Support officer, Here for You

About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.  

About the role
Here for You is Breast Cancer Now’s personalised referral route to all of our services. 
There are 2 roles, both of which are responsible for making initial and follow up calls to primary and secondary breast cancer patients. 
We’re expanding our team due to demand and to continue to  ensure patients get calls within service level agreements. And to provide timely and trusted information and support to people diagnosed with breast cancer. This involves responding to safeguarding issues, collecting data, and deliver excellent information on the phone. 
The role also involves collaborating with colleagues focusing on the Here for You expansion and integration, as well as working with colleagues across the primary services, secondary services and personalised support services. The role also liaises with our Helpline team.

About you 
For both of these roles, we’re looking for enthusiasm and people with strong communication skills (especially on the phone) and who have experience of working in a fast-paced and people-facing environment. The right candidates will provide quality phone calls and be willing to adapt and innovate. We’re looking for team players, who understand the importance of co-production and who are motivated by providing information to breast cancer patients. You’ll bring excellent verbal and written communication skills and thrive on creating an inclusive work environment and working across multiple teams.

Job description and benefits
Please download the job description and our attractive benefits package.  

These roles can be primarily based in either our London or Sheffield office. 
Our hybrid working model allows you to work up to 3 days per week at home.   

When applying 
We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email the Recruitment Team.

Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: Thursday 31 October 2024 at 09:00am
Interview date: Thursday 7 November or Friday 8 November 2024