Call Handler - Rehoming Admissions

Blue Cross

Burford, Oxfordshire (Hybrid)

£21,840 per year

Full-time

Permanent

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Job description

Contract: Permanent, full time

Salary: £21,840 per annum

Location: Burford with hybrid working, OX18 4PF

Closing date: Sunday 27 October 2024

Interview date: 4 & 5 November 2024

We’re recruiting a Contact Handler to join our Rehoming Admissions team, where we’re committed to making a real difference for people and their pets. Our team offers vital support to individuals facing the difficult decision of giving up a pet, helping to change the perception that this choice is cruel. With empathy, understanding, and a focus on positive outcomes, we provide a compassionate service that meets the needs of both people and animals. If you’re passionate about making an impact and helping those in need, we’d love to hear from you.

More about the role

As a key member of our close-knit and dynamic team, our Contact Handlers provide invaluable support to individuals facing the emotional challenge of giving up a pet. We understand how difficult and heart-wrenching this decision can be, and as a Contact Handler, you’ll offer a compassionate, listening ear while guiding them through their options. With empathy and professionalism, you’ll deliver clear, consistent advice that empowers customers to make informed choices, ensuring that both they and their pets receive the care and support they need during this difficult time. Your role will be essential in making a meaningful impact on their lives.

This full-time position requires 35 hours per week, following a rota that includes weekends and bank holidays, with weekend shifts typically being one in every three. Flexibility is essential. The role offers hybrid working, with a minimum of two days in the office (usually Mondays and Thursdays) and three days working from home a week. Candidates must have a dedicated home working environment that is free from background noise to ensure focus and professionalism while working remotely.

About you

The ideal candidate for this role is someone that has great communication skills and able to speak to a wide variety with experience of handling calls. As part of this role, you will be often supporting clients that are distressed, therefore, you will be able to work in an emotionally charged environment and excellent ‘bounce back ability’ and resilience, with the ability to keep calm under pressure. This person will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.

Knowledge, skills, and experience  

Experience of call handling in a work environment
Experience of working with customers in a busy customer service environment
The ability to handle challenging situations with resilience, tact, compassion, and diplomacy
Excellent communication skills
A good knowledge of Windows and MS Office
The ability to demonstrate, understand and apply our Blue Cross values

Although not essential, it would be great if you also had:

Experience of employment or volunteering for a charity
Experience working with CRM/database systems

How to apply 

Click the apply button below and complete the online application process before the closing date on Sunday 27 October 2024 . 

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits   

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes:  