Product Administrator

Do you have experience resolving technical incidents?

Could you provide remote technical support to our external engineers while we roll-out infrastructure upgrades?

If so, you could be the Product Administrator we’re looking for!

In this role, you will provide support to third-party engineers, deployment engineers, retail head office staff, and in-store staff. You’ll log all technical incidents, updating our case management system and deployment tracking reports, and ensuring all teams are informed of progress during the pre-roll-out, roll-out, and post-roll-out phases of the retail infrastructure and hardware deployment.

Working alongside the wider project team, you’ll ensure support across all parties involved and the process flows as planned. Whilst keeping all project teams up to date with the progress and ensure follow-up to completion of the deployment.

Working arrangements

This is a blended role, where your work will be dual located between your home and our London office. 
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 
 

About you

With Windows 10 IoT knowledge, you’ll have previous experience of ITIL and an understanding of TCP/IP networking in a large WAN environment including ADSL Routers.

You’ll have excellent Support Desk skills and proven troubleshooting and diagnostic experience.

To be successful in this role, you’ll also have the following skills and experience:

• Supporting Mobile & Remote users
• General commercial awareness of impact of client requirements
• Excellent communication skills, both verbal and written, able to explain technical information to a non-technical audience.
• Strong team working skills, able to develop strong working relationships with colleagues.
• Able to use initiative to support programme work
• Excellent organisational and time keeping skills
  
  About us  
  
  Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
  
  We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 
  
  Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.