Donations Handler

WHO WE ARE

Causeway is a national charity that exists to create lasting change for marginalised and vulnerable people.  This includes survivors of modern slavery and those caught in cycles of exploitation and crime. We have been supporting thousands of individuals to make progress and thrive for more than 10 years, and we currently work with over 2,000 services users each year.  We offer a person-centred approach to trauma support, so that those on their recovery journey feel seen and heard, but not judged or defined by their experiences.

ROLE SUMMARY

How this role fits into the vision and objectives of Causeway

LifeSupply provides material items to survivors of modern slavery.  This includes toiletries, bedding, clothes, phones, furniture, personal care items, household essentials, food, toys and gifts.  Over £100,000 worth of items were distributed in 2023.

The department receives lots of donations such as such as bedding, clothing and toiletries. We then receive around 10-20 orders from survivors weekly who are in need of these essential items, however we are limited in how many orders we can fulfil due to staff time restraints. We are therefore looking to hire a committed and responsible volunteer to help with this.

As a LifeSupply volunteer, you will assist in organising these incoming donations and packing orders to distribute out to survivors. You will have the opportunity to directly impact the lives of survivors as they take steps towards independence and integration.

What you can expect from volunteering at Causeway

As an organisation we are committed to supporting your success and providing you with a wealth of skills, training and opportunities to enhance your volunteering experience. These will include:

• Regular accredited and in-house training on specialist subjects such as trauma, mental health, safeguarding, working with addictions and much more
• Group Supervision every 6 weeks with qualified therapists
• Support via Staff Networks including an LGBTQ+ staff network

WHAT OUR STAFF SAY ABOUT WORKING WITH US

We pride ourselves on our employee job satisfaction. 100% of people in our 2021 staff survey feel that Causeway positively impacts the lives of our clients and 97% of our staff would recommend working at Causeway to others like them.

Working for Causeway is working in an environment where you can share your ideas. It’s great when your employer hears and sees you, you feel valued and it encourages you to succeed. By having an employer who gives you the tools to reach your goals, makes you more driven and focused on your work. Also, at Causeway I feel part of a team that provides an environment in which vulnerable adults feel safe and valued it is the most rewarding job you could have."

JOB DESCRIPTION

Job Title: Volunteer

Reports to: LifeSupply coordinator

Hours commitment: 3-8 hours per week

Minimum commitment length: 3 months

Location: Sheffield - Hillsborough

Closing Date: 01.09.2024

Interview Date: Scheduled as and when suitable volunteers express interest

Probationary Period: 1 month

RESPONSIBILITIES

• Packing and posting essential orders from our storage unit in Hillsborough
• Assisting in fulfilling 10-20 orders each week, helping us maximize our impact
• Engaging in some physical activity, including movement and lifting of boxes
• Updating order forms to reflect fulfilled requests, ensuring smooth operations
• Counting incoming donations and adding these to a tracker
• Communicating well with other members of staff

QUALIFICATIONS, EXPERIENCE AND SKILLS

Essential Requirements

Education, Qualifications & Training

Experience

• Some experience of organisation

Skills

•  A basic understanding of the charity sector

Personal Attributes

• Compassion. A genuine empathy and care for people and their well-being
• Reliability. Dependability for timekeeping, fulfilling commitments and responsibilities.
• Organisation. Ability to manage tasks effectively and keep track of multiple orders
• Attention to detail. Ensuring accuracy in packing orders and writing addresses
• Physical stamina: capability to handle movement and lifting of boxes as required
• Adaptability. Willingness to as sit with various tasks and adapt to changing needs
• Teamwork. Collaboration with other volunteers, if necessary, and staff members to achieve common goals
• Communication. Clear and effective communication skills for interacting with staff and other volunteers
• Respectfulness. Treating colleagues with dignity and respect regardless of background or circumstances

Desirable Requirements

Experience

• An understanding of human trafficking