Head of People Operations

The British Heart Foundation (BHF) is on the lookout for a dynamic Head of People Operations. This exciting role offers a chance to make a substantial impact across the organisation and its valued employees.

About the role

As the Head of People Operations, you'll be at the helm of daily HR advice, employee relations, people operations, policy development, and processes to ensure a seamless employee experience.

Your collaboration with other HR teams like Payroll, Benefits, Recruitment, and People Technology will create a unified and user-friendly experience for all employees.

Key responsibilities include:

• Leading a talented, high performing team
• Setting the People Operations strategy, ensuring it is aligned with the overall BHF and People strategy, and ensure it follows best practices and legal compliance.
• Being accountable for the thoughtful delivery of the HR service delivery model, ensuring escalation and resolution within the agreed service level agreements.
• Driving change initiatives and programmes to support employees and managers across the employee lifecycle.
• Enhancing the employee experience with strategic decisions rooted in best practices and data analysis.

About you

We're seeking a visionary leader with extensive HR experience to join the People & OD directorate in this pivotal role. You'll have knowledge and experience of employment and contract law.

To thrive in this role, candidates should bring:

• An in-depth knowledge of employment law and case management expertise.
• Mastery in employee relations, people operations, and policy experience both strategically and tactically.
• Proven experience managing complex employee relations cases, including those escalating to employment tribunals.
• Exceptional communication skills, demonstrating the ability to articulate complex information clearly and effectively.
• Robust resilience and a positive attitude to navigate challenging situations.
• Proficiency in mentoring, coaching, and developing multiple teams to reach their full potential.

Working arrangements

This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

The interview process will take place after the role has closed. Further details will be shared with successful candidates.