Engaging Communities Solutions

Who we are

ECS is an independent Community Interest Company that specialises in Community Engagement and Consultation, Social Research, Independent Advocacy and Healthwatch services. We are one of the largest providers of local Healthwatch services in the country, supporting hundreds of thousands of people every year to have their voices heard. 

We play a key role in challenging and influencing social policies and practices to make our communities better places and help empower people to have a voice and influence in decisions about health and social care services which affect their lives. 

We work with a wide range of clients including Local Authorities and the NHS, The Prison Service and Social Housing and Education sectors. Our bespoke offer helps our clients gather evidence and insight to improve the services they deliver to the public.  

Our culture and values

Our Core Values

People First

We work with people. We give people a voice. We respect and empower people.

Being open and transparent

We listen. We seek connections, start conversations, build relationships, and take part in our community.

Respect

We treat all those who contact us with respect and dignity.

Learning and growing

There is no end to knowledge. We want more, we seek out views and feedback to provide insight.

Persevering

Nothing worth doing is easy. We scrutinise and challenge decisions to seek out positive outcomes.

Innovation

We look in different places, ask other questions, try new things. Nothing is ever “good enough.” We lead the way forward.

Impact

We focus on outcomes to create impact. We use our powers to influence how services are planned and delivered.

Confidentiality

We keep your information safe and secure. Data security is at the heart of our operation. Information and feedback is used on an anonymous basis unless you tell us differently.

Transparency

Information and experiences, successes and failures, good news and bad news – we share openly. It makes us all stronger.

Community interest

Giving back- we share our successes by giving back to the community around us – to people who can use the help.

Equality, diversity and inclusion policy

The Company is committed to ensuring that all its employees are treated fairly and equitably and will not tolerate discrimination, victimisation, harassment and/or bullying in any form.  

Throughout the employment cycle, the Company will aim to ensure that all applicants, employees and workers are treated with respect irrespective of the individual's sex, marital or civil partnership status, sexual orientation, gender reassignment, race, colour, ethnic or national origins, religion or belief, disability or age (“the Protected Characteristics”). 

The aim is for our workforce to be truly representative of all sections of society and our clients and customers, and for each employee to feel respected and able to give their best.  

The Company - in providing goods and/or services and/or facilities - is also committed against unlawful discrimination of customers or the public.