Operations Director

Location: Borehamwood Foodbank

Hours: Part-time, 20 hours/week

Salary: £31,200 pro rata (based on a 37.5 hour working week)

Contract Duration: 2-year fixed term 

Reporting to: Borehamwood Foodbank Board of Trustees

Disputes Reconciliation: Trussell Trust

Overall Responsibilities:

·      Having overall responsibility for the smooth and safe running of our operations across all premises on a day-to-day basis, working with the staff and volunteers to ensure safe working practices, safe equipment, and effective communication between teams

·      Actively overseeing the effective implementation of all Borehamwood Foodbank policies and procedures, especially those relating to Health and Safety and Safeguarding.

·      Exploring and developing fundraising strategies whilst forming stronger links with businesses and organisations in the local community. 

·      Supporting the Board of Trustees in formulating future strategies and projects

·      Overseeing implementation of agreed strategies and projects under the supervision of the Board of Trustees

·      Representing Borehamwood Foodbank and its objectives to a high standard to the public, be it by means of answering enquires, accepting donations or promoting our activities

 Managerial Responsibilities:

·      Line Manager to all employees at the Foodbank

·      Overall responsibility for the safe and efficient running of the Foodbank on a day-to-day basis

·      Regular communication and coordination with the Board of Trustees, attending general meetings and board meetings as required

·      Carrying out risk assessments across all activities ensuring policies and procedures are being adhered to.

·      Acting as the first point of information and enquiries be it by mail, email, telephone or in person and then being able to answer as appropriately or direct the enquires to the relevant person

Office Responsibilities:

·      Maintaining the efficient functioning of the foodbank offices, including buying of stationary and other materials as required.  Checking that all equipment is functioning correctly

·      Ensuring a high standard of cleanliness

·      Reporting any issues that require repair or replacement relating to the premises. Agreeing a course of action and following it up

·      Assisting the Treasurer with payments to vendors and other suppliers, petty cash and bank payments if required

·      Ensuring all necessary Foodbank documentations (e.g. registration and insurance certificates) are up-to-date

·      Coordination of information for regular publication on our website /crowdfunding /Facebook and other Social Media accounts

 General Activities:

·      Assisting the Chair and Trustees in their communications with partner agencies

·      Attending external Trussell Trust meetings/ training sessions as required

·      Liaising with partners and other community groups as required

·      Filling in for colleagues as required

Key Skills and Personal Attributes:

·      Passionate about tackling food poverty

·      Non-judgmental and positive attitude towards clients in need

·      Strong communicator with clients and Foodbank staff/volunteers

·      Good interpersonal skills with the ability to supervise personnel

·      Strategic thinker with good organisational skills and problem solver

·      Management experience essential

·      Ability to identify and delegate tasks

·      Identifying individuals to complete tasks

·      Willingness to undertake any additional training when required

·      Proactive use of our Social Media platforms with proficient IT skills