Relationship Executive

Community spirit. Ceaseless ambition. Passion that just keeps growing. 

Relationship Executive.

£26,000 - £28,000 plus

Reports to: Divisional Manager - Division 1

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location: Home-based in England. Candidates will need to live anywhere within the division, Northern Lincolnshire , South Yorkshire and the North West.

Closing date: 23 September 2024 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply.

Recruitment process: 1 competency based interview via Teams

Interview date: W/C 30th of September 2024

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are looking for a Relationship Executive to join our Supporter Led Fundraising team. You'll join the team that is responsible for working in the community with our supporters, inspiring and motivating them to raise money to contribute to our life saving research. We are nothing without our supporters and so this is a chance to work in a role where you will have direct contact with them and an impact on how much money they raise.

As a Relationship Executive you'll work on managing individual, group and corporate supporter relationships. You'll provide an exceptional level of service, predominantly over the phone and by mail and email, to help maximise in year and lifetime value, and transition relevant supporters to Relationship Managers to extend their journey with us.

This is a great opportunity for a proactive, ambitious and passionate Individual to join the UKs biggest charity with ample room for development and progression.

What will I be doing?

• Managing initial and ongoing contact for low, mid value and light touch relationships including and not limited to individuals, fundraising groups, corporate organisations, and Free Will service acquisitions within the region

• Providing excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value

• Providing timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required

• Supporting the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK

• Identifying supporters with high value potential or specific stewardship requirements across income streams and passing relationships to the Relationship Manager to maximise income and build long term relationships

• Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets

• Working with wider divisional team and drive supporter recruitment and re-engagement

• Ensuring supporter records are entered and maintained on systems and associated pipelines.

What are you looking for?

• Experience of providing excellent customer service

• Experience of working to targets within a sales environment

• Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone

• Good listening skills to build effective and valuable relationships with supporters

• Excellent organisation and time management skills

• Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues

• Excellent attention to detail and experience of entering and managing data in a database system

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.