ICT Field Services Engineer
Closing date: 12 September 2024
Interview Date: TBC
Department: ICT
Location: Onsite, Birmingham Hospice Sites, Retail Outlets
Hours: Full time
Duration: Permanent
Salary: Corporate Band D, £36,709 - £43,998 per year
DBS Requirement: Enhanced
“Happy to talk about flexible working”
We are seeking an ICT Field Services Engineer to provide first, second, and third-line support services to our people and maintain and improve our infrastructure. The successful candidate will play a key role in delivering the hospice’s end-user strategy, maintaining fit-for-purpose technology solutions, deploying hardware, and providing first-class support.
In this new and exciting role, you will be required to:
· Travel to our people across the city to our hospice sites, shops or homes to provide in-person services, managing the end-to-end field service jobs, ensuring that all requests are managed through our system and all resolutions meet service level agreements
· Work collaboratively with other professionals in the organisation to devise suggestions for expediting maintenance and troubleshooting procedures, ensuring all documental is completed and all complexities are resolved
· Provide day-today support and have responsibility for the maintenance and upkeep of our hospice and retail shop infrastructure
Requirements:
· You will hold a degree in a computing relating subject or possess specialist-underpinning theoretical knowledge supported by relevant practical experience.
· You will have experience in 1st, 2nd, and 3rd line support, and be a competent and self-sufficient problem solver.
· You will be competent with any operating systems (e.g. Microsoft, Linux, Apple Macintosh), and be able to administer all Office 365 and 365 admin packages, including Intune.
· You will be able to manage multiple priorities and apply project management skills
· You will be highly skilled in Cisco routing and networking and have knowledge of hardware vendor’s equipment such as TP-link, Draytek and Sophos
· You have experience in networking, copper and fibre cabling and be experienced in deploying networking hardware.
· You will be an excellent communicator and be able to build effective relationships at all levels within the organisation.
· You will be a car owner/driver and have a full UK driving licence
The client requests no contact from agencies or media sales.