Head of Supporter Experience (Maternity Cover)

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.  

About the role

Breast Cancer Now is focused and committed to putting supporters at the heart of what we do. We’re putting time and resource into better understanding our audiences, so we can provide the most value for them.

The head of supporter experience is integral in driving the strategy to improve the overall experience for those engaging with us. This role will lead our insight-driven approach to measuring and developing supporter experience across the organisation, helping to evolve our supporter-led culture.

Leading the senior supporter insight lead, supporter experience manager and supporter journeys manager, you’ll be a driving force for change and a champion for audiences giving their time, money or voice to Breast Cancer Now, as well as those benefitting from our information and support services. This role will work with stakeholders across all teams to identify projects which could drive continuous improvement, and opportunities for a more integrated approach to improve experience across the portfolio.

About you

You’ll be a passionate champion for supporter experience, recognising the importance of being led by insight and the needs of our supporters and beneficiaries. You’ll have experience in a customer or supporter centric role, where you’ve developed and used insight to design projects which drive continuous improvement to better meet audience needs.

A well-organised person, with excellent stakeholder influencing and communication skills, you’ll be data-led, and confident influencing a variety of stakeholders at all levels. You’re excellent at spotting opportunities and designing team strategies to inspire those you work with.

Job description and benefits

Please download the job description and our attractive benefits package.  

Primary location of role and hybrid working

This role is primarily based in our Cardiff/Glasgow/London/Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying

We hope you choose to apply for this role. In support of your application, you will be asked to submit your anonymised CV and a supporting statement. When doing so please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

If you have any questions regarding this role please contact The Breast Cancer Now Recruitment Team.

Closing date 9am Wednesday 18 September 2024

First interview date Week commencing 30 September 2024

Second interview date Wednesday 9 October 2024supp