General Administrative Assistant

General Administrative Assistant

The successful candidate will work within the admin team closely supporting the training managers and coordinators to deliver high quality training. This will include general admin and reception tasks. Providing office cover including the monitoring of shared email accounts, electronic filing, and data collection as well as working closely with the training managers and  coordinators to deliver high quality training. Focusing on our customers and promoting the growth of the training programme.

Key Responsibilities: 

To support the delivery of the annual training programme of the BPF

• Assist in the receiving and responding to general enquiries, signposting to relevant TM & TC or to other BPF staff as appropriate.
• Assist in the formatting and distribution of annual programmes, handbooks and all training related documents as directed.
• Assist in the setting up of zoom and teams’ meetings.
• Work with the librarians and the admin team on gathering reading lists in a timely and productive manner.  
• Collating feedback from trainees and seminar leaders for distribution as directed
• Assist in maintaining trainee records.
• Processing purchase orders and supporting claimants with queries.

Support the application process for the training programmes

• Answer queries and directing customers to information, events and advisors.
• Assist in processing training applications and enquiries. Gathering and collating information, e.g. chasing references, DBS checks, etc.
• Arranging interviews and appointments 

General support to the team and the wider organisation

• Checking shared email accounts such as the enquires and room bookings addresses.
• Making room bookings as requested.
• Printing of daily schedules and weekly room bookings
• Ordering supplies
• supporting trainers in setting up screens and IT equipment.
• General office cover
• Working collaboratively with the whole bpf staff to ensure the smooth running of all bpf training and membership activities.
• Being part of the office duty system.
• Adhere to bpf policies and procedures.

Person specification

Qualifications

• Good level of general education.

Experience

• Some experience in an administration role, preferably in a client/customer-facing training or education environment.
• Knowledge of higher education or professional healthcare training, in relation to psychotherapy or counselling an advantage.
• Experience of working with a purchase order system desirable but not essential.

 Knowledge, skills and abilities

• Excellent verbal and written communication skills, including the ability to compose communications to a wide range of professionals, and to take accurate minutes.
• Good general computer literacy including competency in Microsoft Office, databases, Zoom and Microsoft Teams, and the ability to be self-supporting.
• Excellent organisational and time management skills.
• Able to work independently and be proactive as well as able to exercise judgement about when to draw on colleagues’ expertise and ask for assistance.
• Methodical with good attention to detail.
• Able to use initiative and continue to think under pressure when faced with sensitive interactions.
• Ability and commitment to maintain strict confidentiality.

A DBS check will be undertaken by the bpf.

 Benefits of working with us

• Competitive salary
• Pension
• Substantial annual leave entitlement, plus bank holiday 
• Flexible working arrangements   
• Access to travel loan facility  
• Friendly colleagues and pleasant office environment, close to the Tube

The bpf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

The bpf is also committed to compliance with all fair employment practices regarding immigration status.

How to apply

If you are interested in applying for this role please visit our website. You will need to complete an application form (available to download on the vacancy page of our website)  togethe with a supporting statement of no more than 750 words and return it return it  directly to the bpf: 

Closing Date: Sunday 11 August 23:59.