MULTI SKILLED OPERATIVE

The purpose of this role:

The purpose of the role is to undertake high quality minor adaptations, repairs, maintenance and building works to customer’s homes. All works are to be completed adopting a right first-time approach, in a customer focused manner, within agreed target time and to the satisfaction of the customer. The role will include training for the correct installation of adaptations i.e. grab rails, stair rails, doors, lego ramps, painting, tiling, shower seats, fold up rails, modular ramp systems, modular step systems, external rails, concrete steps. The role also includes small repairs and maintenance jobs

In this job your responsibilities will be:

· To visit customers at their homes to carry out a wide range of minor adaptations, repairs, maintenance and building works.

· Perform all work to a high standard ensuring the complete satisfaction of the customer.

· To ensure that all work is carried out in a safe manner and that all Health and Safety requirements are adhered to.

· Adopt a right first time, customer focussed approach to all works undertaken

· Liaise with staff from external organisations and where necessary to discuss works.

· To be responsible for ordering and obtaining the necessary materials to carry out the required work within agreed ordering procedures.

· To keep appropriate records of work carried out and materials used for each job.

· Provide adequate protection of customer’s furniture, carpets, & personal possessions etc.

· To be responsible for the removal of waste and debris after completing work and leaving the site clean and tidy.

· Ensure the day-to-day cleanliness, safety and security of the organisation’s lockups.

· Take responsibility for using and maintaining PPE (Personal Protection Equipment)

· Ensure the safety, security and maintenance of tools and equipment and report any defects to the Manager.

· Carry out regular basic maintenance checks of vehicles provided and report any defects to the Manager.

· Maintain customer confidentiality and act in a sensitive and responsible manner.

· Provide information and advice to other organisations so that common objectives can be met.

· Work in close co-operation with colleagues and in accordance with the aims and objectives of the organisation.

· Help maintain stock control records.

· Undertake and successfully complete training as set out in a training plan.

General

· Demonstrate a pro-active commitment to effective change management and its delivery.

· Participate in regular team meetings.

· To actively look for and suggest ways of improving operational efficiency and productivity.

· To work always in a positive, cooperative and supportive manner.

· A good standard of general health and fitness is required. The post can be physically demanding in relation to the ability to bend, stretch, lift, carry and climb steps and ladders.

· To undertake all other reasonable tasks consistent with the objectives of the post as delegated by the Manager.

See Application pack for Essentail/Desirable requirments for role.