Operations Manager - Support Services (Mental Health)

Operations Manager - Support Services (Mental Health) 

Birmingham 

Salary: £50,087 per annum 

Hours: 37.5 hours per week 

Birmingham Mind has a strong reputation for delivering services that meet the needs of people with, or at risk of, mental health problems. We offer a wide range of services - from those delivered in partnership with the NHS and Birmingham City Council, through to support to marginalised communities. 

This is an exciting opportunity to bring your expertise and knowledge to Birmingham Mind and help us continue to deliver excellence for those experiencing mental ill health. 

This role will be responsible for the Operational Management of three contracts: 

Birmingham Mind’s Vulnerable Adults Services are funded by Birmingham City Council and provide mental health support to the citizens of Birmingham by helping them in their own homes and providing supported accommodation for those in serious need. 

Intensive Community Rehabilitation Team (ICRT) is co-located with clinical staff from Birmingham and Solihull Mental Health Trust (BSMHT). The service works closely with commissioners, other NHS professionals, and service users to offer an alternative to inpatient rehabilitation, especially to Community Recovery Units, to facilitate the early discharge of existing rehabilitation inpatients locally. 

Our Operations Managers work at a strategic and managerial level, supporting the service managers, working closely with Birmingham Mind’s Senior Leadership Team, and maintaining productive relationships with commissioners and related roles. 

A successful candidate will possess excellent leadership and communication skills, and significant experience of beneficiary involvement. This role will suit someone who enjoys variety and challenge in their work, with no two days the same. The successful applicant will be working in a team of people passionate about delivering the best mental healthcare and support. 

More people than ever are needing our services, and there is always more demand than we can support, so you will need to have resilience in your approach and be able to work with immediate colleagues to collectively solve problems. We are keen to continue increasing our impact, so you will need to identify opportunities for service improvement and growth. Project management and oversight make up a large part of the role, so it is essential you are skilled in this. 

Our decisions and actions stem from our values, and we look for people who can model these consistently and work towards excellence. We also look for people with integrity, with a clear commitment to the recovery model, and to including the people who use our services. 

Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role. 

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling, and a comprehensive training programme and Birmingham Mind also has a Cycle to Work Scheme in place. Our people are key to the success of Birmingham Mind, and we are recognised as both a Mindful Employer as well as achieving gold standard success in Investors in People. 

How To Apply 

For an informal and confidential discussion about the role, please contact:- Ruth Coates, Deputy Director of Operations 

Closing date for applications is 2nd May 2025 

1st Stage Interviews will commence 13th May 2025 

2nd Stage Interviews will be held w/c 19th May 2025