Lifeline Caseworker

Team: Lifeline

Location: Hybrid, covering some of London plus the South East region with frequent travel

Work pattern: 35 hours per week, Monday to Friday, 9am-5pm

Salary: Up to £26,796 per year

Contract: 9 month fixed term contract

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Lifeline Caseworker:

• assessing referrals and admitting cats onto the service
• providing pet advice and support to our volunteer foster carers
• working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
• extensive communication via phone, email and in person, as well as daily admin and extensive driving

About the Lifeline team:

• Lifeline is a pet fostering service for anyone fleeing domestic abuse
• the majority of our referrals come from women fleeing domestic abuse via women-only services.
• the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
• the team consists of a National Lifeline Manager, Lifeline Manager, Lifeline Caseworkers and a Volunteer Team Leader

What we’re looking for in our Lifeline Caseworker:

• previous professional experience giving pet care advice
• an understanding of the problems experienced by families fleeing domestic abuse with pets
• a confident self-starter who has had experience of working with volunteers
• a full, valid driving licence and comfortable driving a van
• good working knowledge of Microsoft Office

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 28 August 2024

Virtual interview date: 04, 05 and 06 September 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.