Retail Business Manager

We are looking for a highly skilled Retail Business Manager to join our retail team covering the South region.  You will join us working 35 hours per week on a permanent basis and in return will receive a salary of up to £53,353 per annum plus £3,600 car allowance.

Please note, the successful candidate will cover our South region and should therefore be located within a commutable reach of the both the South Coast of England and the Midlands.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters, and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

The Retail and Trading department sits within the Marketing and Income Generation Directorate and comprises a diverse shop estate of 90 shops across England, Scotland and Wales and a growing ecommerce operation. The Retail Business Manager is a crucial role in the profitable operation of our shop estate and reports directly into the Head of Retail and Trading.  This is an exciting time to join the Retail team at Cats Protection as we evolve our strategy, infrastructure and offering. This is a unique opportunity to drive change, influence and lead a committed team as we work towards optimising retail operations and reaching our full potential. 

Responsibilities of our Retail Business Manager:

As Retail Business Manager you will lead, manage, coach, and develop a team of Area Retail Managers and shop teams to be the best they can be, to maximise sales income and operating profit, and contribute to the delivery of the Retail and Trading business plan. You will exemplify our organisational values and behaviours while driving a commercial approach to the optimal delivery of operating profit and safe ways of working. You will develop mutually beneficial internal and external stakeholder relationships; lead shop teams in the delivery of retailing excellence, including volunteer engagement and development, social commerce, and sector leading pillars of charity retailing; lead in the development, optimisation and growth of our Retail estate, raising awareness of our brand and promoting our work with cats.

What we’re looking for in our Retail Business Manager:

• Extensive experience of working in a senior operational retail role within the charity sector
• Evidence of change management experience and leadership at a mutli-site level
• Experience of strategic planning and new shop openings
• Experience of setting and managing income, expenditure, and profitability budgets and understanding of profit and loss formats
• Full, valid UK driving licence, access to a vehicle and ability to travel extensively across defined region, often staying away from home overnight

What we can offer you:

• salary of up to £53,353 per annum
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme
• and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Closing date: 3rd July

First stage interviews for this role will take place between 3rd & 10th July.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.