Membership and Engagement Officer (Maternity Cover)

The British Psychotherapy Foundation (bpf) is looking for a Membership & Engagement Officer (to cover a period of maternity leave). The successful candidate will communicate directly with and engage bpf members, maintain accurate membership details in our CRM, complete general membership administrative tasks, update the members’ area of our website, manage the bpf members’ forum, support with member events, and work with the Director of Engagement, Marketing & Communications to develop the bpf’s overall membership offering/benefits. 

The British Psychotherapy Foundation is in a period of considerable growth and we are looking for an experienced Membership and Engagement Officer to support and develop our membership service. This role will be well-suited to an ambitious self-starter, who has a desire not only to take ownership of our current membership activities but also to refine them. The right candidate will be adept at problem solving, highly organized, diligent (with a respect for confidentiality and GDPR guidelines) and will be committed to delivering excellent customer service to our members at all times. Previous experience working at a membership organisation is desirable. 

The post-holder will play a pivotal role in keeping our members informed of the latest news and member benefits, promptly supporting members with queries, listening to member feedback, as well as maintaining accurate CRM records.  

bpf staff enjoy the flexibility of working in a hybrid format, and we pride ourselves upon taking ownership of our individual responsibilities, supporting one another, respecting boundaries, respecting diversity, taking initiative, and coming up with creative solutions.  

The post-holder will report to the Director of Engagement, Marketing & Communications, who will be on hand to offer guidance and support whenever required. This is a fantastic opportunity to make a considerable impact at the bpf and to develop your career with us as we continue our growth. 

Benefits of working with us:

• Competitive salary  
• Pension 
• Substantial annual leave entitlement, plus bank holiday 
• Flexible working arrangements   
• Access to travel loan facility  
• Friendly colleagues and pleasant office environment, close to the Tube