Debt Supervisor

Role Profile

This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work. Your role will be to manage day to day operations and staffing, focusing resources and ensuring consistent quality assured debt services whilst also delivering a caseload of your own.

You’ll have recent experience of delivering and supervising debt and money advice and will be able to demonstrate competence as an adviser and have the ability to undertake technical supervision activities. 

Your advice will help people to understand their rights and responsibilities by exploring their problems in depth, proactively encouraging clients to take responsibility for completing actions to resolve problems themselves and taking responsibility for cases and advocating on behalf of clients where appropriate. You’ll also be the first point of contact for debt team members providing real time support to advisers managing complex cases. 

You’ll work closely with our key partners across North Lincolnshire within the statutory and voluntary and community sectors and ensure clients receive a good quality and holistic service that supports individuals to remove the financial and psychological barriers to achieving positive outcomes and build resilience for the future.

You’ll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done. You'll be an important and valued member of the team and, with the support of Citizens Advice North Lincolnshire, will be responsible for ensuring people focused outcomes are met in a pressurised environment. 

What we offer our staff

We provide an employee assistance scheme managed by LifeWorks. Benefits include:

• 24/7 - 365 telephone helpline
• LifeWorks online support website
• LifeWorks app
• 6 sessions of face to face counselling per issue – unlimited issues per annum
• Employee legal helpline
• Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
• Childcare and eldercare matching service
• Savings on everyday purchases and life events
• Access for family members and dependants – excluding counselling and legal advice

Annual leave: Annual leave is 27 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment