChemE) is the UK based and internationally recognised qualifying body and learned society for chemical, biochemical and process engineers. We exist to advance chemical engineering’s contribution for the benefit of society and strive to achieve our mission of Engineering a sustainable world.

We support our 31,000 members across the world in applying their expertise and experience to make an influential contribution to solving major global challenges, and we are the only organisation permitted to award Chartered Chemical Engineer status and Professional Process Safety Engineer registration.

Position

We are looking for a dynamic and proactive Senior Regional Engagement Manager to lead our dynamic UK field force, offering clear and supportive management to ensure high performance, and supporting our growth efforts in existing and new global markets.

As an integral part of IChemE’s management team, the role holder will represent the organisation’s key field force, supporting and driving operations through frequent liaison with other IChemE management, functional teams, member groups and committees. They will be a key contributor to achieving IChemE’s strategic goals

Alongside team leadership responsibilities, the role holder will develop and deliver their own regional strategy, working with regional HEIs, employers, and other priority partners to identify, nurture and grow sustainable relationships and engagement opportunities that positively impact IChemE’s member recruitment, engagement, and retention.

This is a field based role and as such extensive business travel will be involved, including a requirement to frequently attend the IChemE offices in Rugby and / or London.

This role is for a fixed term of 12 months in the first instance, with potential to extend to a permanent role subject to achievement of key deliverables.

Requirements

Our ideal candidates will have:

• A minimum of Degree level education
• At least 5 years work experience or proven practical and diverse work experience in a related field
• Be highly proficient and confident in people and change management

They will be able to demonstrate the following knowledge and experience:

• Experience and sound working knowledge of chemical, biochemical, process engineering and / or related sectors
• Experience developing and driving business plans to support execution of strategic plans
• At least 5 years’ experience working in a member engagement, business development, or sales-related role
• Proven experience forming partnerships and networks at the highest level with other organisations which bring mutual benefit
• Proven experience in leading a key account management framework

·Line management experience and ability to lead and motivate a team of individuals.

• Demonstrable experience of delivering and reporting against ambitious targets, KPI’s, budgets and deadlines
• High level of IT literacy including common Microsoft Office applications, on-line conferencing, web-meetings, and bespoke membership/customer databases

Key responsibilities of the role include:

1. Employer engagement: through world class key account management, identify and develop links with a growing number and breadth of employer partners to grow our member base and increase engagement – going beyond the norm into new markets.
2. Regional member development: key accountability for member growth at all grades in UK regions and beyond.
3. Education partners: through world class key account management, identify and develop links with a growing number of education partners to broaden and grow our member base and increase engagement.
4. Leadership and management: alongside leadership of IChemE’s dynamic UK field force you will: work with others internationally to lead implementation of growth efforts in new global markets; play an active role in company / departmental development projects and continued improvement initiatives; support our expansion into industry body and public sector partnerships to share best practise and increase market knowledge; and regularly report on progress towards KPIs and business plans.

IChemE is an international membership organisation and activities often take place outside of normal working hours. The job holder must be willing to attend and participate in such activities and associated travel. Additionally, the job holder will be required to liaise with colleagues located in different time zones on an regular basis to meet the needs of the business.

Forces Employment Charity is seeking a dedicated Client Advisor to join our Support Centre in Birmingham.

Role: The role of Client Advisor is to deliver the support centre function for the programme. Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

The role reports to the Support Centre Manager and Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at the Support Centre, Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received and training is complete.

Principal Responsibilities:

· Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System.

· Make first contact with referrals within 2 working days and complete initial registration.

· Upload client information to case management system.

· Provide initial advice and guidance on registration.

· Support allocated caseworker to engage with the veteran after initial assessment.

· Support Veterans to obtain proof of service and sign required consent forms.

· Provide accurate and responsive telephone, text, social media and email ‘helpdesk’ support to veterans and other stakeholders.

· Record all interactions with accurately on the Salesforce case management system.

· To be flexible and complete any additional tasks, asked of you by the support team leader and Support Centre Manager

PERSON SPECIFICATION

Essential Competencies:

· High quality written and verbal communication skills, with a personable manner and excellent telephone technique.

· Experience of advising and supporting individuals.

· Excellent IT and keyboard skills.

· Experience of business administration, in particular the use of databases and customer management systems to accurately record data.

· Strong organisational skills with a desire to achieve through own initiative.

Desirable Competencies:

· NVQ Level 4 Advice and Guidance.

· Empathy for those who have served in the Armed Forces.

· Understanding of those in the Justice System.

· Salesforce experience, this training will be provided for the successful candidate if they are not already trained.

Security Clearance:

· Successful candidates will also be the subject of an Enhanced Disclosure & Barring Service (EDBS) check and Police Vetting (NPPV2).

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.

Forces Employment Charity is seeking a dedicated Veterans Support Advisor to join our support team in Birmingham.

Role: As a Veterans Support Advisor, you will be the first point of contact to all clients, meticulous to detail and conscientious. The ideal candidate will be a self-starter with a strong customer focus, excellent telephone manners and be capable of working within a large team and on their own initiative.

The role reports to the Veterans Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received, and training is complete.

Principal Responsibilities:

· Communicate with clients on all channels including social media groups, webchat, e-mail, and telephone. Link to Salesforce and Adapt CRMs as required.

· Make first contact with clients registering with The Forces Employment Charity and TechVets 

· Provide Advice and Guidance on registration.

· Support Veterans to obtain Proof of Service using Veterans UK Check Service.

· Support the TechVets Programme delivery to ensure relevant members are engaged at the first opportunity.

· Provide Advice and Guidance on the use of all available online tools.

· Capture the employment outcomes of all clients and for TechVets members gaining careers through TechVets support.

· Record all interactions with clients accurately on the Salesforce CRM where appropriate.
 

PERSONAL SPECIFICATION

Essential Competencies:

· Strong Communication Skills

· Excellent IT skills

· Excellent Telephone Manner

Desirable Competencies:

· NVQ Level 3 or 4 in Advice & Guidance

· Understanding on marketing and promotion

· Knowledge on the Employment market, Information Technology, and Recruitment

Security Clearance:

Successful candidates will be required to undertake a Ministry of Defence security clearance, which requires applicants to have been residents of the UK for over five years.

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.

Job title: Communications and Engagement Officer

Location: Birmingham, London or Greater Manchester

Salary: £26,000 – £31,000 (London), £23,500 - £29,000 (Manchester or Birmingham)

Hours: 37.5 hours per week

Contract: Permanent

Overall purpose

This is a key role that will work closely with the Senior Communications Manager, Head of Public Engagement and Senior Digital Marketing Manager.

You will contribute to the implementation of our communications, engagement and fundraising strategies, ensuring that your work is anchored in our organisational and team strategic goals. You will also be closely involved in team planning, whether it’s inputting into our operational plan or sharing ideas for new campaigns. 

There are opportunities to get hands-on developing and delivering communications and fundraising campaigns to educate and inspire individuals, businesses, and other audiences. The aim of these campaigns is to help remove barriers to employment for refugees and bring about systemic change via our partnerships. Please note, we do not currently run political campaigns.

You will be responsible for creating and delivering day-to-day communications across our owned channels (social media, email newsletters, and some website content). You will also help colleagues create content for earned and paid communications that they’re leading on (press and media, digital marketing, engagement with influencers)

A team player, you will build strong relationships across Breaking Barriers so that you can source and develop content that:

• increases our visibility and influence
• showcases our impact
• inspires members of the public to help refugees build new lives in the UK
• engages and stewards our key audiences, including corporate partners, employees who advocate for refugees, individual donors, volunteers, and people of a refugee background.

You will support the Senior Communications Manager to maintain our strong brand, ensuring that all our content complies with our brand guidelines and is of a high standard.

With a good eye for detail, you will play a key role in our data management, including overseeing data on the storytelling section of our CRM, monitoring communications enquiries, and setting up and running reports. You will become a Salesforce Superuser (full training and support will be provided for this).

It is an exciting time to join our team. Breaking Barriers is an innovative organisation, so you will need to be comfortable with change and building new knowledge. The Public Engagement team is fast-paced. We support each other, approach problems with a good sense of humour, and are willing to experiment and learn.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Which location you are applying for
• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).