Advice Services Manager

Hours / work pattern: 5 days / 35hrs per week preferred, but 4 days / 28hrs considered

​Location: Main Office - Fairfax Street, Bristol - some home working possible

We are seeking a highly motivated individual to manage the Core Service, our largest multi channel advice activity.  The Core Service is mostly delivered by volunteers, the appreciation and encouragement of whom is imperative.  Equally imperative is ensuring that advice delivery meets regulatory, funder and internal standards.

As with everything we do, the Core Service must remain responsive to changes in the community’s advice needs, and also to how the community needs that advice to be delivered (for example the introduction of new channels or delivery points).  The post holder will therefore listen well, foster an appetite and readiness for change in our people, and be persistent.  In terms of day to day service delivery, they will thrive in the following environment (and support others to do the same); unpredictability, clients in difficult situations, multiple advice subjects, and incoming referrals arriving from different partners and channels.

About Us

Citizens Advice Bristol provides free, confidential and impartial advice, helping people to resolve problems affecting their lives. We have a wide range of services targeted at various client groups and advice issues. 

We cover all subject areas with a focus on welfare rights, debt, housing and employment. We dealt with over 25,000 issues in the 2023/24 financial year. We give people the knowledge and confidence they need to find their way forward, whoever they are, whatever their problem.

What we give our staff

At Citizens Advice Bristol we truly value our colleagues and we show that in what we offer. These range from flexible working arrangements and generous leave entitlement and a pension scheme.

• We offer great learning and development opportunities and an Employee Assistance Programme
• Healthy work/life balance with a flexible approach to working arrangements
• Generous 5.6 weeks pa plus public holidays pro-rata
• Free hot beverages in our offices
• Excellent city centre location with great transport links
• Comprehensive maternity, adoption and shared parental leave
• Learning, development and personal growth opportunities

How to Apply

Please read the attached Job Pack containing the Job Description and Person Specification for more information. To apply please submit the following:

• CV
• Covering Letter, no more than 2 sides of A4 paper, describing and demonstrating how your experience, skills and knowledge meet the criteria set out in the Person Specification.

Closing date: Thursday October 24th at 12.00 midday

Interview date: Tuesday October 29th