Relationship & Account Manager

*pay award pending

Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. We have an exciting opportunity for you to join our Business Development Team.

We are searching for a motivated, highly experienced Relationship & Account Manager to support our Business Development Team in establishing and maintaining positive relations with the Local Citizens Advice Network, business partners and other external stakeholders.

The successful candidate will be a goal oriented strategic thinker with a customer-centric approach. They will have excellent communication and interpersonal skills, as well as a strong understanding of customer service principles and the ability to build relationships with customers and develop strategies to enhance client satisfaction.

We are seeking a candidate with at least two years experience in a Client Relationship Manager role, or similar and who has the ability to manage multiple stakeholders and projects simultaneously. If you have a demonstrable track record in networking, building successful relationships, persuading and influencing strategic and operational stakeholders you may just be the person we’re looking for!

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The above role attracts a rewarding remuneration package with excellent terms including:

• Flexible working week
• Comfortable and modern City Centre location with free tea and coffee!
• Hybrid working (following successful probation period)
• Pension, Cycle to Work and Life Assurance Schemes
• Health Plan with 24/7 Employee Assistance Programme
• Generous holiday entitlement of 25 days per year (additional to bank holidays), rising to 30 with long service

Interested in applying?

Head to our website where you can download a full Job Pack, submit your CV and begin the application process.

Closing Date: 10am on Monday 21 October 2024

Interview Date: Monday 28 October 2024