Head of User Experience

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This is a new role joining our well-established, flourishing digital team. The team is made up of product, engagement and marketing specialists who are committed to empowering people who are affected by breast cancer.

Breast Cancer Now has transformed our digital offering over the last couple of years. Creating a unified, supportive and inclusive experience for those who want to know more about breast cancer at every stage. And to access vital support services to inspire individuals to help us increase our impact through fundraising and campaigning as well as continuing to expand the reach of our world-leading research programmes.

This role will bring leadership, vision and a deep knowledge of user-centred research and UX, UI and content design. To create exceptional experiences for our supporters and service users across multiple digital platforms and channels; keeping their needs at the heart of everything we do.

About you

We're seeking a passionate and experienced user experience (UX) leader to spearhead our user-centred design initiatives. You'll champion a culture of evidence-based optimisation, manage analytics to blend qualitative and quantitative insights and collaborate with our lived experience team to ensure inclusive product development. You'll lead upstream product activities, partnering with various teams to align digital strategies with organisational goals. Your responsibilities will include conducting discovery activities, supporting downstream development, and contributing to product vision and roadmap creation. You'll also oversee user research, usability testing, and the implementation of a comprehensive content strategy.

We are looking for candidates who’ve a strong background in user centred design, analytics, and product development. With a particular focus on accessibility and inclusivity.

You’ll need a proven track record in a head of user experience position or be a lead user experience designer, prepared for your next career step. You should be driven by a desire to create positive change through your work and possess strong leadership skills to mentor and guide team members.

We value a collaborative and proactive approach, coupled with expertise in conducting research with marginalised groups on sensitive topics. Experience of working with external design and development partners is a plus. You should have a comprehensive understanding of UX, design accessibility, information architecture, content strategy, SEO, and product development best practices.

Excellent communication skills and stakeholder management abilities are essential. We're looking for someone who stays current with the latest tools, trends, and technologies in the field, bringing fresh perspectives to our team. If you're a clear and compelling communicator with a passion for user-centred design and a drive to make a difference, we want to hear from you.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role can be primarily based in either our Cardiff, Glasgow, London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment Team. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: 9.00am on Tuesday 10 September 2024

Interview date: Week commencing 23 September 2024 via Microsoft Teams