Head of Internal Operations

Location: Remote

Hours: 0.6 FTE / 3 days per week, flexible working available however Wednesday afternoons is a core time for BE wide meetings.

Pay: “Head of” band £42,394 FTE, pro rata £25,436.40 

Contract type: Fixed term, maternity cover starting December 2024, running until November 2024, with a possibility of month by month extensions thereafter

Reports to: Managing Director

About Beyond Equality

Beyond Equality works with men and boys towards gender equality, inclusive communities, healthier relationships and better mental wellbeing. We have a range of activities, centering on a range of interactive group workshops that have reached 100,000 people in schools, universities, sports teams, workplaces and community organisations, as well as research and expert advice, external communications and professional development training. 

Our Values

Beyond Equality takes a positive and compassionate approach to working with men and boys, helping each person improve their wellbeing as well as finding their role in building a safer and more equitable future for others. We are an intersectional feminist organisation. We realise change can require direct challenge to some engrained power structures and biases. We know that this challenge can be sensitive and destabilising, and is best handled with compassion and care. We take the same approach to our internal team dynamics, placing a high priority on mutual respect and support. We are evidence based, drawing upon best practice, collaborating with leading researchers from several fields, and always working to ensure our practices are as impactful as possible. 

Our Ideal Candidate

This role is responsible for the implementation and oversight of all internal operations appropriate for a small charity.

Our ideal candidate will be process-driven and work in a methodical manner. They will be able to ensure that the organisation’s internal development projects are well mapped out, delegated and progress in line with timelines. As part of the senior management team, they will bring structure & organisation to the team, learning how to implement and adapt processes to work with the different requirements of our projects. They will be a strong communicator, and capable of teaching various stakeholders how to work within new organisational frameworks. They will be able to use reporting structures and feedback mechanisms to ensure effective operations. However, they will be able to tailor these appropriately to the time resource available to our team. They will be an effective communicator in team meetings.

Responsibilities

• Internal Operations management

  • Decision making, insight & management of all activities using Trello

  • Delegation & collaboration with Executive Assistant on Internal Operations related work (Internal Comms, Policy administration, IT Support)

  • Ensuring smooth running of the following areas;

    • Internal Communications

    • Reporting

    • CRM (Salesforce)

    • IT Support

    • Policy

    • Procedure

      • GDPR

      • Health & Safety

      • Safeguarding

      • Staff Wellbeing

• Reporting

  • Preparing departmental reporting dashboards (google sheets)

  • Supporting department managers to set up data collection for feeding in to reporting dashboards

  • Attendance at monthly Finance meetings

  • Updating monthly dashboards with finance data

  • Monthly meetings with Department Managers/Heads of departments (x6) focused upon KPIs across finance, reach and quality.

• CRM (Salesforce)

  • General Salesforce administration

  • Collaborating with all departments to ensure user needs are met

  • Modifying salesforce system to meet user needs

  • Setting up reports

  • Setting up dashboards

  • Training & ongoing support of salesforce users

  • Monthly housekeeping & support meetings with each department

• Policy

  • Creation and maintenance of Policy creation & update process

  • Monthly policy work planning with executive assistant

  • Management of controlled documents

  • Creation of new policies

  • Update of existing policies

  • Training staff on policies

• Procedure

  • Creation and maintenance of procedures based on policy requirements

  • Training staff on procedures

  • Delegation & accountability of staff holding actions

  • Domestic Abuse Procedure

    • Monitoring of the Support Request form

  • Additional responsibilities as required.

    • Improving procedures & ensuring all policies have adequate procedures to support them is a key area of improvement within Internal Operations, and additional procedure responsibilities will arise as policies move through the update process.

• Meetings & general staff responsibilities

  • Attendance at weekly casual social drop-ins (optional)

  • Attendance at All Staff meetings (monthly)

  • Attendance at Senior Staff meeting (monthly/quarterly)

  • Attendance at Trustee meeting as requested by Managing Director

  • Impact, Quality & Learning

    • Contribution to resources as requested

    • Engagement with internal learning resources

  • Policies

    • Follow all BE policies

Skills

• Highly organised

• Attention to detail

• Strong time management skills

• Strong administration skills

• Strong communication skills

• Personable, able to balance compassion and accountability

• Responsible

• Proactive

• Able to manage your own and others workload

• Able to deliver work in a timely manner

• Able to delegate and hold team accountable

• Consistent/good experience with;

  • Salesforce administration

  • Trello

  • Google sheets

• Previous experience in relevant areas;

  • Charity sector

  • Operations

  • Salesforce administration

Application Process

To apply for this role please send your CV and a cover letter.

Your cover letter needs to be a structured letter addressing your core strengths and experience for the role, and each of the key areas of responsibility (max 150 words per area);

• Charity operations management

• Reporting

• CRM management

• Policies

• Procedures

Please also demonstrate your values alignment with Beyond Equality (max 150 words)

Deadline: Please send applications by end of day 16th of October

Provisional timeline: Applications will be reviewed by the end of October, with interviews held wc 11th November.

Successful candidates will be invited to interview. There will be two rounds of interview, round 1) focusing on competency for the role, and 2) focusing on values alignment.

Equal Opportunities Statement 

Beyond Equality strives to be an inclusive employer. We want to provide a working environment, and a recruitment and hiring process, that is welcoming, accessible and supportive for everybody - including and especially those who are marginalised in society. With this in mind, we’ve worked to create an application and recruitment process that is as straightforward and transparent as possible. 

We welcome applicants with non-traditional educational backgrounds, and only ask for degree-level qualifications where this is absolutely necessary for a role. We appreciate the value of varied experience and fresh perspectives - if you are not sure whether you are qualified or experienced enough for a role, but you think you meet the person specification, we encourage you to apply anyway. 

We particularly welcome applications from people of colour, LGBTQ+ people, women, new or expectant parents/carers and disabled people. 

We aim to share most interview questions and tasks five working days in advance of the interview to give applicants time to prepare, with extra time available for disabled applicants upon request. If there is anything else we can do to make the application and/or interview process more accessible for you, we want to hear about it, and will do our best to meet your requirements - please reach out via the contact email address in the job pack for the role you are applying for and tell us what you need.

We are a diverse organisation and we appreciate the value of lived experience. When our team members want to draw on their own lived experience to inform aspects of their work, we do our best to support them - but we’ll never expect or require you to draw on your own experiences if you don’t want to, or to do extra work on the basis of any aspect of your identity.