Adviser (Full time and Part time position available)

Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing.  Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people’s lives.

Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.

We are seeking to recruit a number of advisers to join our compassionate and respected team. These roles are ideally suited to people who want to help others and make a real difference to those who need it most. (Full and part time hours available)

If you are new to the advice sector but possess excellent communication skills and the ability to research information and present it clearly, the role of adviser could be right for you. We are looking for people who can demonstrate our values of being open and honest, approachable, professional, non-judgemental and empowering. Advisers give advice in face to face settings, over the telephone and also via email in a range of enquiry areas including (but not limited to) benefits, employment and housing. Full training is given so prior knowledge of these areas is not essential. Advisers also work on bespoke projects in community locations.

Working for Citizens Advice Wirral has a range of benefits including:

• A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
• Agile working, including up to 5 additional days of flexi leave each year (pro-rata) and both home and office-based days (role dependent)
• A contributory pension scheme
• Employee Assistance Programme

To find out more and start your application please click on the apply button

Closing Date: Thursday 4th July 2024