Community Engagement & Development Coordinator
Hours: The hours of work will vary, depending on the needs of the role. With advance notice, there may be evening and weekend work. The post-holder is expected to work flexibly.
Location: This is primarily a community-based role working across Bury & Bolton, with some in-office/ home working. Travel expenses are claimable.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.
This is a new, evolving opportunity within CABB and a great opportunity to help shape our community-based services across Bury & Bolton, promote CABB and support local communities to find a way forward.
The postholder will be a dedicated, flexible and stakeholder focused individual who is able to work independently, with minimal supervision, and enjoys working with a wide range of culturally diverse communities and groups across a number of venues. The postholder will have strong IT skills, be able to record information quickly and accurately, be responsible for engaging and supporting clients. You will have excellent communication skills, including how to overcome barriers and how to convey complex information in a clear straightforward manner.
As the Community Engagement & Development Coordinator, you will be responsible for developing community links across Bury & Bolton, mapping our community delivery locations to areas of most need and ensuring our community delivery has maximum reach.
The primary responsibilities will cover the following areas:
- Act as the ‘face’ of CABB locally & build trust within the community
- Attend community & stakeholder engagement events
- Set up and attend advice sessions within the community
- Assess urgent matters which need specialist input and arrange internal referrals to colleagues within CABB for further information/ specialist advice & casework in money advice, energy, welfare benefits, housing and community care
- Provide generalist advice and signposting
- Provide information and guidance training to partners, professionals and community organisations about the CABB service and emerging social welfare law issues
- Monitor and report local engagement and advice trends via qualitative and quantitative reporting, as required
Strong communication and interpersonal skills are vital. You will be self-motivated, with strong research, telephone and IT skills and have the ability to contribute positively whilst having a flexible approach to service delivery.
At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racially minoritised communities.
To Apply
For more information and to apply, please click on the Apply button.
The closing date is 22nd July 2024, 10am.
Interviews will be held in person on 27th July 2024.
Applications received after the closing date & time, will not be considered.
