Receptionist/Administrator

Centre 33 is looking to recruit an experienced Receptionist with strong administrative skills, significant experience of handling a busy reception and effective communication and organisational skills. An empathetic, non-judgemental and welcoming disposition is essential to this post.

Your role will be to respond to all incoming communications and enquiries from young people seeking support as well as their families and carers, and professionals from external agencies. You will be working within one of our Drop in settings and helping to manage a busy waiting room as well as handling confidential communications coming via the phone, email, SMS and social media.

You will be part of a wider team providing an open access 'one stop shop' offering information and on-going support to young people (aged 13-25), about how to make informed choices about their emotional wellbeing, work, education & finances. So young people need you to be welcoming, supportive and able to work in a confidential way.

You will have wide-ranging and demonstrable experience of working within a busy office and handling sensitive information. You will be integral to connecting our Support Workers to the young people seeking help. You will keep them up to date of all communication and help them to respond to young people trying to access services, often reaching out for the first time. You will also help to make sure our amazing Drop in volunteers are supported and tasked with jobs for the day. Administrative duties will include updating databases, running data reports for the service managers and ensuring the team have all the necessary documents to provide an efficient service. You will help the team to send confidential documents to young people and those supporting them. You will be liaising with medical professionals and representatives from partner agencies so you will also have excellent business communication skills.

Your main base will be Cambridge but you will work alongside colleagues working from all our hubs across Cambridgeshire and Peterborough.

This post is subject to a DBS check and references.

Centre 33 strives to be an equal opportunities employer.

We welcome discussions about part time and flexible working arrangements.

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