Operations Assistant

Background

Chance to Shine is a national children’s charity. We change young people’s lives through cricket giving them the opportunity to play, learn and develop through the sport. We keep them physically active, teach them vital skills like teamwork, communication and leadership. And above all, they have fun.

Since 2005 our Chance to Shine Schools programme has helped reverse the decline of cricket in state schools with millions of boys and girls in over 13,000 state schools playing and learning through cricket. Chance to Shine Street supports young people in under-served communities to access and benefit from cricket in a free, inclusive, fun and fast-paced tape ball environment.

 Purpose of the Role

We are looking for a part time (22.5hrs per week/3 days) Operations Assistant on a fixed term contract for 3 years based out of our London office however with the option to work flexibly with some homeworking. 

The Operations Assistant at Chance to Shine plays a crucial role in ensuring the smooth and efficient functioning of our programmes aimed at promoting cricket in schools and communities across the country. This role involves a variety of administrative and operational tasks to support our mission of inspiring young people through cricket and helping them develop valuable life skills.

Key Responsibilities

•       To manage the annual Coach Training calendar, including booking facilities, arranging hotels, and onboarding candidates.

•       To ensure resources are uploaded to the e-learning platform.

•       To provide customer support for the e-learning platform.

•       To disseminate data cleans to all delivery partners every half-term.

•       To assist with Chance to Compete and Open Days.

•       To coordinate regional meetings, midterm reviews, and end-of-year reviews.

•       To administer our bursary programme.

•       To support the rollout of an Apprenticeship programme.
•       To coordinate equipment and clothing requirement with our delivery partners through our preferred supplier. 
•       To support the Operations department with ad hoc tasks as required.

Key Relationships

•       Chief Executive and the Senior Management Team

•       Operations, Fundraising, Finance and Resources, Impact and Evaluation and Communications & Digital teams 

•       County Cricket Boards/Delivery Partners 

Skills, Knowledge and Expertise

•       A minimum of 1 year of experience in an administrative role
•       Proficiency in standard office software (e.g., Microsoft Office)

•       Understanding of database management

•       Ability to analyse and interpret data

•       Problem-solving skills

•       Strong organisational and multitasking abilities

•       Time management

•       Excellent written and verbal communication

•       Ability to present information clearly and concisely

•       Strong customer service orientation

•       Keen attention to detail

•       Ability to adapt to changing environments and requirements
•       Flexibility in handling different tasks and responsibilities 

Benefits

·       25 days annual leave pro rata (with additional non-contractual time at Christmas when the office is closed)

·       8% non-contributory employer pension

·       Private medical healthcare

·       Employee health cash-back plan

·       Long-term sickness insurance

·       Life assurance - four times your annual basic salary

·       Season ticket loan scheme

·       Flexible working

·       Enhanced maternity/paternity pay

·       Generous sick pay

·       Volunteering 2 days per year pro rata

·       OpenBlend - an innovative coaching and performance management tool

·       WeCare - 24/7 UK-based online GP, mental health counselling, a get fit programme, legal and financial guidance