Triage Co-ordinator

Triage Co-ordinator

• Salary details: £28,000- £31,000
• Location: Hybrid – Rugby office/homebased
• Hours per week: 35 hours
• Vacancy type: Permanent

caba's purpose 

As an occupational charity, caba helps the ICAEW community thrive by equipping individuals with the practical, emotional, or digital tools to manage whatever’s in front of them, from everyday situations to exceptional life-changing circumstances. Our vision is that everyone in the ICAEW community can fully participate in life. 

your job purpose

Provide triage and administrative support to our direct support team, managing multiple enquiry channels, referral forms and invoices for service users accessing support through our service partners and updating their records on our CRM to ensure we have accurate records to enable them to deliver efficient and effective support to service users.

your key responsibilities 

service user support

• act as the first point of contact for enquiries, confirming service user eligibility, contact details and consents, and preparing their case files for support
• deal with service users who may be vulnerable, living with a physical or mental health condition, in financial hardship, long-term sickness and crisis situations
• complete and submit partner referral forms within 2 working days using information on our CRM so that service user can access services in a timely, professional and friendly manner
• answer telephone calls received by the charity, answering queries and redirecting calls in a professional and friendly manner

CRM database

• create new and accurate electronic service user files and assist the team in maintaining accurate records by inputting data to the caba CRM database
• update CRM records of service user cases, closing them down when service provision has been completed
• email service users updates and key information about the services they are receiving from the charity to keep them informed and able to fully participate

general administrative support

• create, update, and maintain support service purchase orders and usage, liaising with the service providers accounts teams when appropriate 
• provide administrative support to our team of Support Officers by managing enquiries and contributing to the smooth running of our internal support services 
• provide administrative support to our case management officer by completing referrals to partner services

why caba?

You’ll enjoy up to 10% pension contributions, private medical insurance, income protection insurance and a generous holiday allowance of 25 days per annum, plus bank holidays. 

We work in a flexible hybrid model - one that creates the opportunity to work in your own way from home, but also provides a great opportunity to collaborate with our colleagues at our office. Many of our colleagues have varied working patterns so we’re open to talking about the flexible working arrangements that could work for you. 

interested?

Take a look at the job description for full information. Applying is simple - send your CV and cover letter, along with our short application form, which shows us that you can make a success of the role. If you have links to any of your work, we’d love to see it - simply put them at the bottom of your application form. 

If you want to become part of a welcoming, inclusive organisation that values your ideas and input, we want to hear from you.  

**Your appointment is subject to an Enhanced Disclosure and Barring Service (DBS) check

Deadline for applications: Interviews will be held on a rolling weekly basis with a cut off of 21st September 2024.