Shop Manager - Marston Green

Our charity shops raise vital funds for Birmingham Hospice.  The generosity of doners and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis.

We are looking for a Shop Manager to join our Retail Team, at our new Marston Green Shop. 

As Shop Manager you will help and support the Retail Area Manager by developing, leading, and motivating your team of staff and volunteers, ensuring that sales and targets are achieved and surpassed; motivate your team to deliver fantastic customer service, meeting performance targets and working continually to improve the work of the Hospice.

The role will involve ensuring that stock is displayed well and is sorted correctly, ensuring the shop and stockroom is always kept clean and tidy.  You will actively encourage donations and saleable goods, and ensure stock is prepared for display/selling, ensuring all goods are appropriately sized and priced.

You will lead a team, developing and training of staff and volunteers, and be responsible for ensuring that appropriate rotas are in place to ensure the efficient running and income maximisation of the shop.

If this sounds like the role for you, then we’d love to receive your application.

Requirements:

·       You will have significant retail experience, preferably within the Charity sector

·       You will be able to demonstrate a commitment and passion for delivering and driving outstanding customer service. 

·       You must be an effective communicator and have strong organisational skills as well as having experience of working with sales targets.