Supporter Services Team Leader

SUPPORTER SERVICES TEAM LEADER

Salary: £32,500 per annum

Reports to: Supporter Services Manager

Department: Marketing, Fundraising & Engagement

Location: Sterling House, Oxford (1 - 2 days per week). We are open to discussing further flexibility for the successful candidate.

Employment type: Permanent

Working hours: 35 hours per week (occasional weekend work may be required)

Closing date: Sunday 15 September 2024, 23:55

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone passionate, someone like you.

We have an exciting opportunity for you to join us as a Supporter Services Team Leader. We need you to line manage and drive performance of a number of Supporter Services Executives and a seasonal team of Race for Life Advisors, ensuring the Race for Life Campaign is delivered in line with agreed KPI's and SLA's and an excellent level of service is delivered to our supporters.

What will I be doing?

• Accountable for recruiting, line managing and developing a team and providing day to day support ensuring high levels of service and maintaining functional expertise

• Working with the wider Service Delivery Manager network across Supporter Engagement to ensure well rounded stakeholder management and cost effective, timely & efficient supporter led solutions

• Being responsible for creating a positive culture which recognises success, develops and drives high performance and rewards results to retain talent within the team and wider Supporter Engagement function

• Responsible for setting objectives and KPIs (key performance indicators) for the team, monitoring and tracking over performance with recognition, and supporting under performance through the performance management process.

What skills do I need to have?

• Proven experience of line management

• Experience of monitoring performance and implementing and managing SLA's & KPI's

• Confident in dealing with conflict and managing differing views and priorities

• Relevant experience in managing projects

• Able to work unsupervised and manage own time and priorities as well as those for others

• Strong interpersonal skills and the ability to maintain relationships and communicating across a wide-ranging audience.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

Please note that, Internally, this role is known as Race for Life Team Leader.