Shop Manager

Team: Retail

Location: Midsomer Norton, Somerset

Work pattern: 37.5 hours per week including weekends and bank holidays

Salary: Up to £24,648 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Shop Manager:

• lead a team of employees and volunteers to deliver the highest standards of customer service in our shop in order to maximise income for cat welfare
• demonstrate charity retailing best practice and safety in areas of rotation, pricing, density, visual merchandising, use of space, stock security, shop cleanliness and back of house and till operations

About the Retail team:

• we currently operate 100+ shops across the country and an online trading operation for new and donated goods
• retail and trading play a key role in growing income and introducing new audiences to Cats Protection.

What we’re looking for in our Shop Manager:

• previous retail and people management experience
• a strong communicator with excellent organisational skills
• a highly self-motivated, positive and resilient individual
• the ability to build and maintain positive working relationships with a variety of people
• strong knowledge of the issues relating to recruiting and retaining volunteers
• experience of working to targets and KPIs within a retail environment is essential

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 13 September 2024

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form
2. virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.