Visitor Experience and Operations Manager

Visitor Experience and Operations Manager to lead

The Historic Dockyard Chatham, the best preserved of all Georgian dockyards, is the world’s most complete dockyard of the Age of Sail.  Today, The Historic Dockyard Chatham, is the leading example of a mixed-use heritage estate.  A vitally significant historic estate delivering outstanding preservation, an award-winning independent museum, commercial estate, Higher Education campus, leading film location and residential community.

As a registered charity that employs over 140 staff and 300 volunteers, people are at the heart of our Dockyard community.  Our culture strives for excellence across the board and our team are hugely passionate and engaged in all aspects of our work.  From historic building preservation through the diverse re-use of our historic estate, to engaging the widest possible audiences in learning about the significance and history of the former Royal Dockyard; The Historic Dockyard Chatham is a workplace like no other.

The Role

As we look to the next 10 years, growing our audiences is a core focus for our strategy. We are dedicated to innovating and personalising our visitor engagement methods to better connect with priority audiences.

We are looking for a dynamic and experienced Visitor Experience and Operations Manager to lead and shape the future of our visitor experience. This pivotal role is the overall champion of all face to face visitor interactions at the Historic Dockyard, playing a crucial part in shaping the future visitor experience and their interaction with the Dockyard’s rich history. Working with the Senior Leadership team, they will deliver a world class, commercially viable and exceptional experience that aligns with the Trust’s new 10-year strategy.

This position will require a mix of leadership skills, operational knowledge, and strategic thinking. Spanning across a large, multi-use heritage estate, this role sits at the centre of the operation, helping to maintain the Dockyard’s cultural and historical significance while driving commercial success and creating meaningful experiences for all visitors. This role will also be central to the development and delivery of the Trust’s broad ranging events and experiences programme.

how to apply

If you are interested in joining our team and wish to apply for this vacancy, please complete our application form and send it back to us along with a copy of your CV by 5pm on 6 April 2025.

First stage interviews will be held during the week commencing 14 April 2025. Successful candidates will then be invited to a second round.

Recruitment
Chatham Historic Dockyard Trust
The Fitted Rigging House
The Historic Dockyard
Chatham
Kent
ME4 4TZ

Please note, due to the volume of applications we receive, we are not able to contact all unsuccessful candidates.