ICT Field Services Engineer

ICT FIELD SERVICES ENGINEER

Closing date: 31 October 2024

Interview Date: TBC

Location:  Onsite, Birmingham Hospice Sites, Retail Outlets

Hours: Full time

Duration:  Permanent

Salary:  Corporate Band D, £36,709 - £43,998 per year

DBS Requirement: Enhanced

“Happy to talk about flexible working”

Are you passionate about using your ICT skills to make a meaningful impact? Join our team at Birmingham Hospice as an ICT Field Services Engineer and be the driving force behind technological solutions that directly benefit those in need.

As an ICT Field Services Engineer, you will have the opportunity to work on diverse projects that drive positive change. From setting up communication systems in remote areas to providing technical support for education initiatives, your expertise will be the key to transforming lives through technology.  We believe that technology has the power to bridge gaps and create opportunities.  With us, you will not only be advancing your career but also making a difference in the lives of our people.  Your role will be crucial in ensuring that our programs run smoothly and efficiently, ultimately leading to greater impact and outreach.

In this new and exciting role, you will be required to:

·       Provide first, second, and third-line support services to our people and maintain and improve our infrastructure.

·       Deliver the hospice’s end-user strategy, maintaining fit-for-purpose technology solutions, deploying hardware, and providing first-class support.

·       Travel to our people across the city to our hospice sites, shops or homes to provide in-person services, managing the end-to-end field service jobs, ensuring that all requests are managed through our system and all resolutions meet service level agreements

·       Work collaboratively with other professionals in the organisation to devise suggestions for expediting maintenance and troubleshooting procedures. 

Join us in our mission to leverage technology and drive change that truly matters.   We’d love to receive your application if this sounds like your role. 

Requirements:

·            You will hold a degree in a computing relating subject or possess specialist-underpinning theoretical knowledge supported by relevant practical experience.

·            You will have experience in 1st, 2nd, and 3rd line support.

·            You will be competent with any operating systems (e.g. Microsoft, Linux, Apple Macintosh), and be able to administer all Office 365 and 365 admin packages, including Intune.

·            You will be highly skilled in Cisco routing and networking and have knowledge of hardware vendor’s equipment such as TP-link, Draytek and Sophos.

·            You will have experience in networking, copper and fibre cabling and experienced in deploying networking hardware.

·            You will be a self-sufficient problem solver, able to manage multiple priorities and apply project management skills

·            You will be an excellent communicator, able to build effective relationships at all levels.

·            You will be a car owner/driver and have a full UK driving licence.

Key benefits

·       Free onsite parking.

·       Free tea, coffee and toast.

·       We’re happy to talk about flexible working, including those with caring responsibilities – while we can’t accommodate every flexible working request, we’ll try to find a practical solution.

·       Birmingham Hospice is committed to colleague development as an ongoing professional requirement and consider this a priority.

·       For individuals joining the charity from the NHS or another hospice, the employee’s continuous previous service with any NHS employer is recognised in respect of pension provision and annual leave.

·       A supportive work environment, with a focus on your mental health and wellbeing.

·       Free emotional, health and financial support.