Generalist Adviser

Location: Hatfield – currently we are office based on Tuesdays, Wednesdays and Thursdays and work remotely on Mondays and Fridays.

Purpose of role:

Due to internal promotions, Citizens Advice Welwyn Hatfield is looking for 3 Generalist Advisers to join our team. You will provide advice focused on a range of issues including welfare benefits, housing, debt, and discrimination. You will be providing advice by phone, email and face to face, to support clients with the problems they face.

Ideally, you’ll have experience of working as a Generalist Adviser but full training will be provided for the right candidates entering the service as trainees. What’s really important is your ability to learn quickly and apply this knowledge to helping clients. A good attitude to hard work, finding solutions and being able to take constructive feedback are essential as are strong interpersonal, written and oral skills.

If you have a passion for helping people and want to join us in our fight against poverty, then we’d love to hear from you! We offer comprehensive training so if you think you meet some of the criteria but not all, we really hope you’ll enquire to learn more.

What we can offer our staff:

• 25 days’ annual leave FTE plus bank holidays.
• 5% contribution to Employer’s Pension Scheme.
• Death in Service cover on joining the Employer’s Pension Scheme.
• Employee Assistance Programme with Telus Health (formerly Lifeworks). (Everyone working at Citizens Advice has immediate access to professional and completely confidential counselling and legal advisory services.)
• Commitment to continued professional development.
• Town centre location with great transport links.
• An opportunity to work within a team that is friendly, supportive, forward thinking and passionate about helping our community.

Closing date: Wednesday 23 October 2024 at 5pm.

We will be interviewing suitable candidates on a rolling basis and reserve the right to close the advertisement early.