Floor Manager - Reloved Brum Charity Shop

Closing Date: 29 September 2024

Interview Date: To be confirmed

Location:  Reloved Brum Charity Shop, Harborne, Birmingham

Hours:  37.5 per week

Duration:  Permanent

Salary: Retail Band 3, £22,623 - £24,471 per year

DBS Requirement:  None

“Happy to talk about flexible working”

Our charity shops raise vital funds for Birmingham Hospice.  The generosity of our donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and for their families. 

Do you want to join an innovative and trail blazing charity retailer who has been awarded UK charity shop of the year for 2024/25. Our flagship superstore in Harborne, Birmingham, Reloved Brum is seeking to appoint a Floor Manager, who will support the Retail Area Manager and Superstore Manager through being responsible for the day-to-day operations of the shopfloor.

In this new, exciting role, you will be responsible for a range of key activities, such as visual merchandising, stock rotation and health and safety.  You will supervise and coach shop staff and volunteers.  You will drive and maximise sales to meet and exceed targets, ensure the shop is up to brand standards at all times.  Additionally, you will be responsible for opening and closing procedures, as well as till operation, making sure that all monies are recorded, secure and banked.

You will always ensure that our customers receive the highest possible standards of customer service, actively seeking to drive customer engagement, seeking feedback to improve the services offered.

We are looking for an enthusiastic; creative individual with bags of personality who puts customers at the heart of their decision making.

If this sounds like the role for you, then we’d love to receive your application. Come and join us in our charity shop like no other!

Requirements:

·       You will have a good standard of education

·       You will have significant retail experience, and experience of retail management/supervision

·       You will have experience in shop merchandising and working within sales targets

·       You will be able to provide an excellent customer experience as well as deal with complaints and difficult situations

·       You will be a confident communicator and have excellent organisational skills