Operations Team Leader

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

We are currently recruiting for a Team Leader (Ops) to organise work for the team, ensuring team members have the right materials and equipment to carry out their role in providing customer service through both planned and reactive works and the operational management of assets.

The successful candidate will be required to travel on their daily duties between Birmingham, Sandwell, and surrounding areas.

Knowledge, Skills/Qualifications & Experience

Key accountabilities:

• Assisting the Manager in the delivery of a programme of maintenance and repair works by staff, assisted by contractors as required, to the ensure the waterway infrastructure is well maintained and works are
• completed to time and budget.
• Supervision of volunteers in the delivery of works, ensuring they are completed safely and to the correct quality, whilst maintaining volunteer satisfaction and delivery of the programme
• Supervise operatives and craft operatives to deliver a programme of both planned and rective works, maintaining both a high quality of output and high levels of customer satisfaction.
• Facilitate the work of the team through the coordination of material and equipment ensuring staff adhere to agreed method statements and risk assessments.
• Deliver an adequately resourced first level of response for reactive works, to ensure the safety of customer and the availability of the network.
• Participate in a 24/7 standby rota.
• Displaying the Trust values and behaviours at all times
• Ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion bychallenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values

Knowledge, experience & skills

• NVQ Level II or National Diploma in a relevant subject
• Proven experience in operational management
• Proven experience of delivering works to time, specification and budget
• Some experience in line management
• Experience of leading a team and being a positive role model, encouraging and supporting others to make the best use of their abilities
• Proven experience in customer service
• Excellent interpersonal, leadership and communication skills; must be able to maintain favourable working relationships with colleagues,volunteers and members of the public
• Valid driver‘s licence

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

What We Offer

In addition to your salary, you will also receive a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits.

• 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
• Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc. 
• Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters. 
• Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme. 
• 2 days paid volunteering leave, volunteering for local community project work.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.