Care Management Jobs in Europe

You have an understanding of substance misuse and associated health and social issues and experience of working with young people in an addictions or social care setting.  All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Practitioner.

Right now, we’re looking for a self-motivated individual to join us at our Grow Project in Birmingham. This innovative project is led by young people who are affected by drug or alcohol use, they learn how to grow their own food, cook healthy meals, make new friends and have the chance to work towards qualifications. Your challenge? To provide brief and long-term interventions which will incorporate outdoor spaces and activities that promote healthy lifestyles and reduce substance misuse. You will also develop care plans, provide case management, ensure integrated pathways and support the development of family intervention within the wider team. You will also allocate and oversee the work of peer mentors and volunteers as required.

An energetic and confident self-starter, you have a qualification in health/social care, youth and community care (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).  Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. As well as good knowledge of alcohol/drug and health related issues, you're used to liaising with voluntary and statutory agencies and health professionals and comfortable engaging with clients in a variety of service delivery settings. What’s more, you have a flexible approach, a commitment to the principles of confidentiality and the ability to write client records and report and fulfil data requirements.

This is a fixed term contract until 31 August 2026 requiring the post holder to work 37 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

To apply please submit a CV and supporting statement which should clearly outline your skills and experience.

Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will be renamed to reflect the new organisation, of which Aquarius will remain a subsidiary.

Deputy Manager

We have a new role available for a Deputy Service Manager to join Depaul UK, where you will play a vital role in supporting and empowering vulnerable young people.

Position: Deputy Service Manager

Location: Chester, Cheshire

Contract: Permanent

Hours: Full-time, 37.5 per week

Salary: £30,906 per annum plus pension & other benefits

Closing Date: Friday 4th October - we are doing interviews on a rolling basis, so we encourage you to apply at your earliest convenience.

About the Role

As Deputy Service Manager, you will manage a team delivering an assessment, support and move on service to care leavers in supported accommodation and outreach services.

Working under the direction, guidance and support of the Pathway Manager you will facilitate services to ensure a seamless and cohesive accommodation-based support package for young care leavers who may be at risk of homelessness across Cheshire West and Chester, or who need support in their own homes through the outreach services.

The Deputy Manager role supports the Pathway Manager to ensure the service delivers excellent and continuously improving service performance as well as ensuring the effective and safe management of the services on a day-to-day basis. You will deputise in the absence of the Pathway Manager in the delivery of the service. The role will have responsibility under Depaul’s commitment to successfully deliver the contracted outcomes. You will manage the service delivery across Cheshire West and Cheshire and the line management of the staff teams.

Key responsibilities include:

· Deputies for the Pathway Manager during periods of his or her absence, in the service delivery including external meetings such as monitoring and contract review meetings with the commissioners.

· Manage the service delivery at the accommodation services and outreach, line managing the staff teams.

· Providing relevant reporting internally and externally, including ensuring all health and safety requirements are completed promptly to comply with Housing Associations and legal obligations of the landlord.

· You will ensure the highest standards of support to young people is provided and that housing management is effective, and you will work to KPI targets in these areas.

· You will be committed to working in and maintaining an environment that supports the safeguarding of young people.

· To communicate effectively both internally and externally, raising the profile and promoting the services within Cheshire West and Chester

· You will undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager.

About You

You will need to have the following skills and experience:

· Significant management experience, including experiencing supervising the work of teams and individuals.

· Experience in sound decision-making processes in a wide range of complex situations where there is a requirement to consider a range of options/courses of action and risk management, including safeguarding children and young people.

· Experience of safe service delivery to young people at risk.

· Experience in using Risk Assessments and Support Planning.

· Good literacy, numeracy and IT skills

· Experience in operating safeguarding requirements and procedures

· Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as such as: Deputy Manager, Service, Supported Living, Complex Needs, Accommodation Service, Housing, Social Housing, Mental Health, Mental Health Support, Mental Health Support Worker, Mental Health Service, Recovery, Housing Management. #INDSCP

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation

You have an understanding of drug, alcohol, and health related issues, and experience of working with adults and/or young people in an addictions or social care setting. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Practitioner.

Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. Right now, we’re looking for someone like you to join our NGAGE Young People’s Service in Northampton. NGAGE is an early intervention drug and alcohol service for young people aged 10-18 and we provide information, education, advice and support to young people in relation to drug and alcohol use.

Your challenge? To provide advice, assessments, brief and structured interventions and group programmes. As a Practitioner, you will be the initial contact for referrals into the service, conducting assessments via telephone, face to face and offering relevant and appropriate advice, harm minimisation, family interventions risk assessment and management, actioning onward referrals to partner agencies. You will also be required to manage a caseload.

An energetic and confident self-starter, you have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies). Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. As well as good knowledge of alcohol/drug and health related issues, you're used to liaising with voluntary and statutory agencies and health professionals and comfortable engaging with clients in a variety of service delivery settings. You will also have the ability to collaborate and work professionally with service users, families and external agencies to provide a service which maximises outcomes for service users. What’s more, you have a flexible approach, a commitment to the principles of confidentiality and excellent record keeping and Microsoft Office.

This is a permanent full-time role requiring the post holder to work 37 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

To apply please submit a CV and supporting statement which should clearly outline your skills and experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will be renamed to reflect the new organisation, of which Aquarius will remain a subsidiary.

Deputy Manager - Care Service!

Reports to: Registered Manager

Location: Service Premises (may work at other locations as needed) Working Hours: 5 days over a 7-day period Contract Type: Full-time

Job Overview: Support the Registered Manager in providing leadership, managing staff, and overseeing budgets. Deputise for the Registered Manager during their absence and maintain the service's high standards, complying with regulations and best practices. Build relationships with Local Authorities and stakeholders to enhance service delivery.

Key Responsibilities:

• Support service users' needs and preferences
• Manage and supervise staff effectively
• Maintain accurate records and documentation
• Oversee staff rotas and ensure cost-efficient deployment
• Conduct staff appraisals and meetings
• Ensure health and safety compliance
• Liaise with professionals and families
• Assist with recruitment and service development
• Essential Requirements:
• Leadership and management experience within care services.
• Ability to manage budgets, staff, and ensure service quality.
• Strong communication skills to liaise with families and external professionals

Apply now to make a difference in care services!

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

We are working in partnership with a care provider, who enable Carers to benefit from respite breaks with the peace of mind from knowing that loved ones are in the safe, reliable hands of professional carer support workers who are trained in all aspects of care delivery.

They are now seeking a Care Operations Manager to have full oversight of the daily operations of the organisation, maximise the number of carers supported in Surrey/care hours delivered, and ensure the organisation is fully complaint in line with regulatory guidance and legislation.  They are also looking to expand their self-funded care business. This is ideal for someone who currently works or aspires to a role in Senior Operations Management.

The role will report into and be required to meet with the Head of Care Operations and Registered Manager on a regular basis to communicate oversight of operations.  Ensuring effective governance to fully evidence compliance and positive outcomes in the event of a CQC inspection, alongside input during the inspection process.

The successful candidate will demonstrate:

• NVQ 5 in leadership/management in Health and Social Care or transferrable qualification 
• Knowledge and experience of compliance and CQC regulations in Health and Social Care
• Understanding of Service Delivery and person-centred care and support 
• Strategic development, planning and delivery of quality, innovative carer support services
• Excellent team management and leadership skills

The successful candidate will oversee the operational day-to-day management of the professional care support services, ensuring care hour targets are met and ensuring continued compliance with relevant legislation. You will ensure the provision of a high-quality service, enabling individual needs and organisational priorities to be met in accordance with available resources. The successful candidate will have excellent leadership and communication skills be approachable and confident. 

For more information, please contact Sandra Smith, Charisma Charity Recruitment.  Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Location: Surrey with flexible working

Our client is looking to interview as soon as possible so please apply without delay.

Today, Ochil Tower School is a thriving educational and residential community, where 27 children and young people, aged 8-21, with special and complex additional support needs live, learn and grow together.

The School is part of the Camphill Community which comprises 11 different Camphill sites in Scotland.  

Ochil Tower School is set in seven acres of stunning Perthshire countryside. This enables its children and young adults to feel more relaxed and better able to forge relationships with peers and staff. They are then more able to build self-esteem, confidence and their capacity for resilience.

The School provides excellent care and education and is not short on ambition. In October 2018, it opened a new Life Skills Centre. This facility is for young adults aged 18 – 21 and is designed to help them so that they are better prepared for the challenges of living an independent adult life by developing their skills in learning, life and work. OTS is now focussed on extending the residential provision to 52 weeks. The Board of Trustees have a commitment to further enhancing and developing their residential houses and plans to build new educational facilities for the school.

Ochil Tower School is now looking for a Head of Care who will form a key part of the Leadership Team, working under a highly experienced and dynamic Executive Director.  The Head of Care would be effective in collaborating with the education team, parents and carers and a range of other partners to meet the needs of our children and young people. 

The Head of Care will liaise with members of the school community primarily but will link in with other residential schools and with other external agencies to ensure that the service remains responsive to need, is professional in approach and in line with National Care Standards, as well as Government initiatives regarding residential and day care for children and young people.  The successful candidate will undertake the day-to-day strategic leadership and management of the residential team and ensure effective systems are in place for policies, procedures and monitoring. You should have significant experience of working successfully in a leadership role with proven experience of leading and supporting the development and delivery of operational strategies and associated action plans.

As well as all the skills required of a senior manager, you will need to have a commitment to and respect for the Camphill ideology.

We would emphasise that you need not be an existing Head of Care but a very experienced leader in a sizable organisation who is ready to step into strategic management.

If this sounds like you and you feel you are strongly aligned with the vision, mission and values of Ochil Tower School, we’d like to hear from you.

How To Apply

If you’d like to work for this inspirational charity, get in touch with the BTA Recruitment team today.

Please email us to request an information pack, full job description and person specification.

You are advised to get in touch in advance of the closing date to give us time to consider your application and pre-interview the strongest applicants.

Closing Date: Midday Wednesday 2nd October 2024

Interview Date: Monday 14th October 2024 at Ochil Tower School, Auchterarder.

This search is being conducted exclusively for Ochil Tower School by BTA (Bruce Tait Associates). Our leadership team has all worked in the voluntary sector and we use this experience to match organisations and individuals to create great appointments.

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Mental Health Homelessness Outreach Team Leader
Reference: 234
Salary: £29,000 - £30,500 per annum per annum incl. Outer London Weighting (OLW)
Hours: 37.5 hours per week
Contract: 1 year
Reports to: Services Manager – Dual Diagnosis Partnerships
Working base: Flexible to one of our seven Wellbeing Centres across Hertfordshire, dependent on location.

About the Service

This is a pilot service working as a multi-disciplinary team (MDT) with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs. The Complex Needs Housing Team Leader plays a significant role in the co-ordination and running of the Complex Needs Housing Service.

The objectives of Hertfordshire Mind Complex Needs Housing Service are:

• To improve the mental wellbeing of people experiencing mental ill health.
• To increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
• To reduce the use of crisis services by people experiencing mental ill health with positive outcomes for the individual.
• To provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
• To work collaboratively within a multi-disciplinary team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.

This role is key to the development and support of the team and the wider organisation. 

The post holder will need to:

• Support the Services Manager with effective running of the Complex Needs Housing Service.
• Provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health.
• Line manage staff and where necessary volunteers.
• Lead a team of Mental Health Outreach Workers. Ensuring the team are using databases and outcome tools as required to report for the project.

Key Responsibilities

• To receive and process referrals from the local district and borough Councils for those who have presented as homeless with a mental health need, as well as other appropriate referrals pathways across Hertfordshire and make direct contact within 72 hours of referral.
• To establish effective pathways across a variety of agencies to maximise and provide effective partnership working.
• To manage a caseload of up to 5 clients.
• Embed a holistic, trauma informed and person-centred service
• Proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies.
• Ensure a direct community service is in place which encourages, motivates and builds patients self-esteem and confidence. This will include goal setting and support with social and practical skills development.
• Ensure all person-centred risk assessments and support plans are completed as appropriate.
• To assist clients to access appropriate mental health services, drug and alcohol services, housing/tenancy services and other services according to assessed needs.
• To work with partners both internal and external to ensure that vulnerable person’s cases are monitored and risks evaluated in order to promote community safety.
• Support clients to build their emotional resilience and crisis planning tools, promoting self-management through building an understanding of their own triggers/coping strategies.
• To work with HMN staff in other services in order to make onward referrals to other projects.
• Liaise with appropriate HPFT staff to ensure that individuals are assessed for personal budgets to support with any longer-term needs.
• Support individuals to develop sustainable local social networks, both through our Herts Mind Network Wellbeing Centres and other community services and resources.

The successful candidate will play a significant role in the co-ordination and running of the Complex Needs Housing Service.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Monday 30th September at 5pm.
Interviews will be held on a rolling basis.
Please note: we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.

Kentown Programme Project Lead

£29,000 - £34,000 DOE + benefits (including company car, 25 days annual leave, reward scheme and pension)

Lancaster and surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing!

We are looking to appoint a Programme Project Lead who will be responsible for the day to day development and management of the Kentown Children’s Palliative Care Programme.

Reporting to the Director of Care and based at our Kentown Care Team office in Lancaster, you will work in partnership with health, education and social care professionals, specifically Together for Short Lives to lead the project and to raise awareness of the programme and of children’s palliative care.

You will take responsibility for delivering a high-quality family support service, managing the Kentown Family Support Team and will be a member of the Rainbow Trust Care Managers group, contributing to service development across the wider organisation and providing management and leadership to the team in relation to all safeguarding issues.

Having worked within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who understand the impact on family dynamics of having a child/young person with a life threatening or terminal illness and those who have worked in bereavement support.

· An experience project manager – you recognise the importance of effective partnership working to successfully lead a project of scale and importance

· A poised and convincing communicator - you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.

· Comfortable with a changing environment - you will thrive working at a fast pace and controlling tasks from conception to completion and understand that quickly connecting with people is essential.

· A persuasive, inclusive approach to achieving goals quickly and correctly – with a warm and friendly working style.

· Strong networking skills and confident use of MS Office - Educated to A-level (or equivalent) with a project management qualification.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

· Flexible working hours to balance home and working life

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Job Title: Advocate

(Multi-disciplinary- Non statutory advocacy in a secure mental health unit & NHS Complaints primarily Warrington but also covering Halton when required. Other roles within the statutory advocacy service maybe required at certain times including the Relevant Persons Representative (RPR) when individuals are subject to a Deprivation of Liberty Safeguards (DoLS).

Hours: Part time- 22.5 hours per week

Contract: Permanent

Salary: £24,150- £26,250 Full Time Equivalent based on experience and qualifications

Location: Hospital and Community venues throughout Halton, Widnes, Warrington, and some home working

Job outline

Advocate needed for a busy statutory advocacy HUB based in Widnes.

Are you looking for a job where your qualities and expertise will make a real difference to people’s lives?

Hoping for a varied, interesting workload as part of a friendly, supportive team? 
If so, then read on!

A bit about us

Engaging Communities Solutions CIC (Community Interest Company) (or ECS for short) are an independent Community Interest Company that delivers Healthwatch and advocacy services throughout England. Our mission is to ensure people get their voices heard and that people are empowered.

Through our Advocacy HUB in Halton, which also covers NHS Complaints Advocacy provision for Warrington, we offer free, confidential, and independent advocacy support to residents who need help to get their voice heard in relation to health and social care needs.

We have a team of amazing and dedicated staff who provide high-quality, confidential, independent advocacy services, supporting people, often vulnerable and/or excluded from services and communities, in having a say about issues that are important to them and decisions that are being made about their lives.

For more information about advocacy and what we do, please go to our main ECS website and see the local website for Healthwatch Halton and the advocacy HUB, where this role will be based 

About the role

We are looking to recruit a permanent multi-skilled advocate to join our busy Halton Advocacy HUB multi-disciplinary team, working 22.5 hours per week.

Based in Halton, for this exciting multi-disciplinary role, we are looking for those with a particular interest in Non-Statutory Advocacy as the role will be based in a secure unit for up to two days a week. This role involves providing general advocacy support to patients in supporting form filling, sourcing general information, signposting and general low-level concerns and safeguarding issues around their care not covered by the IMHA role.  The role also covers the NHS Complaints Advocacy in our Warrington HUB (or Halton Hub when required), helping people who need support in making a complaint about their care and treatment under the NHS.

We also require a talented person to undertake the role of the RPR to support individuals detained under the Mental capacity Act on a DoLS when needed.

What we need from you

We are looking for someone who has the creativity and enthusiasm to support people in difficult circumstances, ideally has experience in a health or social care and may have their own life experiences relevant to the role. Although it would be useful to already hold a formal advocacy qualification, if you have not got advocacy qualifications it is not a problem, we will provide the required training.

You will be working from a secure mental health unit for up to two days a week and then the rest of the week will either be working from home so must have access to a stable home broadband service. There will also be an element of the role where you will be out in the community, but not exclusively, in Warrington, Halton, Widnes and Runcorn areas and therefore you must have access to your own transport.

There may be times when work is required outside normal working hours, so flexibility is required.

What happens next

If we sound like an organisation you would like to work for, please go to Job Vacancies on our Healthwatch Halton website: and select the role for further information, including the Job Description/Person specification.

Completed applications are to be sent via email 

All applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK. New employee start dates will only be confirmed once relevant checks, including enhanced DBS clearance, and 2 satisfactory references have been received.

Closing Date:      4 October 2024 @ 5pm

Interview Date:   9 October 2024

Interview venue: In person- Healthwatch Halton and Advocacy HUB offices, Tan House Lane, Widnes, WA8 0RR

If you would like to discuss the role further, please contact Elizabeth Learoyd, Managing Director 

Engaging Communities Solutions (ECS) values equality and diversity and welcomes applications from all sections of the community, particularly from under-represented groups.

NB: ECS reserves the right to bring forward the closing date if it believes sufficient applications are received to make an appointment.

Job Purpose

This is an exciting opportunity to join Shaw Trust’s growing Supported Internships (SI) programme. We seek candidates with experience working with neurodiverse young people or adults, who are flexible, committed, and effective communicators. The Tutor or Job Coach will engage with vulnerable young people and work with employers to secure placements. 

Positions are available in High Wycombe and at the Bath Road Marriott Hotel in Heathrow.

Job Description

• Organise and direct the on-site learning programme.
• Recruit and assess students with disabilities for the programme.
• Plan and deliver daily classroom activities and lesson plans to achieve the Pearson’s Employability Award (Entry Level 3 – Level 2).
• Support interns in developing portfolios, achieving accreditation, and obtaining recommendation letters.
• Oversee interns' emotional and social welfare.
• Collaborate with local authorities and businesses, attending meetings to address student progression and employment needs.
• Develop and implement Individual Education Plans (IEPs) and career plans for students.
• Ensure interns understand their roles through host business inductions.
• Work with job coaches and managers to create and modify internship sites.
• Support interns at worksite placements, including job coaching and identifying placements.
• Build relationships with parents and educate staff on disability awareness.
• Plan and coordinate events like inductions and graduations.
• Contribute to marketing efforts and resolve training and employment issues.
• Train interns in personal hygiene, communication, and job behavior.
• Complete job coaching paperwork and apply for Access to Work funding.
• Address legal responsibilities concerning intern safety and welfare.

Person Specification

• Level 3 Education and Training Award (PTTLS) or willingness to obtain.
• Strong communication skills with diverse groups.
• Dynamic and innovative, with leadership and management experience.
• Ability to build effective partnerships and manage a workload.
• Proven success in achieving outcomes and developing new services.
• Knowledge of relevant legislation and policies related to Children and Young People’s Services and SEND.

Citizens Advice West Northants & Cherwell (CAWNAC) delivers advice across West Northamptonshire and Cherwell and further afield in respect of some of our projects. 

The Macmillan Welfare Benefits project is funded by the Macmillan cancer charity and provides Money Advice to people (or their carers/families) who have a cancer diagnosis. 

You will have lots of support from an experienced and friendly team and you will be responsible for managing your own caseload and achieving agreed project  KPIs.

The enquiry area that you will deal with predominantly is benefits advice and benefits casework. You can call on wider, specialist teams to address more specialist issues.

The role

Reporting to the Benefits and Generalist Group Manager, you will:

• Provide a full welfare benefits casework service for people  affected by cancer, including disability benefits and other sources  of financial support such as grants and help with health and travel  costs. 

• Liaise and negotiate with other statutory and voluntary  organisations to progress the clients case and ensure they receive  all assistance available. 

• Maintain detailed case records for the purpose of  continuity of case work and information retrieval in line with the  requirements of Citizens Advice and Macmillan Cancer Relief.

• Refer clients on to colleagues or other agencies as appropriate for  specialist help with issues that fall outside the remit of the service,  including housing, debt and employment.

• Provide advice and information on welfare benefits and other  sources of financial help to health and social care professionals  working with the client group. 

• To provide cancer-specific benefits awareness training to  colleagues and other health and social care professionals working  with the client group.

• To support Macmillan/Citizens Advice’s social policy work by  providing case studies, and feedback on issues of concern to  people affected by cancer.

Professional development

• Keep up to date with legislation, policies and procedures and  undertake appropriate training.

• Read relevant publications.

• Attend relevant internal and external meetings as agreed with the  line manager.

• Prepare for and attend supervision sessions/team  meetings/management team meetings as appropriate. 

• Assist with Service initiatives for the improvement of services. 

Person specification

Essential Criteria 

• At least two years’ experience of advice work

• Demonstrable in-depth knowledge of welfare benefits including  those related to disability and sickness

• Proven ability to work sensitively with a diverse range of clients

• An understanding of the issues involved in interviewing clients,  particularly clients for whom English is not their main language, and  who may be experiencing stress and anxiety

• Good professional boundaries and emotional resilience when faced with complex and potentially life threatening situations

• An ordered approach to casework and an ability to follow set procedures concerning casework and file management etc.

• Ability to use IT in the provision of advice and the preparation of reports and submissions. 

• Good oral communication skills with particular emphasis on  negotiation and representation skills on the telephone. 

• Ability to communicate effectively in writing with particular emphasis on negotiation and representation skills and on preparing reviews, reports and correspondence. 

• Numeracy skills required to understand statistics and check calculations. 

Desirable Criteria

• An understanding of the issues facing people affected by long-term  illness and disability.

• Ability to monitor and maintain own work to comply with set standards.

• An understanding of and commitment to the Aims and Principles of  the Citizens Advice service including the services Equal Opportunities policies. 

• Ability to work independently without close supervision, to  prioritise own work, meet deadlines whilst contributing to the wider  Citizens Advice team 

• Knowledge of or willingness to gain an understanding of Macmillan services and policies. 

What's in it for you:

Salary:        £24,457 pa pro rata

Hours:           22.2h/week

Pension:  We offer an auto-enrolment workplace pension scheme, details on appointment

Holiday:  23 days pro rata plus Bank Holidays pro rata.  This means your holiday is calculated based on the number of   hours you work.  We operate a closedown between Christmas and New Year when you are required to take leave. 

Contract:  Fixed Term end 31/12/2025

Based at:  Home & office/medical locations in West Northants 

Expenses:   Travel expenses are reimbursed from home address