County Supervisor

• Salary:£26,421 per annum (upon successful completion of probationary period, the salary will be reviewed in line with our internal processes)
• Base location: based in Coalville, with travel to other County-wide locations as required

Who We are:

Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.

About the role:

If you want to make a positive difference in your community, this role is for you. As a County Supervisor, you’ll directly lead and support a dedicated team of staff and volunteers. You’ll ensure that clients receive excellent advice services that meet Citizens Advice standards.

The main purpose of the role:

• Oversee advice sessions/projects: ensure we’re meeting client needs and reaching our goals.
• Support team development: monitor performance and provide feedback to help staff and volunteers grow.
• Maintain quality standards: check cases, offer support, and work to keep our advice top-notch.
• Gather insights: collect data and prepare reports to help us understand our clients better.

About you:

You’re passionate about helping others and want to create a welcoming, supportive work environment. You’re also a good communicator, an approachable leader and enjoy helping people reach their potential.

To be successful in this role, you will:

• Communicate effectively: express yourself clearly in writing, in person and over the phone.
• Manage your time well: handle multiple tasks, set priorities and meet deadlines
• Connect with people: build positive relationships and work effectively within a team.
• Motivate and inspire: guide and encourage staff and volunteers to do their best work.

Why work with us?

We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.

To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.

At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.

With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.

Closing date for applications: midnight on 28th August 2024

Planned date(s) for interviews: 9th September 2024 at our Coalville branch

To apply, please read our staff recruitment pack, full job description and person specification, and application guidance notices.

This post is subject to a basic Disclosure and Barring Service check. 

Citizens Advice is committed to diversity and inclusion. We welcome applications from all sections of the community.

Please note that we do not accept CVs, and no applications will be accepted after the deadline date.