Salesforce Manager

Charity People is partnering with Auditory Verbal UK to recruit a CRM Manager to join their team.

Committed to raising expectations and outcomes for deaf children in the UK, the organisation provides direct support through a family-centred, early intervention therapeutic approach which equips parents and caregivers with the tools needed to support the optimum development of their deaf child's listening and spoken language.

As CRM Manager joining you'll be joining a small, passionate team, within an organisation that values, develops and retains its staff and which places wellbeing at the heart of its culture.
 

CRM Manager

Contract: Permanent role with fully flexible working options including part time (minimum four days per week) supported and considered

Salary: £40,000 per annum

Location: Hybrid or remote - the charity's office is in Bermondsey, London and the postholder can choose to spend time in the office weekly or to be based remotely anywhere in the UK

Benefits: generous 27-day annual leave entitlement plus one extra "privilege day", and 7% employer pension contribution

Closing date for applications: midnight on Thursday 9th January

First and second stage interviews will be held remotely weeks commencing: 13th and 20th of January

Joining as CRM Manager you will hold responsibility for the Salesforce CRM including data usage, behaviours and data protection within the organisation. You'll work both strategically and operationally to ensure that the wider AVUK team optimises Salesforce and will have a significant impact on the way the organisation uses and develops the CRM, improving processes and innovating new ways of working.

Core responsibilities within your role will include:

• Management of the Salesforce system, ensuring it is configured and maintained to support the business processes and reporting requirements of AVUK
• Develop and implement a CRM strategy, roadmap and governance framework in consultation with key stakeholders and users across the organisation
• Provide Subject Matter Expertise, training, support and guidance to Salesforce users, ensuring they have the skills and confidence to use the system effectively and efficiently
• Monitor and evaluate the performance and impact of the Salesforce system, using data and feedback to identify and prioritise improvements and innovations
• Ensure the ongoing integrity and completeness of data
• Work with external consultants and developers to deliver enhancements and integrations, ensuring they are aligned with the CRM strategy and best practices
• Optimise the benefits of the CRM across data imports, bulk updates, ad hoc analysis
• Exploit the user configurable functionality of Salesforce, including custom views, charts, dashboards and reports
• Work to understand and keep abreast of new technologies and applications and their impact on optimising CRMs
• Ensure the Salesforce system complies with data protection, security and quality standards, policies and procedures.
• Manage the CRM budget and resources, ensuring value for money and return on investment

The CRM Manager will be a key member of the team working across the organisation to support best practice in data storage, processing and interpretation. A natural 'data scientist', you'll reliably support internal customers in their understanding, adoption and use of good data practices, while managing key relationships with external suppliers.

We would love to hear from you if you have the following skills and experience:

• Significant experience of managing and developing a CRM system, ideally Salesforce, within a complex and dynamic organisation
• Strong project management and problem-solving skills, with the ability to deliver CRM projects and initiatives on time and within budget
• Strong analytical skills and experience in use of data science skills in the context of optimising CRM systems
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders and users
• High level of IT literacy and proficiency, with the ability to use various tools and platforms to analyse, manipulate and present data
• Knowledge and awareness of Data Protection and implementing organisational policies
• Ability to coach and train others

We're particularly interested to receive applications from candidates who have the below, although this is in no way essential:

• Relevant qualification or certification in CRM, Salesforce or related field
• Experience of working in the charity sector or with a fundraising CRM system

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.