ICT Field Services Engineer

Closing date: 12 September 2024

Interview Date: TBC

Department:  ICT

Location:  Onsite, Birmingham Hospice Sites, Retail Outlets

Hours: Full time

Duration:  Permanent

Salary:  Corporate Band D, £36,709 - £43,998 per year

DBS Requirement:  Enhanced

“Happy to talk about flexible working”

We are seeking an ICT Field Services Engineer to provide first, second, and third-line support services to our people and maintain and improve our infrastructure. The successful candidate will play a key role in delivering the hospice’s end-user strategy, maintaining fit-for-purpose technology solutions, deploying hardware, and providing first-class support.

In this new and exciting role, you will be required to:

·            Travel to our people across the city to our hospice sites, shops or homes to provide in-person services, managing the end-to-end field service jobs, ensuring that all requests are managed through our system and all resolutions meet service level agreements

·            Work collaboratively with other professionals in the organisation to devise suggestions for expediting maintenance and troubleshooting procedures, ensuring all documental is completed and all complexities are resolved

·            Provide day-today support and have responsibility for the maintenance and upkeep of our hospice and retail shop infrastructure

Requirements:

·            You will hold a degree in a computing relating subject or possess specialist-underpinning theoretical knowledge supported by relevant practical experience.

·            You will have experience in 1st, 2nd, and 3rd line support, and be a competent and self-sufficient problem solver.

·            You will be competent with any operating systems (e.g. Microsoft, Linux, Apple Macintosh), and be able to administer all Office 365 and 365 admin packages, including Intune.

·            You will be able to manage multiple priorities and apply project management skills

·            You will be highly skilled in Cisco routing and networking and have knowledge of hardware vendor’s equipment such as TP-link, Draytek and Sophos

·            You have experience in networking, copper and fibre cabling and be experienced in deploying networking hardware.

·            You will be an excellent communicator and be able to build effective relationships at all levels within the organisation.

·           You will be a car owner/driver and have a full UK driving licence